Itumeleng Serwadi
Event Operations Manager
Gauteng
Summary
Client-focused Event Coordinator focused on translating visions into one-of-a-kind events. Expert in all facets of event planning with success in controlling costs through strategic negotiations with vendors, suppliers and venues. . Approachable, reliable and adaptable in social and professional environments with strong leadership and relationship building skills. Outgoing, hands-on professional bringing valuable relationship building and retention skill ensuring optimal quality, and results for a successful event.
Overview
11
11
years of professional experience
12
12
years of post-secondary education
5
5
Certifications
Work History
Events Operations Manager
United Safety Services
08.2021 - Current
- Conduct site/venue inspection with Clients
- Oversee event setup, event build-up and breakdown to ensure event proceeds smoothly and efficiently in accordance with SASREA Act, municipalities by laws
- Manage suppliers and contractors meet all contractual obligations and deadlines
- Serve as primary point of contact for all operational aspects of events, including logistics, transportation, setup, teardown, audiovisual, security, and on-site support.
- Created comprehensive budgets for each event, tracking expenses closely to avoid overspending while still delivering exceptional experiences
- Supervised team of event staff, providing guidance and direction to ensure high levels of performance and customer satisfaction
- Developed detailed project plans, ensuring all aspects of the event were executed smoothly and on time
Events Management
City of Tshwane
07.2019 - 08.2020
- Provide event department admin support with general inquiries, organizing files, reviewing emails and follow-up calls.
- Compile meeting agendas, minutes and weekly reports for proposed/ scheduled events .
- Compile event safety compliance file for internal events.
- Liaise with suppliers and vendors regarding events specifications.
- Assist management with planning and coordinating internal and external events, conferences, markets, media, briefing sessions and festivals
- Served as liaison between executive management and events department
Customer Care Controller
Xtremetec Management and Consultation
08.2014 - 01.2015
- Complete support reports and data entry in relation to customer queries
- Provide customer care services which includes registration and queries to commuters of bus transit.
- Reduced customer complaints by proactively identifying potential issues and implementing solutions
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns
- Achieved timely response times by prioritizing tasks effectively under pressure in a fast-paced environment
- Reviewed customer feedback to identify areas for improvement in service delivery, leading to better outcomes for clients
Events and Banqueting Trainee
Morula Casino and Hotel
07.2013 - 07.2014
- Resolve clients' enquiries regarding site inspection, event venue booking and event setup
- Outsource and prepare vendors, purchase orders and check special requests
- Compile day to day event specification and function sheets
- Coordinate events set up, function arrangements and tear down
- Compile event timeline, programs and post evaluation reports.
Education
SAMTRAC - Occupation Health & Safety
NOSA
Pretoria 07.2020 - 12.2020
Postgraduate Diploma in Tourism Management -
Tshwane University of Technology
Pretoria 02.2019 - 12.2019
Diploma in Culinary Arts -
Chefs Training And Innovation Academy
Pretoria 01.2017 - 12.2017
BTech Tourism Management in Event Management -
Cape Peninsula University of Technology
Cape Town 02.2015 - 11.2015
Diploma in Events Management -
Tshwane University of Technology
Pretoria 02.2010 - 11.2014
National Senior Certificate - Matric
Cornerstone College
Pretoria 01.2005 - 04.2009
Skills
Customer Serviceundefined
Certification
First Aid Skills: Level 3 Course
Key Clients
- Melrose Arch
- Sonic State
- Publicis Commerce
- National Achievers Congress (RSA)
- The REAL Entrepreneur
- Tshukudu Game Lodge
- Open Food Group
- Gauteng Schools ( St Mary's DSG, Montrose Primary School, St John's College & Parktown High School for Girls)
References
- Nabeela Tayob, United Safety Services, Accounts, 081 559 8188
- Mmathakane Seoe, City of Tshwane, Destination Events, (012)358 3875
- Denzel Burgess, City of Tshwane, Event Compliance, (012)358 5937
- Graham Rametse, Lodge Security, Safety Officer, 083 277 6890
Timeline
Events Operations Manager
United Safety Services
08.2021 - Current
SAMTRAC - Occupation Health & Safety
NOSA
07.2020 - 12.2020
Events Management
City of Tshwane
07.2019 - 08.2020
Postgraduate Diploma in Tourism Management -
Tshwane University of Technology
02.2019 - 12.2019
Diploma in Culinary Arts -
Chefs Training And Innovation Academy
01.2017 - 12.2017
BTech Tourism Management in Event Management -
Cape Peninsula University of Technology
02.2015 - 11.2015
Customer Care Controller
Xtremetec Management and Consultation
08.2014 - 01.2015
Events and Banqueting Trainee
Morula Casino and Hotel
07.2013 - 07.2014
Diploma in Events Management -
Tshwane University of Technology
02.2010 - 11.2014
National Senior Certificate - Matric
Cornerstone College
01.2005 - 04.2009
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