Isaac Segomotso Mogwera
Recoveries And Liabilities Team Manager
Pretoria
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 18 years of extensive leadership experience in financial and banking industry. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
18
18
years of professional experience
2005
2005
years of post-secondary education
Work History
Team Manager Outsourcing Recoveries and Special Projects
Clarendon Transport Underwriting managers (CTU)
Johannesburg
02.2023 - Current
- Supervise, direct and guide Recoveries or Liability Staff in conjunction with Head of department.
- Assist with reporting on recoveries & liabilities and processes.
- Ensure satisfactory communication with broker/client throughout the recovery and liability process
- Ensure that all relevant Quality assurance audits are done on a weekly basis as to align with the departmental processes and SOP’s
- Update stats and system at real time
- Handle all recoveries or liability related escalations and report to relevant parties involved.
- Continually reviewing and measuring team activities against targets, standards, and service levels and managing effectively
- Recruiting staff members
- Managing a team of recovery advisors and manage our outsourcing portfolio with relevant brokers and attorneys.
- Manage our front office, they are responsible for tracing correct insurance details, doing full trace and vehicle registration traces, the team is also responsible for converting monthly AOD’s.
- Manage service provider fees and payments.
- Statistical reporting: Sending of weekly, monthly reports to the head of department.
- Coaching and mentoring: coaching of staff members on a weekly /monthly basis based on quality audits short comings.
- Broker Liaison: Responsible for updating our brokers on progress of the legal claims, liaise with respective clients whenever they need update, report writing for the broker manager monthly.
Property Practitioner
Plus Group Properties
04.2021 - Current
- Selling and renting out of residential, development, commercial properties within the laws and boundaries of PPRA within South Africa.
- Currently register with PPRA until December 2025
Liabilities Team Manager Uninsured and Insured
OUTsurance
03.2018 - 07.2022
- Recruiting staff members, to manage a team of Liability advisors, coach advisors to increase performance across all KPI’s, target setting, manage and reduce complaints from both clients, industry and uninsured other parties.
- Report monthly to the department manager regarding performance of the team, complaints received, saved and finalized ratios for the month.
- Detailed reporting on complaints and analyses of root causes to such complaints – Monthly report to the head of department.
- Formulate scripts for liability advisors that will assist in improving service and CSI scores.
- Ad hoc: Acting manager in the liabilities skillset, responsibilities were to manage and coach team managers and advisors to improve performance, target setting and ensuring we drive performance to reach these set targets, report performance to the general manager, specifically report on CSI, Paid to claim ratio and Fin rate of the department.
- Manager: Thelma Mnguni
- 0637637777
Recoveries Team Manager Insured and Uninsured
OUTsurance
09.2012 - 02.2018
- Recruiting staff members, to manage a team of recovery advisors, manage performance of recovery advisors, coach advisors in bridging the gap of skills needed, perform monthly audits on the work done by advisors, and guard against service complaints.
- To write a report to the department manager reporting on department KPA’s, staffing and highlight areas of concern and future plans for the team.
- Manager: Riaan Basson
- 0826080625
Recoveries Advisor
OUTsurance Legal Recoveries
03.2011 - 10.2012
- To recover our client’s excess and our damages from the uninsured other parties or insurance companies
- To effectively manage my claim portfolio to avoid prescription and guard against counter claims and to service our clients.
- Manager: Nompu Maqubela
Team Leader Collections
Absa Credit Card Collections
03.2009 - 02.2011
- To manage and oversee a group of collectors, ensuring daily and monthly targets are met, to ensure all compliance reports are compiled on a monthly basis.
- Manager: Mr Sheldon Wood
- 012 3173620
Complaints Specialist
Absa Complaints Department
02.2008 - 03.2009
- To ensure all credit card queries and complaints are resolved within the agreed SLA’s
Collections Agent
Absa Collections Agent: Legal Recoveries
02.2007 - 03.2009
- To ensure collections on outstanding debts on all legal accounts worked.
- Manager: Raylene Damons
- 0849990811
Education
National Diploma - Marketing
Tshwane University of Technology
Pretoria06.2004
Skills
- Time Management
- People skills
- Organizational skills
- Report Writing
Skills Acquired
- Time Management
- People skills
- Organizational skills
- Report Writing
- Leadership skills
- Complaints handling
- Negotiation Skills
Personal Information
- Date of Birth: 11/17/81
- Gender: Male
- Nationality: South African
Coursework
Foundation of Management, GIBS (University of Pretoria), 2017, Personal Effectiveness, Leading high performance teams, Principles of management and leadership, Business Acumen, Understanding the business environment, Awesome Service
Timeline
Team Manager Outsourcing Recoveries and Special Projects
Clarendon Transport Underwriting managers (CTU)
02.2023 - Current
Property Practitioner
Plus Group Properties
04.2021 - Current
Liabilities Team Manager Uninsured and Insured
OUTsurance
03.2018 - 07.2022
Recoveries Team Manager Insured and Uninsured
OUTsurance
09.2012 - 02.2018
Recoveries Advisor
OUTsurance Legal Recoveries
03.2011 - 10.2012
Team Leader Collections
Absa Credit Card Collections
03.2009 - 02.2011
Complaints Specialist
Absa Complaints Department
02.2008 - 03.2009
Collections Agent
Absa Collections Agent: Legal Recoveries
02.2007 - 03.2009
National Diploma - Marketing
Tshwane University of Technology
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