Summary
Overview
Work History
Education
Skills
Skills Acquired
Personal Information
Coursework
Timeline
Generic

Isaac Segomotso Mogwera

Recoveries And Liabilities Team Manager
Pretoria

Summary

Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 18 years of extensive leadership experience in financial and banking industry. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.

Overview

18
18
years of professional experience
2005
2005
years of post-secondary education

Work History

Team Manager Outsourcing Recoveries and Special Projects

Clarendon Transport Underwriting managers (CTU)
Johannesburg
02.2023 - Current
  • Supervise, direct and guide Recoveries or Liability Staff in conjunction with Head of department.
  • Assist with reporting on recoveries & liabilities and processes.
  • Ensure satisfactory communication with broker/client throughout the recovery and liability process
  • Ensure that all relevant Quality assurance audits are done on a weekly basis as to align with the departmental processes and SOP’s
  • Update stats and system at real time
  • Handle all recoveries or liability related escalations and report to relevant parties involved.
  • Continually reviewing and measuring team activities against targets, standards, and service levels and managing effectively
  • Recruiting staff members
  • Managing a team of recovery advisors and manage our outsourcing portfolio with relevant brokers and attorneys.
  • Manage our front office, they are responsible for tracing correct insurance details, doing full trace and vehicle registration traces, the team is also responsible for converting monthly AOD’s.
  • Manage service provider fees and payments.
  • Statistical reporting: Sending of weekly, monthly reports to the head of department.
  • Coaching and mentoring: coaching of staff members on a weekly /monthly basis based on quality audits short comings.
  • Broker Liaison: Responsible for updating our brokers on progress of the legal claims, liaise with respective clients whenever they need update, report writing for the broker manager monthly.

Property Practitioner

Plus Group Properties
04.2021 - Current
  • Selling and renting out of residential, development, commercial properties within the laws and boundaries of PPRA within South Africa.
  • Currently register with PPRA until December 2025

Liabilities Team Manager Uninsured and Insured

OUTsurance
03.2018 - 07.2022
  • Recruiting staff members, to manage a team of Liability advisors, coach advisors to increase performance across all KPI’s, target setting, manage and reduce complaints from both clients, industry and uninsured other parties.
  • Report monthly to the department manager regarding performance of the team, complaints received, saved and finalized ratios for the month.
  • Detailed reporting on complaints and analyses of root causes to such complaints – Monthly report to the head of department.
  • Formulate scripts for liability advisors that will assist in improving service and CSI scores.
  • Ad hoc: Acting manager in the liabilities skillset, responsibilities were to manage and coach team managers and advisors to improve performance, target setting and ensuring we drive performance to reach these set targets, report performance to the general manager, specifically report on CSI, Paid to claim ratio and Fin rate of the department.
  • Manager: Thelma Mnguni
  • 0637637777

Recoveries Team Manager Insured and Uninsured

OUTsurance
09.2012 - 02.2018
  • Recruiting staff members, to manage a team of recovery advisors, manage performance of recovery advisors, coach advisors in bridging the gap of skills needed, perform monthly audits on the work done by advisors, and guard against service complaints.
  • To write a report to the department manager reporting on department KPA’s, staffing and highlight areas of concern and future plans for the team.
  • Manager: Riaan Basson
  • 0826080625

Recoveries Advisor

OUTsurance Legal Recoveries
03.2011 - 10.2012
  • To recover our client’s excess and our damages from the uninsured other parties or insurance companies
  • To effectively manage my claim portfolio to avoid prescription and guard against counter claims and to service our clients.
  • Manager: Nompu Maqubela

Team Leader Collections

Absa Credit Card Collections
03.2009 - 02.2011
  • To manage and oversee a group of collectors, ensuring daily and monthly targets are met, to ensure all compliance reports are compiled on a monthly basis.
  • Manager: Mr Sheldon Wood
  • 012 3173620

Complaints Specialist

Absa Complaints Department
02.2008 - 03.2009
  • To ensure all credit card queries and complaints are resolved within the agreed SLA’s

Collections Agent

Absa Collections Agent: Legal Recoveries
02.2007 - 03.2009
  • To ensure collections on outstanding debts on all legal accounts worked.
  • Manager: Raylene Damons
  • 0849990811

Education

National Diploma - Marketing

Tshwane University of Technology
Pretoria
06.2004

Skills

  • Time Management
  • People skills
  • Organizational skills
  • Report Writing

Skills Acquired

  • Time Management
  • People skills
  • Organizational skills
  • Report Writing
  • Leadership skills
  • Complaints handling
  • Negotiation Skills

Personal Information

  • Date of Birth: 11/17/81
  • Gender: Male
  • Nationality: South African

Coursework

Foundation of Management, GIBS (University of Pretoria), 2017, Personal Effectiveness, Leading high performance teams, Principles of management and leadership, Business Acumen, Understanding the business environment, Awesome Service

Timeline

Team Manager Outsourcing Recoveries and Special Projects

Clarendon Transport Underwriting managers (CTU)
02.2023 - Current

Property Practitioner

Plus Group Properties
04.2021 - Current

Liabilities Team Manager Uninsured and Insured

OUTsurance
03.2018 - 07.2022

Recoveries Team Manager Insured and Uninsured

OUTsurance
09.2012 - 02.2018

Recoveries Advisor

OUTsurance Legal Recoveries
03.2011 - 10.2012

Team Leader Collections

Absa Credit Card Collections
03.2009 - 02.2011

Complaints Specialist

Absa Complaints Department
02.2008 - 03.2009

Collections Agent

Absa Collections Agent: Legal Recoveries
02.2007 - 03.2009

National Diploma - Marketing

Tshwane University of Technology

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Isaac Segomotso MogweraRecoveries And Liabilities Team Manager