Isaiah Shisandhaku Mankhense
Alexandra,South Africa
Summary
Accomplished Certified Professional in Human Resource Management with extensive expertise in leadership excellence and strategic thinking. Demonstrates proficiency in HR policies, training development, and programme oversight, ensuring effective operational training delivery and employee engagement. Adept at stakeholder liaison and change management initiatives, with a proven track record in sales leadership development and recruitment strategies. Committed to enhancing staff development through innovative training methods and compliance knowledge, aiming to drive organisational success through comprehensive performance monitoring and skills gap analysis.
Knowledgeable training leader with proven skills in programme and team management. Successful at evaluating training needs and programme operations to make effective decisions. Conversational in English.
Training and Development Manager talented at facilitating and improving new hire training orientation programmes to increase job skills, team morale and staff retention.
Human Resources Curriculum Coordinator skilled at managing large-scale training projects while simultaneously managing administrative support for corporate training team.
With career focused on training and development, have honed skills in creating, implementing, and managing training programmes. Can deliver innovative learning strategies and drive team performance improvement, utilising unique expertise in curriculum design and adult learning principles. Committed to fostering positive learning environments and improving organisational productivity.
Driven and motivational, bringing strong communication and leadership skills to role. Adept in designing training programmes and fostering team growth. Poised to enhance organisational efficiency and employee development.
Experienced Training Manager skilled in developing comprehensive training programmes that enhance employee performance and engagement. Known for leading teams to improve productivity and morale through innovative learning solutions. Proven success in implementing training initiatives that drive measurable business growth and operational efficiency.
Innovative individual with mastery in delivering impactful and engaging presentations and trainings. Experienced in establishing and managing online training systems. Noted for exceptional interpersonal skills and building lasting professional relationships.
Driven student looking for internship in training and staff development. Eager to work as part of training team supporting management and peers in planning and delivering trainings. Self manages priorities and time to achieve team and personal objectives.
Creative Training Coordinator with extensive knowledge of best practices in creating instructional materials. Knowledgeable in instructional design theory and implementation. Excellent communicator confident in dealing with people.
Training professional champions staff development by facilitating high quality sessions and workshops. Empowers adult learners and responds to changing organisational needs. Evaluates and improves training plans for maximum relevancy and impact.
Inspiring speaker enthusiastic about motivating professionals to pursue ongoing development. Leads sessions and coordinates training activities based on organisational needs. Approachable, encouraging and informative leader adapts to different situations and environments.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work history
OPS & Training manger
BRM solutions
Johannesburg, Gauteng
2022.02 - Current
- Conducting job role analyses to identify key areas for improvement.
- Ensuring compliance with industry standards through rigorous quality control checks on all training materials.
- Monitoring training budgets to ensure cost-effective delivery of services.
- Facilitating leadership development programmes for managerial success.
- Collaborating with department heads to design role-specific trainings, enhancing work efficiency.
- Developing comprehensive training programmes for improved staff performance.
- Aligning training objectives with business goals for streamlined operations.
- Identifying skill gaps among workforce, enabling targeted training interventions.
- Evaluating effectiveness of various training methods, leading to optimising learning experiences.
- Creating training needs assessments to identify skills and knowledge gaps.
- Working with HR to evaluate training requirements and schedule onboarding sessions for new hires.
- Reviewing training materials and curriculum to verify alignment with company standards and industry advancements.
- Planning training schedules, prepared materials and booked necessary rooms and facilities.
- Analysing training requirements at individual, team and organisational level.
Trining manger
BASS Services
Johannesburg, Gauteng
2019.01 - 2022.02
- Developing accurate sales forecasts for improved strategic planning.
- Managing team dynamics by implementing conflict resolution strategies.
- Delegating tasks efficiently to maximise productivity.
- Negotiating vendor contracts to secure favourable terms and conditions.
HR Facilitator
SAKAF Bodyguards & Security
Potchefstroom, North West
2016.09 - 2018.12
- Promoting active learning through dynamic facilitation techniques.
- Incorporating interactive activities into session plans, boosting participation rates.
- Adopting flexible approach in response to unforeseen challenges.
- Facilitating group discussions for effective communication.
- Managing conflict within groups, ensuring smooth operation.
- Fostering inclusive atmosphere with proactive engagement strategies.
- Collaborating closely with co-facilitators for seamless event progression.
- Encouraging constructive feedback, improving team performance.
- Coordinating logistics for successful workshops and events.
- Maintaining orderly environment by establishing clear rules and expectations.
- Delivering concise instructions, optimising task execution efficiency.
- Monitoring group dynamics with keen observation skills.
