Isabella Tsamago

Work History

Accounts Receivables and Fleet Coordinator

Touchsides PTY LTD

05.2019 - 02.2025

Company Overview: Lesaka Technologies
Work with the Operations team to coordinate and manage the two rental models of the Touchsides epos solution, including reconning of monthly outlet status for rental (for example, decommissions)
Improved fleet efficiency by implementing preventive maintenance schedules and coordinating timely repairs.
Manage Kazang eWaIIet Rental recons and file uploads until all existing outlets are converted to Debit Order
Manage Debit Order Rental Mandates, including preparing and processing rental mandates and ensuring compliance with company policies and procedures and terms and conditions
Maintain accurate records in a secure location to ensure easy access
Communicating with Customers on the state of their accounts
Coordinate with the Touchsides Call Centre and Third Parties like Kazang and the Debt-Collection agency on monthly Rental file, recons, invoicing, and debt collection
Provide exceptional customer service, including responding to customer queries, resolving complaints, and addressing customer needs where required
Upload all customers and customer details to Xero Accounting Package
Conduct Monthly accurate invoicing of active customers in conjunction with the list from Operations department (e.g
Should know to exclude decommissions and should double debit outlet owners that have failed to pay)
Upload the debit order list and manage it monthly
Import CSV from the bank and allocate all payments to the relevant invoices
Prepare a list of the outstanding invoice\s not yet paid and liaise with the debit collections office
Manage the rental inbox mailbox
Send out statements when and if requested
Reconcile the rental bank account monthly
Lesaka Technologies
Reason for Leaving: Seeking Career Advancement

Operations Coordinator

The Starter Pack Company

10.2016 - 04.2019

Fleet Maintenance Oversight: Coordinate and schedule maintenance and repairs for vehicles and equipment to minimize downtime and ensure safe and reliable operation
Driver Management: Recruit, train, and supervise drivers, providing guidance on safety protocols, company policies, and regulatory compliance
Monitor driver performance, including adherence to schedules, safe driving practices, and customer service standards
Compliance and Regulatory Oversight: Ensure compliance with transportation regulations, including vehicle inspections, driver licensing, hours of service regulations, and vehicle registration and insurance requirements
Cost Management: Monitor and control operational expenses, including fuel costs, maintenance expenses, and driver wages, to optimize fleet performance and profitability
Customer Service and Communication: Serve as a point of contact for customers, responding to inquiries, resolving issues, and ensuring a high level of customer satisfaction
Communicate with drivers, staff, and management to provide updates on operations and address any concerns or challenges
Reason for Leaving: Seeking Career Advancement

Inventory Controller and CSR

MTN Repair Center

10.2015 - 09.2016

Duties: Customer Service Consultant
Booking in and reporting faulty handsets
Dispatching to workshop
Receipting handsets from workshop
Escalating and following up on repairs
Labeling and stock taking of units
Assisting customers with insurance claims
Assisting at compliance department
Notifying customers on the progress of their device assessment and repairs
Update customers on progress of repairs from start to end
Performing cycle count of customer units and HV Swap stock
Warranty assessments that are approved are shipped to the warehouse with SLA
Customer Units to be received into WIC environment on challenger daily
Stock Take Preparation, process, execution, and accuracy
In-store Query Resolution within SLA
USD assigned to staff needs to be attended to the same day
Systematically and physically process all quarantine devices
Reason for Leaving: Contract Ended

Finance Administrator

Direct Merchandising Group (DMG)

06.2013 - 12.2014

Duties: Finance Administrative tasks
Checking various systems to ensure minimum financial risk to the company
Analyze supplier statement for outstanding invoices/ credit notes
Liaise with suppliers for outstanding invoices/ credit notes
M-charge orders (Airtime orders of up to R5 MILLION)
Conducting audits of Zoners accounts to ensure information captured by ZM's is accurate
Ensure updates of variable costs happen monthly
Monitoring importing and processing of banking
Making payments
Sent remittance advice and payments confirmations to suppliers
Order new petrol cards and e-tags for new employees
Monthly petrol recons & monthly zoner audits
Variable cost capturing & m-charge daily recon
Creating quotes and invoices
Processing of Airtime orders and payment
Receive and process vehicle maintenance claims
Assisting with Zoner recon as and when necessary
Monthly deduction files check and processing
Replacement file Extracting USIM transaction reports monthly
Comparing VTU transactions to Administrators bulk upload files for each Zoner and correcting any discrepancies
Comparing M-Charge orders to payments placed daily
Assist with training of new Administrators/Administrator s refresher training as may be required
Filling and ad hoc duties
Reason for Leaving: Company closed

Administrator Assistant

Direct Merchandising Group (DMG)

01.2011 - 05.2013

Duties: Project Manager Assistant
Attend to all banking queries, reverse all incorrect banking of airtime for our Zoners for 10 regions (2400 National)
Loading new employers to DMG system
Create new access for new employees on to our system
In-charge of all call center training for our Zoner and do assessments as well
In – charge of opening new employment contracts for our new employees, filling and taking out all the terminations contracts to our archives
Assisting the HR with confirmation of employment
In-charge of call center line, assist employees telephonically and doing research on new products and surveys
Assist DMG TL with all administration including filing, typing of docs etc
To ensure smooth running of region
Assist DMG Office Manager as may be required from time to time
Taking minutes in meetings and keeping record
Display a professional attitude and approach to all aspects of the job responsibilities efficiently!
Carry out duties with the utmost professionalism and service
Answer all customer queries to the best of your ability
Always respond to queries & call back in the agreed time
Have detailed knowledge of the companies' policies and procedures
Understand the roles of the MTN staff i.e.: Regional Manager, Customers Representative and/or Senior Lead
Carry out administrative tasks as and when required
Keep all documentation tidy, legible and filed in date order
Reason for Leaving: Promoted within

Receptionist

AMC Personnel, DMG and Henkel Gregory Attorneys

08.2010 - 12.2010

Duties: Front Office Administrator
Ensure the Switchboard is always manned & calls timorously answered
Ensure that all 3 companies' lines are correctly answered and directed to correct people
Meet and greet clients for 3 companies
Assist Office Manager as required with courier stationery deliveries
Assist other head office staff with specific project from time to time
Courier deliveries and dispatching
Working out billing Samsung & Telkom
Faxing, filling, photocopies
Attending deliveries for internal
Boardroom Bookings
Samsung access system reports
In charge of Nashua copier faults, Photocopier stock level and reports to office manager
Weekly checking stationery from all staff requirements
General office admin
Reason for Leaving: Promoted within DMG

Receptionist

Specialist Adjusters and Recognizing Talent

09.2008 - 07.2010

Duties: Front Office Reception and HR Administrator
Responsible for reception and Switchboard with six lines
Answering telephone and recording messages accurately
Faxing & Filing
Making copies
Attending to clients and signing for deliveries and distributing them to the Directors offices
Doing research on our companies' clients
Research, data extraction and analysis when required
Working in conjunction with the secretaries to assist when required
Reason for Leaving: Change of career direction

Summary

Overview

Work History

Accounts Receivables and Fleet Coordinator

Operations Coordinator

Inventory Controller and CSR

Finance Administrator

Administrator Assistant

Receptionist

Receptionist

Education

HAVATECH Business College - Secretary Certificate

Wattersrand Computers & Business College - Receptionist

Talent Stream Training - SAGE Pastel Partner Processing & Bookkeeping

Graduate Certificate - Fleet Management

Certificate -

Skills

Timeline

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