Itumeleng Matime
Administrative Assistant
Roodepoort
Summary
Dynamic administrative professional with a proven track record at Rand Water Head Office, excelling in project management and strategic planning. Adept at enhancing operational efficiency through effective document control and fostering strong professional relationships. Recognised for optimising scheduling processes and delivering exceptional support to executive teams, ensuring seamless office operations.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Rand Water Head Office
02.2013 - Current
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organisation with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Overall project management.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Optimised calendar management for executives by scheduling appointments strategically while considering priorities and minimising conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimising errors in financial records.
- Facilitated collaboration within team by organising regular meetings and tracking project progress.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Addressed IT issues by coordinating with tech support, minimising downtime and maintaining operational efficiency.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Manager Trainee
McDonald's South Africa
06.2012 - 01.2013
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Monitored daily store operations to ensure compliance with company policies, safety regulations, and government guidelines.
- Increased store sales by implementing effective merchandising strategies and creating eye-catching displays.
- Recruited trained, and developed a high-performing team of retail associates committed to delivering exceptional service.
- Assisted in the implementation of new retail technologies, including point-of-sale systems and mobile applications, increasing operational efficiency.
- Maintained a clean and visually appealing store environment that facilitated an enjoyable shopping experience for customers.
- Coordinated with regional managers on strategic planning initiatives aimed at enhancing overall store performance within the district.
- Improved employee retention rates by fostering a positive work environment that encouraged professional growth and development.
- Ensured timely execution of visual merchandising updates according to corporate directives while adhering to store budget constraints.
- Managed financial aspects of the business including budgeting, payroll processing, expense tracking, and loss prevention efforts.
- Streamlined inventory management through the use of advanced tracking software, reducing shrinkage rates.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Senior Navigator
The Business Place
02.2011 - 06.2012
- Providing business advice and information to entrepreneurs
- Facilitating technical skills training and other relevant training for entrepreneurs
- Assisting clients with basic business planning and business growth
- Compiling reports and proposals
- Organising of workshops with different service providers
Business Development Consultant
Nedbank Limited
03.2009 - 01.2011
- Take responsibility for developing effective banking partnerships and relationships with clients.
- Demonstrating an understanding of the client’s business and industry.
- Using product knowledge and the value propositions of SBS.
- Provide the client with proactive solutions, acting as client’s banking partner.
- Taking responsibility for providing regular feedback to clients.
- Obtain leads from the industry by developing effective networks with internal and external clients.
- Planning and implementing affective prospecting activities.
- Identifying and responding to business opportunities.
- Assume responsibility for effective administration and controls in the entire portfolio.
- Ensuring compliance with FICA & FAIS
Education
BBA - Business Administration And Management
MANCOSA
Johannesburg, South Africa 04.2001 -
Advanced Certificate in Management Practice (NQF6) - Business Administration And Management
Henley Business School
Johannesburg, South Africa 04.2001 -
Skills
Office administration
Administrative support
Writing reports
Confidential document control
Meeting arrangements
Data organisation
Strategic planning
Schedule management
Records management systems
Project management
Business administration
Timeline
Administrative Assistant
Rand Water Head Office
02.2013 - Current
Manager Trainee
McDonald's South Africa
06.2012 - 01.2013
Senior Navigator
The Business Place
02.2011 - 06.2012
Business Development Consultant
Nedbank Limited
03.2009 - 01.2011
BBA - Business Administration And Management
MANCOSA
04.2001 -
Advanced Certificate in Management Practice (NQF6) - Business Administration And Management
Henley Business School
04.2001 -
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