Isaac Adu

• Exemplary adherence to procedures:

Sustained 99.5% accuracy rate in adhering to procedures for processing MT202 instructions from VOSTRO clients, ensuring compliance with organizational standards.

• Timely execution of MT202 and RTGS transactions:

Streamlined processing of Ghana Interbank Settlement (RTGS) and VOSTRO transactions within cut-off limits, leading to 15% decrease in transaction processing time.

• Stringent Compliance Enforcement:

Secured 100% adherence to process flow and prescribed procedures throughout transaction processing, strengthening organization’s regulatory compliance and minimizing error potential.

• Risk management:

Administered detailed search procedure on VOSTRO desk, realizing 99% decrease in missed payments through confirmation of MT202 instructions from multiple platforms (FINACLE, HSMI, DSX, INTIX).

• Effective Query Resolution:

Explored and rectified 95% of queries rapidly, supporting internal customer satisfaction and advancing external customer service effectiveness.

• Timely Report Preparation:

Championed preparation of exception report for CAG salaries, guaranteeing accuracy and prompt distribution to respective branches with 98% on-time delivery rate

• Efficient Salary Schedule Processing:

Achieved a 15% decrease in processing time through procedural enhancements.
Managed intricate payroll data for varied government and private entities.
Streamlined salary schedule processing with proven expertise.

• Accuracy Assurance Through Audits:

Delivered precise financial records with a 99.5% accuracy rate through comprehensive audits of salary schedules including CAG, GH Police, Army, EPA, and GRA.
Rectified discrepancies swiftly to uphold record integrity.
Implemented rigorous auditing standards to enhance overall accuracy of financial data..

• Optimized Salary Schedule Preparation:

Refined method for preparing salary schedules, contributing to 20% drop in processing errors and supporting timely salary disbursements.

• Projects:

Executed user acceptance testing for SALPIT implementation.
Realized 90% decrease in processing duration post-SALPIT deployment.
Secured 99% accuracy rate for CAG/GH POLICE/GRA salary file processing..

• Optimized OTT/ITT capturing procedures:

Established and executed comprehensive OTT/ITT capturing process, achieving 15% decrease in errors.

Implemented criteria checkpoints resulting in 20% increase in accuracy of identifying and resolving discrepancies on OTT forms

• Efficient Payment Transaction Processing:

Followed established procedures for Inward Telegraphic Transfers and Outward Telegraphic Transfers transactions, resulting in 25% reduction in processing time.

Achieved 99.5% transaction processing accuracy, reinforcing a seamless and error-free payment system

• Operational Support for IBC and Payments:

Delivered essential support services to line manager, enhancing operational efficiency of IBC and Payments.

Worked with cross-functional teams to optimize workflows, leading to a 15% improvement in operational efficiency.

• Service Excellence:

Continuously rendered high-quality service to internal and external clients, sustaining client satisfaction rate of 95%.

• Effective Query Resolution:

Evaluated and solved queries effectively, cutting query resolution time by 25%.

Instituted proactive framework for query resolution, circumventing potential complications and enriching overall customer experience.