Summary
Overview
Work History
Education
Skills
Certification
Soweto Siyakha Toast Masters VPR
Timeline
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Itumeleng Letuka

Itumeleng Letuka

Soweto

Summary

Itumeleng Letuka is highly motivated and driven individual recently completed her studies in B.com Industrial psychology. Equipped with sharp and effective communicating mechanisms, strong analytical and Problem Solving skills. Always maintains a high level of professionalism, patience and efficiency to increase customer’s satisfaction and also through my digital marketing skills. Keen to find a challenging position within a progressive organization where I will be able to continue to increase my work experience in any field.

Overview

6
6
years of professional experience
9
9
years of post-secondary education
2
2
Certifications

Work History

Digital Marketer

Hairsa.co.za
Johannesburg
11.2022 - 10.2023
  • Drove email acquisition and marketing campaigns to support key business initiatives across account management, new business development and customer experience.
  • Managed marketing campaigns to cultivate brand awareness and drive website traffic.
  • Prepare detailed campaign reports and digital marketing strategies, communicating key findings to senior management.
  • Masterminded highly successful digital strategies for various platforms to attract customer engagement.
  • Develop optimization strategies that increase the company's search engine results rankings
  • Research SEO keywords to use throughout the company's website and marketing materials
  • Set measurable goals that demonstrate improvement in marketing efforts
  • Monitor daily performance metrics to understand SEO strategy performance
  • Efficiently communicate within the company to align goals
  • Collaborate with others within the marketing department to manage SEO strategy
  • Write compelling and high-quality website content, including blog posts and page descriptions
  • Update content and website links for maximum optimization and search engine rankings
  • Posting of adverts on all our social media platforms
    social media platforms such as Facebook, Instagram, Youtube, WhatsApp, TikTok etc.
  • Develop, implement and manage our social media strategy
  • Define most important social media KPIs
  • Manage and oversee social media content and accounts
  • Measure the success of every social media campaign
  • Stay up to date with the latest social media best practices and technologies
  • Use social media marketing tools
  • Ensure social media content is informative and appealing
  • Collaborate with different teams and colleagues
  • Monitor SEO and user engagement and suggest content optimization
  • Communicate with industry professionals and influencers via social media to create a strong network

SEO

Flume Digital Marketing And PR
Johannesburg
04.2021 - 08.2023
  • Research and implement search engine optimization recommendations from seniors in SEO team.
    Up-to-date with the latest trends and best practices in SEO and SEM
  • Doing On-page Technical Fixes.
  • Continually check search terms, rankings and analytics to monitor the performance of websites and make recommendations for improvement
  • Working on On-Page, Off-page and technical optimization strategies that increase the company’s website search engine results rankings.
  • Managing an article project where I was compelling high-quality research for their website content on their blog posts to improve website search results.

Adventure camp Freelance Facilitator

Kwalata Adventure Camp
Pretoria
10.2018 - 03.2019
  • Through Adventurous activities we would equip Youth Groups, learners with leadership, team building, communication and life skills through camp programs.
  • Provided leadership for program workers and attendees, guiding day-to-day activities and facilitating environment.
  • Conducted training courses for management support the groups to enhance understanding of industry best practices and company protocols.
  • Enhanced leadership abilities and expertise by delivering forward-thinking training to over management staff.

Call Care Agent

Vodacom
Johannesburg
03.2018 - 07.2018
  • Advised customers about new products and assisted customers in determining best [Type] product for needs.
  • Resolved caller issues quickly and thoroughly.
  • Obtained client information by answering telephone calls.
  • Informed clients of policies and procedures.
  • Established strong customer relationships, building recommendations and loyalty.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.

Telephone banker

Absa Watloo
Pretoria
07.2018 - 09.2018
  • As a consultant I wound assist clients do transactions telephonically
  • I was assisting Absa clients and non-clients with general enquiries to retain information about the products and services rendered as I was part of the rebranding team.
  • Handled incoming telephone calls, emails and chat requests.
  • Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
  • Stayed current on changing products, services and policies to offer exceptional service to customers.
  • Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
  • Managed leads and referrals for prospects interested in specific bank products such as loans and credit cards.
  • Used CRM system daily to maximize service opportunities and enhance communication.
  • Established rapport with new clients to increase satisfaction and loyalty.

Receptionist

Film And Productions Board
Centurion
02.2018 - 03.2018
  • Manage incoming call switchboard
  • Confirmed appointments, communicated with clients, and updated client records.
  • Receiving Parcels and record them
  • Responded to inquiries from callers seeking information.
  • Taking Messages for unavailable employees
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

B.com - Industrial And Organizational Psychology

University of South Africa
Johannesburg
02.2020 - Current

High School Diploma -

Reasoma Secondary School
Johannesburg
01.2007 - 11.2011

Certification -

Digital School of Marketing
Johannesburg
02.2022 - 08.2022

Skills

Communication

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Certification

1st Aid Level 1(2019)

Soweto Siyakha Toast Masters VPR

 

The Vice President Public Relations (VPPR) role is a critical one in any Toastmasters club. The VPPR is responsible for promoting the club to the community and attracting new members. They also work to maintain a positive public image for the club.

The VPPR role is especially important in Soweto Siyakha Toastmasters, as the club is relatively new and still growing. The VPPR has been instrumental in getting the word out about the club and helping to attract new members.

Some of the specific responsibilities of the VPPR include:

  • Writing and distributing press releases about the club's activities
  • Maintaining the club's website and social media pages
  • Creating and distributing promotional materials, such as flyers and brochures
  • Organizing and participating in community events and activities
  • Networking with other Toastmasters clubs and organizations

The VPPR role is a great way to develop your public relations and communication skills. It is also a great way to make a difference in our community.

Timeline

Digital Marketer

Hairsa.co.za
11.2022 - 10.2023

Certification -

Digital School of Marketing
02.2022 - 08.2022

SEO

Flume Digital Marketing And PR
04.2021 - 08.2023

B.com - Industrial And Organizational Psychology

University of South Africa
02.2020 - Current

Adventure camp Freelance Facilitator

Kwalata Adventure Camp
10.2018 - 03.2019

Telephone banker

Absa Watloo
07.2018 - 09.2018

Call Care Agent

Vodacom
03.2018 - 07.2018

Receptionist

Film And Productions Board
02.2018 - 03.2018

High School Diploma -

Reasoma Secondary School
01.2007 - 11.2011
Itumeleng Letuka