Summary
Overview
Work History
Skills
Software
Certification
Timeline
Generic
Isabel Gatti

Isabel Gatti

Virtual Assistant / Event Producer & Tech Support
Johannesburg,Gauteng

Summary

Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in several different accounting software, Zoom, MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.

I am a Native English speaker based in South Africa, available in the EMEA time zone (SA, UK & Europe) and can make myself available for US time zones when required.

Overview

1
1
year of professional experience
2
2
Certifications
1
1
Language

Work History

Zoom Support / Producer / Moderator

Self Employed
Johannesburg
06.2023 - Current

I virtually assist with meetings webinars and virtual workshops / training sessions end-to-end (via Zoom / Microsoft Teams). My function includes but is not limited to:

• Provide full event support, including setting up Zoom / Teams meetings and webinars for panelists, running show management, tech, dry rehearsals, and day of event co-hosting.

• Assist and manage participants, waiting rooms, admin of attendees, recordings, live transcriptions, breakout rooms, polls, surveys, logistics, launching whiteboards / annotations, chat moderation, and tech support for the event.

• I am present for the entire duration of the sessions, with additional time allotted at the beginning and end of each session to troubleshoot any technical glitches with the facilitator.

• Help troubleshoot technical issues with any participants during a live session.

• Manage and upload important links, surveys, and materials via the Chat window throughout a live session.

• Manage session participants, renaming hosts, spotlighting, pinning, and muting all admissions (fielding questions, “lowering” digitally raised hands, etc.)

• I follow the client's script and agenda provided, and I am very flexible and adaptable.

• I normally do a pre-event prep session/ event run-through / pre-event alignment session.

• If required, I provide attendance reporting / tracking, Zoom reports- registrations, poll results.

Virtual Assistant

Self Employed
Johannesburg
01.2023 - Current
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Organized and detail-oriented with a strong work ethic.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Self-motivated, with a strong sense of personal responsibility.

Skills

Administrative Support & Correspondence Writin

Software

Microsoft Office

Zoom Certified

QuickBooks Certified

Xero, Sage, Zoho & Wave Accounting

Sage & Simple Pay Payroll

Certification

Zoom Certification

Timeline

Zoom Certification

09-2023

Zoom Support / Producer / Moderator

Self Employed
06.2023 - Current

Virtual Assistant

Self Employed
01.2023 - Current

QuickBooks Online

10-2020
Isabel GattiVirtual Assistant / Event Producer & Tech Support