Employee Service Representative with 14 years of human resources experience acts as first point of contact for employee benefit programs, payroll support and HR policy inquires, issues and requests. Leverages advanced computer proficiency to maintain information systems, prepare documentation and process paperwork. Employs strong analytical and critical thinking skills to interpret and compute large volumes of data and deliver outstanding service to internal and external employees.
Hi, I’m
ISAAC TEBOHO TONY Tony
Emplyoee Relations Specialist
Johannesburg
Summary
Overview
15
years of professional experience
1
year of post-secondary education
Work History
Johannesburg City Parks & ZOOJOHANNESBUG
Employee Relations Specialist
02.2009 - Current
Job overview
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Promoted harmonious working climate to boost morale and productivity.
- Developed performance metrics and dashboard interfaces to keep track of internal benchmarking and progress against goals.
- Implemented team feedback to recommend corrective action to senior leadership.
- Interpreted and advised on labor relations policies and previously negotiated agreements.
- Negotiated collective bargaining agreements.
- Oversaw investigations into discrimination, sexual harassment or other workplace claims.
- Assessed impact of union proposals on company or government operations.
- Provided expertise on labor and employment laws to help employers make more effective decisions.
- Manage employee complaints
Education
Educational Programme Centre Johannesburg
High School Diploma
01.1991 - 11.1991
University Overview
- Certificate in Labour Relations Management - Centre for business Management - UNISA
- Certificate - Professional Business Writing Skills - REGENESYS
- Certificate - General Computing Course - WERLUDU Computer Training Centre (PTY) Ltd
- Diploma - Information Technology - TECNICA - Institude for computer Technology
- Certificate - Pascal Course - University of the Witwatersrand JHB - Department of Computer Science
- Higher Certificate in Office Administration - Damelin
- Certificate of attendance - Customer Care Skills - SA POST OFFICE
Skills
Case analysis
undefinedTimeline
Employee Relations Specialist
Johannesburg City Parks & ZOO
02.2009 - Current
Educational Programme Centre
High School Diploma
01.1991 - 11.1991
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