Microsoft package
Isabel Peggy Lekhuleni
730 Mokhatula Street Bela-Bela
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Branch Manager position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Branch Manager
Swazi Fusion
Bela-Bela
08.2018 - Current
- Maintained friendly and professional customer interactions.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Assessed employee performance and developed improvement plans.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Boosted sales and customer loyalty through incentive programs.
- Resolved various issues impacting sales management and business operations.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
- Implemented service improvements to enhance sales cycle.
- Generated financial and operational reports to assist management with business strategy.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Complied with regulatory guidelines and requirements.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Examined customer loan applications for loan approvals and denials.
- Launched new training program to boost employee skills and staff retention rate.
- Consulted customers to boost product sales and services.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Massage Therapist
Forever Resort
Bela-Bela
05.2012 - 06.2018
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained client treatment records and designed long-term care programs for return customers.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records.
- Provided clear, concise instructions to clients to prepare for massage services.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Collaborated with physical therapists and other medical professionals to provide holistic care.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Prepared oils and lotions for massages.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Performed aroma therapies and specialized relaxation techniques.
- Worked with clients to ascertain medical history, potential issues, and areas needing support.
- Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
- Assessed clients to determine appropriate massage techniques to apply.
- Collaborated with other healthcare professionals to develop treatment plans.
Education
Diploma In Management Studies - Business Management
Durban University of Technology
Durban 01.2019 - 12.2021
Matric -
Lekazi Central High
Nelspruit 01.2003 - 12.2008
NQF LEVEL 6 - ETD Practices Skills Programme
Regenesys School of Public Management
Sandton 03.2018 - 02.2019
Skills
Business development expertise
Sales professional
Bank security expert
Human resources knowledge
Relationship building and management
Familiar with account coding
Background in mutual funds, stocks, bonds and investments
Banking
Accounts Receivable
Customer service awareness
Revenue Generation
Business Development
Accounts Payable
Relationship Management
Project Management
Staff Training
Sales expertise
Proficient in MS Office
Marketing
Strong team-builder
Staff Management
Friendly
Verbal/written communication
Employee Development
Goals and performance
Team Player
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Increased monthly revenue 20% through implementation of strategic initiatives.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Software
Timeline
Diploma In Management Studies - Business Management
Durban University of Technology
01.2019 - 12.2021
Branch Manager
Swazi Fusion
08.2018 - Current
NQF LEVEL 6 - ETD Practices Skills Programme
Regenesys School of Public Management
03.2018 - 02.2019
Massage Therapist
Forever Resort
05.2012 - 06.2018
Matric -
Lekazi Central High
01.2003 - 12.2008