ITSHEPELENG MOLEFE
BELHAR,WC
Summary
Brand promoter and Waitress with a proven track record at AMPD brand activations agency and TOURVEST Restaurants and Taverns, excelling in customer service and relationship building. Skilled in problem-solving and multitasking, I effectively promoted products and gathered valuable feedback, enhancing brand awareness and driving sales. My commitment to excellent customer service experience and professionalism ensured a positive experience for every customer.
Overview
2
2
years of professional experience
Work History
Brand Ambassador
Freelancer
Cape Town, Western Cape
07.2025 - Current
- Interacted with customers to gather feedback and promote brand awareness.
- Provided excellent customer service during in-store promotions, resolving any issues or complaints quickly and professionally.
- Delivered exceptional customer service to provide positive experience throughout sales process.
- Promoted new products and services to potential customers through direct conversations and demonstrations.
- Developed strong customer service and sales skills through working as a Brand Ambassador for a large retail chain.
- Shared feedback and ideas with management to improve sales processes.
- Introduced current sales and promotions to bring awareness to brand initiatives.
- Received and documented customer feedback to provide sales insights to upper management.
- Suggested specific product purchases to meet customer needs.
- Kept areas neat while working and return items to correct locations following demonstrations.
- Distributed product pamphlets to potential customers and explained items in detail.
- Provided product samples and coupons to incentivize purchases.
- Wore costumes and signboards to promote merchandise and services.
Waitress
Quay Four Restaurant
Cape Town, Western Cape
11.2023 - 02.2025
- Served customers in accommodating manner.
- Cleaned tables.
- Greeted customers and present menus.
- Maintained a professional appearance at all times while adhering to the dress code policy.
- Escorted guests to proper tables or offered open seating options in bar and patio areas.
- Maintained cleanliness in the restaurant.
- Managed the seating chart efficiently by rotating tables as needed during busy periods.
- Delivering food and drinks.
- Presented positive first impression of establishment's high standards by delivering exceptional service.
- Provided accurate wait time estimates to customers based on current occupancy levels.
- Engaged with guests to maximize satisfaction with food and service.
- Assigned seating arrangements according to guest requests whenever possible.
- Responded quickly and effectively to customer complaints or concerns in order to maintain customer satisfaction levels.
- Developed an understanding of customer needs, preferences, and behaviors to ensure a personalized dining experience.
- Delivered and refilled beverages and addressed requests for extra condiments and place settings.
- Communicated with kitchen staff.
- Presenting the bill.
- Coordinated payments.
Education
High School Diploma -
LUZIE DRIFT SENIOR SECONDARY
Skills
- Customer service
- Cleanliness and hygiene
- Active learning
- Strong multitasking
- Team collaboration
- Scheduling
- Coordinating tasks
- Judgment and decision making
- Task prioritization
- Relationship building
- Personal presentation
- Reservations coordination
- Assertiveness
- Service prioritization
- Problem-solving
- Memory retention
LANGUAGES
English
Xhosa Fluent
Sesotho Fluent
Timeline
Brand Ambassador
Freelancer
07.2025 - Current
Waitress
Quay Four Restaurant
11.2023 - 02.2025
High School Diploma -
LUZIE DRIFT SENIOR SECONDARY
learning languages, DIY sauce recipe, cooking, attending local events.
experimenting with new cooking recipes, experimenting with new sauce recipes for family and friends to taste and give honest opinions on where to improve. learning new languages to make it easier for myself to communicate with everyone in their own language while travelling between provinces and countries. Attending local Events and networking events that align with my hobbies and interests to seek exposure and build strong connections for future purposes.