Isaac Mehlape
Functional Analyst
Johannesburg
Summary
I am a young and vibrant individual with a dynamic and agile approach to life. My strong work ethic drives me to tackle challenges head on and adapt swiftly. An accurate analogy to describe me is a generative multimodal model with a million parameters - I bring a unique blend of skills and perspective, ensuring efficient and innovative solutions in all my endeavors.
Overview
4
4
years of professional experience
Work History
Business Analyst
Jendamark Automation (Odin Software Division)
11.2022 - Current
- I bridge the gap between business needs and technology solutions within the organization
- I am responsible for analyzing and understanding business processes, gathering requirements from stakeholders, and proposing data-driven solutions
- Key Skills acquired and utilized: Comprehensive requirement documentation: process flow diagrams, user stories and use cases
- Performed gap analysis to identify areas of improvement.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Evaluation of business requirement specifications: development of detailed technical design documents
- Collaboration with developers and Coordination with testing teams
- Stakeholders Engagements
- Agile methodology
- Process improvement: identification of inefficiencies, bottlenecks and gaps in existing business processes.
Junior Business Analyst
Jendamark Automation (Odin Software Division)
11.2021 - 10.2022
- Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Increased collaboration between departments by developing cross-functional data sharing procedures, resulting in more informed decision making.
- Enhanced stakeholder communication by creating easy-to-understand visualizations of complex data sets.
- Developed forecasting models, enabling proactive planning for potential challenges or opportunities within the industry.
- Designed custom dashboards for tracking key metrics across various departments, increasing transparency in performance evaluation efforts.
Customer Success Analyst
Kaizen Unlimited
Johannesburg
09.2020 - 09.2021
- Provide expert advice and operational support to Users | Troubleshoot, resolve technical issues, provide recommendations for effective solutions
- Set up, manage, and distribute content to enhance user experience
- Relay to product developers and engineers on how to improve the ecosystem for the betterment of the clients.
- Improved customer satisfaction by addressing concerns and providing timely solutions.
- Worked closely with sales teams to ensure seamless handoff of new accounts during onboarding process.
- Identified opportunities for upselling or cross-selling by understanding customers'' needs and presenting relevant solutions successfully.
- Developed comprehensive knowledge of product offerings, enabling prompt assistance for clients'' inquiries.
Education
Associate of Arts - Politics, Philosophy And Economics
University of Johannesburg
Johannesburg 04.2001 -
Skills
Agile Methodology
Stakeholder Management and Engagement
Functional and Technical Design
Functional Testing
Conducting Research and Business Workshops
Exceptional Leadership Skills
Ability to foster healthy and innovative culture
Coordination of meetings and Agile ceremonies
Excellent Communication and Presentation Skills
Operational Reporting
Achievementshighlights
In my current position as Business Analyst my latest highlight was being chosen to lead a Virtual Reality project, where I bridged the gap between the developers, stakeholders and the customer. Our team was tasked with developing a training simulation for a client who was looking to gamify their operators process of building a finished product on an assembly line. We had to understand each and every process that is involved to make the simulation as close to reality as possibly also making sure that the training feels real by ensuring the simulation looked identical to the clients manufacturing plant and adding voice instructions, virtual instructions and quizzes to the simulations to ensure the effectiveness of the training. This entire process was visible to the managers on the Learning Management Platform.
Educationexperience
University of Johannesburg, Bachelor of Arts in Politics, Philosophy and Economics, 01/2019, 2021, Record time | Dean's List
Timeline
Business Analyst
Jendamark Automation (Odin Software Division)
11.2022 - Current
Junior Business Analyst
Jendamark Automation (Odin Software Division)
11.2021 - 10.2022
Customer Success Analyst
Kaizen Unlimited
09.2020 - 09.2021
Associate of Arts - Politics, Philosophy And Economics
University of Johannesburg
04.2001 -
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