ITUMELENG KABINI
Customer Service Sales Advisor
Tembisa
Summary
Results-driven professional with a Diploma in Logistics & Supply Chain Management and pursuing a BCom in Financial Management. Experienced in sales advisory, customer engagement, and logistics operations, delivering value through streamlined processes. Aiming to advance into a middle management role to enhance business operations and drive impactful results.
Overview
4
4
Languages
3
3
years of professional experience
Work History
Customer Service Advisor
Marley Roofing SA PTY
05.2024 - Current
- Delivered personalized product recommendations, consistently achieving and exceeding sales targets.
- Supported revenue growth by identifying upselling opportunities and cross-selling products.
- Prepared quotations, validated orders, invoiced, and captured collection requests to ensure timely and accurate processing.
- Allocated stock to align with customer demand and deadlines, supporting effective inventory management.
- Prepared quotations, validated orders, invoiced, and captured collection requests.
- Allocated stock efficiently to meet customer demand and deadlines.
- Collaborated with logistics teams to ensure smooth order fulfillment.
- Handled cash transactions and maintained accurate sales and payments records to ensure financial integrity.
Customer Service Agent
Marley Roofing SA
03.2024 - 04.2024
- Provided exceptional customer support via email, phone, and chat.
- Resolved complaints promptly, maintaining high customer satisfaction ratings.
- Captured delivery and collection orders, planned logistics, and tracked inventory to optimize order accuracy.
- Coordinated deliveries to ensure timely order fulfillment and enhance customer experience.
- Assisted in coordinating deliveries and ensuring timely order fulfillment.
- Monitored service performance metrics to consistently meet targets and support customer satisfaction.
- Monitored service performance metrics to ensure targets were consistently met
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Receptionist
Marley Roofing SA
08.2023 - 02.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained accurate records and filing systems, enhancing operational efficiency.
- Responded to inquiries from callers seeking information.
- Coordinated couriers, scheduled boardrooms, and managed documentation (PODs, RTSs) to ensure timely operations.
- Corresponded with clients through email, telephone, or postal mail.
- Coordinated couriers, scheduled boardrooms, and handled documentation (PODs, RTSs).
- Streamlined front desk operations by efficiently managing phone calls, emails, and walk-in clients, improving overall service delivery.
Education
Diploma - Logistics and Supply Chain management
Rosebank College
Pretoria, South Africa 04.2001 -
Bachelor - Bachelor of Commerce in Financial Management
University of South Africa
Pretoria, South Africa 04.2001 -
Skills
Customer Engagement
Customer satisfaction
Sales Achievement
Order Processing
Delivery Coordination
Communication & Teamwork
Problem-Solving
Conflict resolution
Administrative Support
Timeline
Customer Service Advisor
Marley Roofing SA PTY
05.2024 - Current
Customer Service Agent
Marley Roofing SA
03.2024 - 04.2024
Receptionist
Marley Roofing SA
08.2023 - 02.2024
Diploma - Logistics and Supply Chain management
Rosebank College
04.2001 -
Bachelor - Bachelor of Commerce in Financial Management
University of South Africa
04.2001 -