IBRAHIM CHIKWITI
Waiter
CAPE TOWN
Summary
Multi-talented Floor Manager with 10 years of progressive hospitality experience. Monitors food quality and service operations with focus on quality, service and productivity. Hardworking and responsible with resilient mentality . Excellent team leader and complex problem-solver with analytical and adaptable approach. Supportive supervisor and unbiased leader of numerous personalities and individuals.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Floor Manager
Grub & Vine
Cape Town
01.2019 - 08.2022
- Mentored team members to enhance professional development and accountability in workplace.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Performed closing procedure times weekly by balancing cash drawers and reconciling credit card transactions.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Monitored inventory to determine loss points, maintain clear records and strengthen controls.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Waiter & Barista
Circa Hotl
Cape Town
09.2016 - 06.2017
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Informed customers about daily and seasonal specials.
Senior Waiter
Cocoa Chachi Cafe
Cape Town
01.2012 - 12.2012
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
National Certificate Level 6 - Public Administration
Falsebay College
Cape Town 08.2019 - 06.2021
National Certficate Level 4 - Business Management
Falsebay College
Cape Town 01.2022 - 07.2022
Skills
Staff Management
Strategic planning
Sales and marketing
Dependable and Responsible
Employee training
REFERENCE
Carla Lopez Grub & Vine
Contact 072 356 7902
Marco Hall Circa Hotel
Contact 021 431 8820
Lucretia Cocoa Chachi
Contact 021 448 3637
Timeline
National Certficate Level 4 - Business Management
Falsebay College
01.2022 - 07.2022
National Certificate Level 6 - Public Administration
Falsebay College
08.2019 - 06.2021
Floor Manager
Grub & Vine
01.2019 - 08.2022
Waiter & Barista
Circa Hotl
09.2016 - 06.2017
Senior Waiter
Cocoa Chachi Cafe
01.2012 - 12.2012