Itani Ragau
Pretoria
Summary
Experienced team member with expertise in maintaining safe working environments and adhering to safety compliance. Identifies operational issues and implements effective solutions to enhance service quality. Achieves performance targets through collaboration and strategic planning. Dedicated professional with strengths in customer relationship management. Engages customers to understand needs and deliver exceptional service. Resolves queries effectively, maximising customer satisfaction and loyalty.
Overview
24
24
years of professional experience
Work History
Musandiwa Taxis
Drivers Direct
Pretoria
01.2009 - Current
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Engaged with customers to better understand needs and deliver excellent service.
- Achieved service time and quality targets.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Handled customer concerns and escalated major issues to supervisor.
- Picked up additional tasks to aid team success.
- Enhanced working relationships by participating in team-building activities.
- Actively listened to customers to fully understand requests and address concerns.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Met schedule using excellent planning and coordination skills.
- Prepared range of written communications, documents and reports.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
Tshwane Big Market
Drivers Direct
Pretoria
01.2005 - 01.2007
- Load and Unload truck loads while using forklifter
- Conduct pre and post trips inspections to ensute the truck is clean and road worthy
- Plan routes to meet daily delivery schedules while adhering to traffic laws
- Maintain accurate logbook, safe keeping of delivery notes
Limpopo Dairy Milk
Driver and Vehicle Standards Agency
Polokwane
04.2002 - 10.2005
- Load and unload dairy products.
- Ensure refrigeration units are working correctly to maintain the cold chain for perishable products.
- Maintain the logbook, safe keeping of invoices, and delivery notes.
Education
NVQ Level 3 -
Ndaedzo High School
Venda01-2002
Skills
- Customer relationship management
- Vehicle inspection
- Route planning
- Safety compliance
- Excellent Communication Skills
- MsOffice
- Problem-solving
- Safety awareness
- Leadership
- Customer focused
Languages
English
Intermediate
B1
References
- Ms Gontse Tongwane - 072 626 5413
Timeline
Musandiwa Taxis
Drivers Direct
01.2009 - Current
Tshwane Big Market
Drivers Direct
01.2005 - 01.2007
Limpopo Dairy Milk
Driver and Vehicle Standards Agency
04.2002 - 10.2005
NVQ Level 3 -
Ndaedzo High School