ITAI MBWENDE
Cape Town
Summary
Versatile and dependable professional with over 10 years of experience across administration, customer service, finance, sales, and operations. Proven ability to adapt quickly to different roles, manage clients professionally, handle confidential information, and support daily business operations. Known for strong work ethic, clear communication, problem-solving skills, and the ability to perform effectively in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Customer Service & Debt Collection Agent
Amalgamated Passive Holdings (Pty) Ltd
Cape Town
07.2024 - Current
- Communicate with clients regarding outstanding accounts in a professional and respectful manner.
- Negotiate payment arrangements and follow up on agreed plans.
- Accurately record customer interactions, payments, and account updates.
- Resolve billing queries while maintaining positive customer relationships.
Junior Sales Manager
Afro Deli Eatery (Pty) Ltd
Cape Town
03.2022 - 06.2024
- Managed customer enquiries, bookings, and reservations
- Supported daily sales operations and promotional activities.
- Maintained customer records and prepared basic sales reports.
- Handled customer complaints and service recovery professionally
Assistant Accountant
S & N Electricals (Pty) Ltd
Bindura
01.2016 - 10.2021
- Managed accounts payable and receivable functions.
- Processed invoices, payments, and bank reconciliations.
- Prepared financial records and internal reports.
- Assisted with audits and maintained accurate documentation.
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
Accounts Payable & Receivable Clerk
Masvingo Brick & Tile (Pty) Ltd
Masvingo
01.2014 - 12.2015
- Processed supplier invoices and customer payments.
- Followed up on outstanding accounts.
- Maintained accurate financial records.
Trainee Accountant
Mike Appel Holdings
Masvingo
01.2013 - 12.2013
- Assisted with bookkeeping and bank reconciliations.
- Supported senior accountants with daily financial tasks.
Assistant Administrator
Exor Mart Supermarket
Masvingo
01.2010 - 12.2011
- Managed front desk operations and customer enquiries.
- Operated switchboard and scheduled appointments.
- Handled petty cash and basic administrative duties.
Education
Bachelor of Accountancy (Honours Degree) -
Bindura State University
Bindura, Zimbabwe08-2020
National Diploma - Accountancy
Masvingo Polytechnic
Masvingo , ZimbabweNational Certificate - Accountancy
Masvingo Polytechnic
Masvingo ,ZimbabweSkills
Customer service & client relations
Front desk & office administration
Sales support & relationship management
Accounting support (AP & AR)
Call handling & professional communication
Records & data management
Microsoft Word & Excel
Conflict resolution & negotiation
Time management & organisation
Confidentiality & attention to details
Timeline
Customer Service & Debt Collection Agent
Amalgamated Passive Holdings (Pty) Ltd
07.2024 - Current
Junior Sales Manager
Afro Deli Eatery (Pty) Ltd
03.2022 - 06.2024
Assistant Accountant
S & N Electricals (Pty) Ltd
01.2016 - 10.2021
Accounts Payable & Receivable Clerk
Masvingo Brick & Tile (Pty) Ltd
01.2014 - 12.2015
Trainee Accountant
Mike Appel Holdings
01.2013 - 12.2013
Assistant Administrator
Exor Mart Supermarket
01.2010 - 12.2011
Bachelor of Accountancy (Honours Degree) -
Bindura State University
National Diploma - Accountancy
Masvingo Polytechnic
National Certificate - Accountancy
Masvingo Polytechnic