Tebogo Mashegoane
Snr Sales Specialist
Centurion
Summary
Talented Team Leader offering 8+year's background with progressive advancement in Contact centre Team management. Focused on driving employee performance (PIP), achieving team goals and delivering consistent, on-time project completion who is also experience in sales environments. Knowledgeable in KPI analysis, implementation and corrective planning. Engaging and motivational supervisor skilled at training, coaching and developing high-performing employees. Results-driven broker Professional accomplished in bringing in new customers and maximizing revenue. Well-versed in different insurance plans and competitor offerings. Persuasive communicator with personable style. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Commercial Insurance Broker
OUTsurance
Centurion
04.2023 - Current
- Expanded business opportunities by actively participating in industry events and networking functions.
- Provided expert guidance on various commercial insurance products such as general liability, workers'' compensation, property, marine cargo, cyber liability policies among others.
- Managed a diverse portfolio of commercial accounts, ensuring timely renewals and policy adjustments as needed.
- Developed strong relationships with underwriters, resulting in favorable policy terms for clients.
- Elevated the overall reputation of the firm through consistent delivery of top-notch customer service, resulting in increased referrals and repeat business.
- Ensured a smooth transition for new clients by diligently managing their onboarding process from initial contact to policy issuance.
- Collaborated with colleagues to address complex client requirements and deliver comprehensive insurance packages.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of client service delivery.
- Maximized sales opportunities by methodically cross-selling complementary insurance products to existing clients.
- Coordinated with other departments to ensure seamless policy implementation and ongoing account management activities.
New Vehicle Sales Associate
Hatfield Group
03.2021 - 05.2023
- Exceeded sales targets through effective relationship-building with clients and consistent follow-up communication.
- Handled trade-in appraisals professionally accurately evaluating pre-owned vehicles determining fair market values.
- Conducted thorough follow-up communication after-sales, ensuring complete satisfaction addressing additional questions or concerns.
- Contributed to positive dealership culture by fostering teamwork among colleagues and participating in ongoing professional development opportunities.
- Coordinated test drives scheduling appointments matching interested buyers appropriate models their desired specifications.
- Collaborated with finance department to efficiently secure competitive financing options for clients, resulting in higher closing rates.
- Engaged in ongoing market analysis to identify trends within the automotive industry maintain a competitive edge over rival dealerships.
- Assisted in resolving customer complaints alongside management teams promptly effectively address any issues or concerns.
- Continuously expanded product knowledge through training sessions, webinars, and industry research to become a trusted resource for clients.
Sales Manager
Extramarks Education
10.2019 - 04.2023
- Staff Management: Manages a team of 8 Sales Agents Recruitment, Conducts selection interviews Coaching and Development of Staff Setting and Achieving sales Targets Structures KPI's Drives the sales process Motivates staff Performance Management Manages the registers Responsible for all Industrial Relations functions Conducts side-by-side coaching Evaluates calls Mentors staff Compiling MANCOP Reports
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Created compelling presentations that highlighted product features/benefits to potential clients while addressing their pain points directly.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
Sales Supervisor
Innovation Group Distribution
01.2017 - 09.2019
- Staff Management: Manages a team of 15 - 20 Agents Recruitment, Conducts selection interviews Coaching and Development of Staff Setting and Achieving sales Targets Structures KPI's Drives the sales process Motivates staff Performance Management Manages the registers Responsible for all Industrial Relations functions Conducts side-by-side coaching Evaluates calls Mentors staff
- Maintained comprehensive knowledge of industry trends, competitor activity, and emerging technologies to inform strategic decisionmaking.
- Streamlined sales processes through the introduction of efficient systems and tools, optimizing resource allocation.
- Managed budgets effectively while maintaining proper inventory levels throughout the year ensuring optimal profitability without compromising service quality.
- Established rapport with potential clients by conducting targeted outreach initiatives such as cold calling or email campaigns.
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
- Boosted sales by implementing effective training programs for new and existing employees.
Sales Supervisor
First National Bank
02.2012 - 12.2016
- Staff Management a team of 15 - 20 Agents2001
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth
- Established rapport with potential clients by conducting targeted outreach initiatives such as cold calling or email campaigns
- Created innovative sales strategies, leading to improved market share and visibility for the company''s products
- Managed budgets effectively while maintaining proper inventory levels throughout the year ensuring optimal profitability without compromising service quality
Sales Executive/Sales Supervisor
Virgin Active
01.2009 - 09.2012
- Perform sales duties and supervisor duties Key Performance Area Staff Management Managed a team of 5 Consultants Set KPI's Held discussions and conducted side-by-side coaching Scheduled staff Conducted interviews Responsible for Industrial Relations duties Prepared sales figures Prepared reports
Sales Advisor
Old Mutual Group schemes
01.2002 - 08.2010
- Short Term and Long term insurance sales
Education
HIGHER NATIONAL CERTIFICATE -
Albatros
HIGHER NATIONAL CERTIFICATE - undefined
Moonstone
HIGHER NATIONAL CERTIFICATE - undefined
Tremendis Learning cc
HIGH SCHOOL DIPLOMA - undefined
Morris Isaacson High School
Skills
Sales Archiement
Team management
Process improvement
Cold Calling
Customer Service
Excellent communication
Business operations
Structures KPI's Setting and Achieving sales Targets
Drives the sales process
Performance Management
Conducts business coaching Mentors staff
Financial Acumen
Claims Management
Policy analysis
Underwriting knowledge
Client Prospecting
Asset Protection
Accomplishments
- Achieved top Sales of R2.9 Million Revenue at Hatfield with a certificate recognition
- Achieved 80% conversion at OUTsurance and top new Broker
- Achieved low cancellation % through effectively building relations with clients.
Timeline
Commercial Insurance Broker
OUTsurance
04.2023 - Current
New Vehicle Sales Associate
Hatfield Group
03.2021 - 05.2023
Sales Manager
Extramarks Education
10.2019 - 04.2023
Sales Supervisor
Innovation Group Distribution
01.2017 - 09.2019
Sales Supervisor
First National Bank
02.2012 - 12.2016
Sales Executive/Sales Supervisor
Virgin Active
01.2009 - 09.2012
Sales Advisor
Old Mutual Group schemes
01.2002 - 08.2010
HIGHER NATIONAL CERTIFICATE -
Albatros
HIGHER NATIONAL CERTIFICATE - undefined
Moonstone
HIGHER NATIONAL CERTIFICATE - undefined
Tremendis Learning cc
HIGH SCHOOL DIPLOMA - undefined
Morris Isaacson High School
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