Demonstrated success in account management, sales pipeline development and customer relations. Talented at using personal and online marketing methods. Well-versed in liaising between accounts and product development to meet changing customer needs with unique offerings. Accomplished at increasing customer numbers and revenue through proactive sales strategies. Proficient in FMCG with dedication to promoting features to drive account growth.
Overview
28
28
years of professional experience
Work History
Consulting
01.2021 - Current
Since resigning I have been doing consulting work
National Key Accounts Manager
Diplomat SA
10.2020 - 08.2021
Responsibility - Wholesale and Independent Wholesale
Duties
Develop and implement a joint business plan that is aligned to the customer’s needs, Company’s business objectives, marketing and category plans and deliver budgeted growth targets by category (done jointly with Customers where appropriate) Support the CMM and Category Managers in the development of Customer specific Category /and or Shopper Marketing Strategies that are based on shopper insights
Customer Marketing Plan (Sharing and developing Customer Marketing Plan)
Continually monitor and analyse competitor activity as well as customer performance against the agreed objectives and if required, develop and implement the appropriate corrective action to ensure that targets are achieved
Implement, monitor and evaluate agreed POP (pricing, promotions, ranging, and merchandising) plans on a monthly basis
Develop and agree (internally and externally) a customer contact strategy based on the customers’ needs
Develop and communicate monthly, quarterly and annual reviews to customers
Support the innovation process by providing the Category team with Customer specific information for input into the launch plans
Agree listing dates, distribution and volume targets, pricing, range and merchandising objectives for all NPD and ensure the achievement of these targets
Liaise with the Category Managers to ensure trade presenters include all relevant information, as well as to develop a customer specific trade rationale for any category or brand innovation
Liaise with logistics, planning, debtors and field sales to ensure that the customers’ service needs are met
Monitor customer service levels (order fill, case fill, credit notes, on-shelf availability) and develop corrective plans to address any issues
Negotiate and agree trading terms based on the business objectives and strategic importance of the Customer (to include annual growth targets by category, promotional spend, payment terms, delivery allowances) Trading terms monitored proactively with the Customer and corrective action agreed
Initiate and develop an effective working relationship with the National and Regional Field Sales Manager s to ensure that all activities are communicated timeously for inclusion in the Field cycle meeting
Ensure adherence to all Divisional & Corporate policies and procedures, in particular the management and control of pricing and advertising budgets
National Key Accounts Manager
EMPLOYER, Twin care Group
10.2014 - 04.2016
Accounts Responsibility - Wholesale and Independent Wholesale
Develop and implement a joint business plan that is aligned to the customer’s needs, Company’s business objectives, marketing and category plans and deliver budgeted growth targets by category (done jointly with Customers where appropriate) Customer Marketing Plan (Sharing and developing Customer Marketing Plan)
Support the CMM and Category Manager’s in the development of Customer specific Category /and or Shopper Marketing Strategies that are based on shopper insights
Continually monitor and analyze competitor activity as well as customer performance against the agreed objectives and if required, develop and implement the appropriate corrective action to ensure that targets are achieved
Implement, monitor and evaluate agreed POP (pricing, promotions, ranging, and merchandising) plans on a monthly basis
Develop and agree (internally and externally) a customer contact strategy based on the customers’ needs
Develop and communicate monthly, quarterly and annual reviews to customers
Support the innovation process by providing the Category team with Customer specific information for input into the launch plans
Agree listing dates, distribution and volume targets, pricing, range and merchandising objectives for all NPD and ensure the achievement of these targets
Liaise with the Category Managers to ensure trade presenters include all relevant information, as well as to develop a customer specific trade rationale for any category or brand innovation
Liaise with logistics, planning, debtors and field sales to ensure that the customers’ service needs are met
Monitor customer service levels (order fill, case fill, credit notes, on-shelf availability) and develop corrective plans to address any issues
Negotiate and agree trading terms based on the business objectives and strategic importance of the Customer (to include annual growth targets by category, promotional spend, payment terms, delivery allowances) Trading terms monitored proactively with the Customer and corrective action agreed
Initiate and develop an effective working relationship with the National and Regional Field Sales Manager s to ensure that all activities are communicated timeously for inclusion in the Field cycle meeting
Ensure adherence to all Divisional & Corporate policies and procedures, in particular the management and control of pricing and advertising budgets
Develop monthly national forecast by account
National Key Accounts Manager
