Ishmael Nelushi

Skills Development

• Sales and marketing for SETA & QCTO workshops and qualifications.
• Workshops coordination. Sourcing Facilitators, Training Venues, Catering, and Study Materials Printing Orders.
• Registration of learners for the OD ETDP qualifications and the QCTO qualifications.
• Learner support and online support sessions.
• generating and printing of learner’s certificates.
• Following up non-payments.
• Managed departmental teams to successfully integrate new educational programs.

Higher Education

• Managing assignments, reminding students of their submissions and due dates (Bulk emails).
• Loading of student data on Moodle.
• Student support (Weekly newsletters).
• Managing the team, ensuring they deadlines are met at all times.
• Capturing of results when needed.
• Formatting of excel files to ensure accurate results calculations. Edutel is manual based.
• Formatting of exam papers according to intuitional standards.
• Compiling stats semesterly for the academic head/s.
• Excel data analytics and visuals for reporting purposes.
• Processing assignments results and communicating the PDF results to students via email. This is done through Mail Merge software.
• Processing and emailing PDF timetables to the students.
• Linking of markers, moderators and lecturers for online marking on Moodle LMS.
• Uploading student results to their LMS dashboard.
• Printing and couriering of the exam papers to the prescribed exam venues for students writing hard copies. This is ensuring the scripts are securely stored and are sufficient.
• Invigilation online (Proctoring) and physical examination invigilation.
• booking out scripts for marking Online and paper-based scripts.
• Following up the markers to ensure deadlines are met.
• Managing the Internal and external moderation process.
• Appointing, generating Markers and moderators’ employment contracts.
• Processing markers and moderator’s invoices for payments.
• Processing of semester results.
• Ensuring results are kept safely and encrypted on the LMS system.
• Staff training.
• Departmental problem solving.
• Supporting the examination team (Administrators) and Training where necessary.
• Higher Education certificates printing and academic transcripts.
• Arranging the graduations.
• Graduations (Programme Director).

• Accomplished multiple tasks within established timeframes.
• Managed and motivated employees to be productive and engaged in work.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Learner’s enrolments and uploads to SETA systems MICT SETA, Services SETA, TETA SETA, CATHSETA, FOODBEV SETA and W&R SETA.
• Quality assurance of Learners enrolments and results uploads.
• Learner information upload to SETAs Indicium and LMIS.
• Generating and Printing learners Certificate of completion, Attendance and Competence.
• Keeping record of Certificates issued.
• Review learner PoE submissions.
• Learners coaching and support.
• Part time facilitation.
• Training venues arrangements and bookings.
• Learner placement for workplace training.
• SETA External site visit bookings, PoE preparation, coordination of the verification.
• Technical support.
• Diagnosis of desktop, applications, networking and infrastructure maintenance.
• Troubleshooting PC’s, laptops and mobile devices.
• Provide Microsoft Word, Excel, PowerPoint, Outlook training to newly appointed employees.
• Providing 1st/2nd line support to users.
• Administering the IT policies.
• Maintenance of telecommunication equipment such as VOIP System.
• Maintaining a log of all technical issues detected and system backups.
• Server and PC Backups cloud, Azure and Local.
• Server maintenance and configuration.
• Ubiquity and Unifi system maintenance.
• UPS monitoring to prevent disruption of service in the event of power failure/s.
• Working closely with software suppliers to resolve software issues such as Microsoft, Goldmine, Vox telecoms, DSL telecoms.
• Windows 7-10, Office 2010-2016 (365), Windows Server, Active Directory management, Anti-Virus, Firewall DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.
• Access control system.
• CCTV Monitoring.
• Managing CRM Systems such as Goldmine, Hubspot, Active Campaign and ZOHO
• Zapier integration.
• PC repairs.
• Domain Management.