Itumeleng Matjeni

●Reviewed and analyzed suspicious and potentially fraudulent insurance claims.

●Conducted day‑to‑day administrative tasks to maintain information files and process paperwork.

●Interviewed claimants and witnesses to gather factual information.

●Verified insurance claims and determined fair amount for settlement.

●Examined claims forms and other records to determine insurance coverage.

●Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.

●Kept clients well-informed of claim updates and case progress.

●Followed up on all client requests and verified resolution.

●Prepared insurance claim forms or related documents and reviewed for completeness.

●Calculated adjustments, premiums and refunds.

●Checked documentation for accuracy and validity on updated systems.

●Processed and recorded new policies and claims.

●Managed documents by organizing forms, making photocopies, filing records, preparing

correspondence and creating reports.

●Produced monthly reports with advanced Excel spreadsheet functions.

●Entered client information into databases quickly and with minimal errors