SFH, Population Services International, PSI
01.2013 - 08.2014
Accounts Responsibility - Wholesale and Independent Wholesale
Duties
Develop and implement a joint business plan that is aligned to the customer’s needs, Company’s business objectives, marketing and category plans and deliver budgeted growth targets by category (done jointly with Customers where appropriate) Support the CMM and Category Managers in the development of Customer specific Category /and or Shopper Marketing Strategies that are based on shopper insights
Customer Marketing Plan (Sharing and developing Customer Marketing Plan)
Continually monitor and analyse competitor activity as well as customer performance against the agreed objectives and if required, develop and implement the appropriate corrective action to ensure that targets are achieved
Implement, monitor and evaluate agreed POP (pricing, promotions, ranging, and merchandising) plans on a monthly basis
Develop and agree (internally and externally) a customer contact strategy based on the customers’ needs
Develop and communicate monthly, quarterly and annual reviews to customers
Support the innovation process by providing the Category team with Customer specific information for input into the launch plans
Agree listing dates, distribution and volume targets, pricing, range and merchandising objectives for all NPD and ensure the achievement of these targets
Liaise with the Category Managers to ensure trade presenters include all relevant information, as well as to develop a customer specific trade rationale for any category or brand innovation
Liaise with logistics, planning, debtors and field sales to ensure that the customers’ service needs are met
Monitor customer service levels (order fill, case fill, credit notes, on-shelf availability) and develop corrective plans to address any issues
Negotiate and agree trading terms based on the business objectives and strategic importance of the Customer (to include annual growth targets by category, promotional spend, payment terms, delivery allowances) Trading terms monitored proactively with the Customer and corrective action agreed
Initiate and develop an effective working relationship with the National and Regional Field Sales Manager s to ensure that all activities are communicated timeously for inclusion in the Field cycle meeting
Ensure adherence to all Divisional & Corporate policies and procedures, in particular the management and control of pricing and advertising budgets
Customer Manager
Kimberly Clark SA
11.2009 - 11.2010
Customer Marketing Plan (Sharing and developing Customer Marketing Plan)
Develop and implement a customer business plan that is aligned to the customer’s needs, Company’s business objectives, marketing and category plans and deliver budgeted growth targets by category (done jointly with Customers where appropriate)
Support the CMM and Category Manager’s in the development of Customer specific Category /and or Shopper Marketing Strategies that are based on shopper insights
Continually monitor and analyze competitor activity as well as customer performance against the agreed objectives and if required, develop and implement the appropriate corrective action to ensure that targets are achieved
Implement, monitor and evaluate agreed POP (pricing, promotions, ranging, and merchandising) plans on a monthly basis
Develop and agree (internally and externally) a customer contact strategy based on the customers’ needs
Develop and communicate monthly, quarterly and annual reviews to customers
Support the innovation process by providing the Category team with Customer specific information for input into the launch plans
Agree listing dates, distribution and volume targets, pricing, range and merchandising objectives for all NPD and ensure the achievement of these targets
Liaise with the Category Managers to ensure trade presenters include all relevant information, as well as to develop a customer specific trade rationale for any category or brand innovation
Liaise with logistics, planning, debtors and field sales to ensure that the customers’ service needs are met
Monitor customer service levels (order fill, case fill, credit notes, on-shelf availability) and develop corrective plans to address any issues
Negotiate and agree trading terms based on the business objectives and strategic importance of the Customer (to include annual growth targets by category, promotional spend, payment terms, delivery allowances) Trading terms monitored proactively with the Customer and corrective action agreed
Initiate and develop an effective working relationship with the National and Regional Field Sales Manager s to ensure that all activities are communicated timeously for inclusion in the Field cycle meeting
Ensure adherence to all Divisional & Corporate policies and procedures, in particular the management and control of pricing and advertising budgets
Develop monthly national forecast by account
Reckitt Benckiser
01.2007 - 01.2009
Three Memoirs
Resigning from, at the end of September 2006, together with my two partners we were set on starting our own business
However, the business only became operational in 2007
Our company, Three Memoirs cc, is primarily a Training and development company
We render services to public, private and NGO’s conducting and facilitating workshops on subjects ranging from Life skills, HIV/AIDS, etc
Our biggest customer has been The Dept of Education in Gauteng
Due to economic situation and new players entering the market, the business has slowed down dramatically rendering itself less sustainable, I decided to go back to working space.