- Utilising visual aids to enhance training sessions.
- Facilitating group and one-to-one teachings with targeted curriculum programmes.
- Presenting data reports and analysis to enable progress evaluation.
- Used diverse teaching materials and motivational approaches to reduce learning gaps within student instruction.
- Implementing safe use and storage of educational equipment.
- Supporting strategic workforce objective delivery with bespoke learning packages.
- Developing and implemented organisational systems to better manage training documentation and progress reporting.
- Supporting educational planning by writing assignments and sequencing learning programmes.
- Delivering upbeat and interesting presentations to promote customer impulse buying and enhance loyalty.
- Built staff leadership abilities and expertise by delivering forward-thinking training.
- Built positive, productive client relationships for enhanced social support.
- Attending regular training and supervision workshops for improved service user support.
- Maintaining confidential case documentation in line with data protection regulations.
- Providing mental health support to service users, as well as signposting community resources and local charities.
- Responding proactively to changing circumstances for optimised service user care.
- Coordinating with trained and licensed service providers to facilitate life skills workshops for vulnerable adults.
- Monitoring service user progress, escalating concerns for swift resolution.
- Supervising small groups of adults with additional mental health needs in assigned therapy groups.
- Partnering with external support networks to deliver holistic client care.
- Promoted independence and positive wellbeing when working with vulnerable adults and children.
- Developing and championed accessible, practical solutions for recurring problems faced by service users.
- Using assessment findings to action necessary care plan adaptations.
- Consulting with multidisciplinary team of professionals to optimise treatment plans for complex cases.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
- Creating targeted support programmes based on client interviews and assessments.
- Supporting integration of service users back into community life to maximise successful transition rate.
- Liaising with families and caregivers to develop balanced rehabilitation programmes.
- Oversaw multiple social work cases simultaneously, directing assessments, conducting interviews and recommending best courses of action.
- Collaborating with officials to prepare required legal documentation for court proceedings.
- Preparing reports for legal action and provided evidence in court.
HR Recruitment officer
Servest Group
Johannesburg, Gauteng
2006.07 - 2016.06
- Streamlining recruitment practices by implementing innovative sourcing strategies.
- Negotiating salary packages to secure top talent.
- Coordinating job fairs and networking events, expanding candidate reach.
- Ensuring compliance with recruitment laws and regulations.
- Led interview process to ensure fair and effective selection of candidates.
- Collaborating with HR team to optimise recruitment processes.
- Promoting company culture during candidate interactions, improving employer appeal.
- Facilitating training sessions to improve interviewer effectiveness.
- Preparing detailed reports on recruitment activities for senior management review.
- Conducting thorough job analyses for accurate role definition.
- Managing onboarding procedures for smooth employee transitions.
- Establishing solid partnerships with external recruitment agencies when necessary.
- Maintaining up-to-date knowledge of industry trends, contributing to competitive advantage.
- Utilised social media platforms for effective candidate sourcing.
- Liaise with hiring managers to understand specific recruitment needs.
- Implementing diversity hiring practices, promoting inclusive workplace environment.
- Facilitating applicant screenings and background checks in alignment with company-established procedures.
- Liaising with candidates to gather data and schedule interviews.
- Negotiating compensation packages, meeting competitive market rates to support recruitment objectives.
- Crafting offer letters, contracts and new starter paperwork in preparation for hire
- Informing candidates about interview results and made job offers to successful interviewees.
- Requesting and contacted candidate references to help hire right people for jobs.
- Met with managers to discuss vacancies, applicant qualifications and characteristics of high-performing candidates.
- Briefing candidates about responsibilities, salary and job benefits.
- Resourcing and recruited staff internally to promptly fill positions.
- Wrote employee references for staff leaving company positions.
- Setting and conveyed recruitment goals to downstream staff.
- Collaborating with HR professionals and universities to build network and establish professional relationships.
- Informing recruiters and managers regarding changes in regulations and labour legislations.
- Researching various advertising options to place ads and attract candidates.
- Conducting evaluations of recruiting team to gauge performance and progress.
- Monitoring recruiting metrics to determine hours works and paid.
- Interviewing and hired staff fitting job and team requirements.
- Coordinating reference and background checks for compliance with right-to-work guidelines.
- Led staff satisfaction surveys to identify improvement areas and implement strategic solutions.
- Maintaining up-to-date knowledge of HR legislation for continued regulatory compliance.
- Negotiating terms of employment for staff and contractor agreements.
- Developing robust recruitment processes for high-performing operational teams.
- Assessing employee capabilities and development areas to maximise individual potential.
- Coordinating staff performance and productivity assessments.
