Ishmael Nkila

• Product support and technical support to Dealer Network and clients

• Assist Dealer with technical enquiries and technical problems

• Investigate Field Information Reports (FIR) to identify notifications

• Determine cause of problem and submit FIR to factory for customer assistance and feedback

• Receive and enforce service bulletin instructions to ensure compliance

• Provide technical support (verbal and physical) to ensure continuous operations

• Provide technical support to external customers within SA and conduct continuous monitoring of service and product quality

• Regular site visits to advise clients and dealers of possible problems

• Training to delegates on specialized field and assess staff on practical training

• Feedback to Training Supervisor re progress of mechanics in practical training

• Perform health and safety training

• Conduct training to mechanics on technical report writing

• Warranty claims - assist Warranty Coordinator with technical queries to judge warranty claims

• Check FIR to ensure warranty claims are processed timeous

• Conduct trend analysis on all warranty claims to identify possible breakdown trends

• Parts - parts scaling on all models and assist in creating service kits for all models

• Perform and participate in. QIT,FMEA, product design
• Create SIB and Campaign documents for dealer networks
• Liaise with Japan to get more information or to resolve issues

• Work on all BELL machines ie. ADT C series, D series Mark1-7 and E series pin 1-3.5, Bell Motor grader C,D and G series, FEL D and E series, BHL 315SG- SK, All JCB machinery, Kobelco, Finlay crushers and screens
• Provide technical support to customers
• Planned, frequency determined visits to customers
• Technical diagnosis of customer machines problems
• Create quotes based on machine damage or repair requirements
• Ensure parts and labour sales targets are achieved
• Provide immediate corrective action and feedback to service personnel
• Create reports for technical analysis
• Interpret technical material, download and convert black box downloads from machines
• Program machine controllers on the machine and on the test bench
• Perform installations/machine hand over including operator orientation and maintenance training
• Commission components
• Perform machine condition assessments in the field
• Client contact and engagement on all technical issues

• Repairs and maintenance on counterbalance lift trucks, tyre handlers, loaders, container handler
• Troubleshooting problems on machinery,
• Perform inspections, preventative maintenance and repairs;
• Daily service and repair records;
• Ensure all safety regulations are adhered to, risk assessment before any job done;
• Ensure all equipment OEM specifications are adhered to;
• Ensure machinery is clean before and after doing work on it &
• Use of oxy, electric, TIG and MIG welding fabrication or hand fitting or machining processes to replace or repair faulty parts
• Electrical repairs and diagnoses of 24-78volts systems

• Repairs and maintenance on earthmoving equipment;
• Troubleshooting problems on machinery,
• Perform inspections, preventative maintenance and repairs;
• Daily service and repair records;
• Ensure all safety regulations are adhered to, risk assessment before any job done;
• Ensure all equipment OEM specifications are adhered to;
• Ensure machinery is clean before and after doing work on it &
• Use of oxy, electric, TIG and MIG welding or hand fitting or machining processes to replace or repair faulty parts
• Check and service equipment regularly
• Detect possible faults and flaws
• Repair,adjust and maintain equipment
• Replace and fit new sections or new parts
• Design specific parts where necessary and have them made
• Inspecting, maintaining, diagnosing and repairing hydraulic and hydrostatic systems and components
• Work with specialized equipment: micro-meters, tachometers and engine dynamometers
• Attend breakdowns in the pit and repair machines over set given period
• Use tools ranging from common hand and power tools, such as hammers, hoists, saws, drills, and wrenches, to precision measuring instruments and electrical and electronic testing devices.
• Assemble, install, or repair wiring, electrical or electronic components, pipe systems, plumbing, machinery, or equipment.
• Adjust handwheels and depress pedals to control attachments, such as blades, buckets, scrapers, or swing booms.
• Start engines, move throttles, switches, or levers, or depress pedals to operate machines, such as bulldozers, trench excavators, road graders, or backhoes.
• Repair and maintain equipment, making emergency adjustments or assisting with major repairs as necessary.
• Connect hydraulic hoses, belts, mechanical linkages, or power takeoff shafts to tractors.
• Developed team communications and information for meetings