- Evaluating company performance reports to identify personnel inefficiencies.
- Providing one-to-one coaching sessions to identify relevant training opportunities.
- Analysing team performance and productivity data to identify vocational training requirements.
- Advising on contract and salary obligations to meet business and employee requirements.
- Building positive relationships with recruiters to source external job candidates.
- Establishing personnel policy and processes to meet key business objectives.
- Letting payroll teams in verifying prompt, accurate staff and freelancer payments.
- Enhancing employer branding through strategic marketing initiatives.
- Cultivating relationships with potential candidates, resulting in increasing engagement.
- Implementing diversity hiring practices, promoting an inclusive workplace environment.
- Generating reports to inform senior management on recruitment status and ongoing performance.
- Collaborating with hiring personnel to manage administrative and operational asks related to hiring process.
- Analysing market data to assess recruiting and hiring trends.
- Supporting employee retention, implementing incentives and morale-boosting activities.
- Promoting open positions on social media, engaging with target audience to increase access to top-quality talent.
- Spearheading comprehensive recruiting strategy, resulting in increased talent pool.
- Optimising applicant tracking system to reduce time spent on document review.
- Screening candidates, conducted interviews and selected ideal talent to fill open roles.
- Crafting offer letters, contracts and new starter paperwork in preparation for hire
- Concurring with department managers to forecast future hiring needs and requirements.
- Coaching candidates through interview process to secure top roles.
- Working closely with stakeholders, promoting cohesive approach to recruitment strategies, processes and compliance.
- Engaging in job fairs and career events to increase visibility.
- Providing guidelines and interviewing techniques to hiring managers to streamline process.
- Completing reference and DBS checks on applicants and new employees.
- Advocating direct sourcing practices, developing and implementing attraction strategies for candidates.
- Enhancing workplace equality through tactical recruitment and training development.
- Investigating and documented workplace grievances to eliminate future incidents.
- Building and strengthened successful relationships with external recruiters and agencies.
- Analysing applicant data, identifying key hiring metrics.
Education
Hotel. Hospitality & Tourism Diploma - Hotel & Tourism
Proud Skill Development College
Johannesburg, Gauteng 2003.01 - 2004.05
HR Diploma - HR management
BMT College
Johannesburg, Gauteng 2005.08 - 2008.03
Grade A + NKP Psira - Safety & Security Practices
M.I.G training
Johannesburg, Gauteng 1999.10 - 1999.12
Specialist Security practices NQF Level 4 - Security management / Conducting Risk in Business
SASSETA
Johannesburg, Gauteng 2016.08 - 2017.08
Facilitator, Assessor & Moderation - Facilitation, Assessment & Moderation
Sasseta
Johannesburg, Gauteng 2023.04 - 2024.10
Skills
- Leadership excellence
- Employee engagement techniques
- New hire orientation conducting
- Employee assessment tools
- HR policies understanding
- Exceptional communicator
- Training development
- Stakeholder liaison
- Excellent interpersonal and coaching skills
- Employee engagement
- Staff mentoring
- Performance monitoring
- Conference organisation
- Training methods
- New employee training
- Audience engagement
- Training needs analysis
- Staff development
- Verbal and writing communication
- Programme oversight
- Stakeholder feedback sessions
- Team planning and resource management
- Recruitment strategies
- Team development strategies
- Staff presentations
- Change implementation
- Certified Professional Human Resource Management
- Health and Safety regulations
- Team direction
- Customer service training
- Compliance knowledge
- Skills gap analysis
- Attendance reporting
- Programme coordination
- LMS administration
- Health and safety training
- Employee development
- Performance assessment
- Simulation training
- Training delivery
- Venue booking
- Learning facilitation
Languages
English
Upper intermediate
Xitsonga
Fluent
Timeline
Facilitator, Assessor & Moderation - Facilitation, Assessment & Moderation
Sasseta
2023.04 - 2024.10
OPS & Training manger
BRM solutions
2022.02 - Current
Trining manger
BASS Services
2019.01 - 2022.02
HR Facilitator
SAKAF Bodyguards & Security
2016.09 - 2018.12
Specialist Security practices NQF Level 4 - Security management / Conducting Risk in Business
SASSETA
2016.08 - 2017.08
HR Recruitment officer
Servest Group
2006.07 - 2016.06
HR Diploma - HR management
BMT College
2005.08 - 2008.03
Hotel. Hospitality & Tourism Diploma - Hotel & Tourism
Proud Skill Development College
2003.01 - 2004.05
Grade A + NKP Psira - Safety & Security Practices
M.I.G training
1999.10 - 1999.12