Irwin Phukuile
C-Suite Executive Director
Cape Town
Summary
Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Versatile Executive Director focused on promoting mission and increasing effectiveness of key programs. Passionate about managing and overseeing implementation of company's daily operations. Quick and firm decision-maker possessing first-rate communication and organizational skills. Recognized for successfully collaborating with management to develop work plans, financials and strategies.
Overview
22
22
years of professional experience
2007
2007
years of post-secondary education
3
3
Certifications
Work History
Executive Director
One Stop Solar (Pty) LTD
07.2019 - Current
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Developed strategic partnerships with key stakeholders to expand the organization''s reach and influence.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Optimized operational workflows, reducing overhead costs and maximizing resource allocation.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Analyzed industry trends and tracked competitor activities to inform decision making.
Director
IoT World
02.2017 - Current
- Establish Vodacom and MTN Partnerships
- Growing business through new line activations and porting
- Escalation management
- Growing base through new line activations and porting
- Customer Retention
- Client query resolutions
- Troubleshooting
- Sales Panasonic PBX & Copiers
- Account management
- All District Management tasks
- Business Development
- District Sales Manager (62 Staff)
- Mentor and Motivation of sales team
- Operational Management & Implementation
- Project Management
- Performance Improvement
- Processing Recruitment & Selection
- HR & IR
- Employee exiting
- Personal business interests
- Project Management
- Source new business
- Setup networks
- Design websites
- Basic bookkeeping
- Selling Kirby Vacuum cleaner
- Cold Calling, setup demonstrations and canvassing
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Cultivated high-performance executive team, selecting and mentoring candidates for key leadership roles.
- Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
- Expanded into new markets, conducting thorough market analysis and establishing key local partnerships.
- Boosted operational efficiency by optimizing supply chain processes.
- Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
- Strengthened financial health with rigorous cost control measures and revenue enhancement strategies.
- Drove significant market share growth with launch of innovative product lines.
Executive Director
Macrocomm
08.2018 - 06.2022
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Developed strategic partnerships with key stakeholders to expand the organization''s reach and influence.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Championed diversity, equity, and inclusion efforts within the organization to create a more inclusive work environment.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Optimized operational workflows, reducing overhead costs and maximizing resource allocation.
- Led successful fundraising campaigns, securing critical resources for program development and expansion.
- Strengthened internal communication channels to facilitate cross-functional collaboration and decisionmaking.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Created promotional materials and provided insightful information to social media, websites and print media to educate public.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Increased organizational efficiency by streamlining processes and implementing new systems.
- Implemented innovative marketing strategies to raise brand awareness and drive revenue growth.
- Presented regularly at conferences or industry events showcasing the accomplishments of the organization.
- Collaborated with external organizations including non-profits, businesses and government agencies to create mutually beneficial partnerships.
- Advocated for organization and company mission to raise awareness and support.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Spearheaded new program initiatives to address unmet community needs and advance the organization''s mission.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
- Advocated for policy changes at both local and national levels to further support the organization''s goals and objectives.
- Led organization through significant transition period, maintaining stability and focus on strategic goals.
- Evaluated program outcomes using data-driven metrics, identifying areas for improvement and implementing targeted interventions.
- Achieved notable increases in public awareness through innovative social media strategies.
- Negotiated beneficial agreements with service providers, enhancing operational efficiency and reducing expenses.
- Advanced organization's mission with launch of impactful community service programs.
- Expanded organization's outreach, executing strategic partnerships with local and international NGOs.
- Maximized donor satisfaction and retention through personalized acknowledgment and engagement strategies.
- Strengthened governance structures, establishing clear policies and procedures for board management and operations.
- Facilitated successful accreditation processes, ensuring compliance with industry standards and regulations.
- Negotiated with vendors to secure cost-effective deals for office supplies and equipment, managing budget effectively.
- Implemented cutting-edge technologies to enhance data management and reporting capabilities.
- Streamlined operations and reduced costs with implementation of efficient financial management systems.
- Improved stakeholder relationships and trust by maintaining transparent communication channels.
- Boosted team productivity and morale by developing comprehensive employee training and development program.
- Drove significant growth in volunteer engagement by implementing targeted recruitment campaigns.
- Elevated event attendance and fundraising outcomes by organizing high-profile charity events.
- Spearheaded development and launch of user-friendly organizational website, increasing online engagement.
- Enhanced organizational visibility and reputation by spearheading comprehensive rebranding initiatives.
- Secured substantial funding for new projects by cultivating relationships with key donors and stakeholders.
- Optimized resource allocation, conducting thorough needs assessments and prioritizing project funding.
- Fostered culture of continuous improvement, introducing regular feedback mechanisms for staff and volunteers.
- Managed financial, operational and human resources to optimize business performance.
- Oversaw business-wide changes to modernize procedures and organization.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Devised and presented business plans and forecasts to board of directors.
- Represented organization at industry conferences and events.
- Cultivated company-wide culture of innovation and collaboration.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Initiated strategy to drive company growth and increase market share and profitability.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Directed technological improvements, reducing waste and business bottlenecks.
- Formulated and executed strategic initiatives to improve product offerings.
- Oversaw divisional marketing, advertising and new product development.
- Monitored key business risks and established risk management procedures.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Created succession plans to provide continuity of operations during leadership transitions.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Regional Sales Manager
Vodacom Business
10.2012 - 09.2014
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Managed team of 11 regional sales representatives and consistently achieved high sales targets.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Finalized sales contracts with high-value customers.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Executed successful promotional events and trade shows.
- Analyzed competitor offerings to devise targeted sales pitches, effectively differentiating our products from competitors in the marketplace.
- Established clear performance metrics for monitoring individual team member progress, fostering accountability towards achieving shared goals as a cohesive unit.
- Mentored new hires on best practices for building rapport with clients, ultimately contributing to a higher retention rate of customers within the territory.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Enhanced overall customer experience by conducting regular account reviews, ensuring alignment with client objectives and company offerings.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Managed accounts to retain existing relationships and grow share of business.
Account Manager
Vodacom Business
10.2011 - 09.2013
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Developed customized account plans for clients to help them achieve their business goals.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Streamlined account management processes, reducing response times and improving client service quality.
- Implemented CRM system to track client interactions and feedback, leading to more personalized service.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Built relationships with customers and community to promote long term business growth.
Salesperson
Ri-Star Panasonic
06.2011 - 09.2011
- Developed relationships with clients for increased loyalty and repeat business.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Sales Manager
Aptus Integrated Solutions
11.2008 - 03.2011
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Chief Marketing Officer
Deal Hunters
01.2008 - 11.2008
- Developed and recommended product positioning, packaging and pricing strategy to produce highest possible long-term market share.
- Optimized website conversion rates by executing user experience improvements and search engine optimization tactics.
- Conducted and evaluated market research to adjust marketing strategy to meet changing market and competitive conditions.
- Collaborated with executive leadership to develop long-term business goals aligned with overarching company objectives.
- Analyzed ratings and features of competitors to evaluate effectiveness of marketing strategies.
- Directed corporate rebranding efforts to align with company vision and mission statement.
Salesperson
Networth Trading
05.2007 - 10.2007
- Increased average transaction value by upselling additional products or services based on individual customer needs assessments.
- Delivered positive experiences for potential customers with friendly demeanor even when faced with rejection or negative feedback.
- Promoted brand awareness to potential customers through professional representation of company values, mission, and products.
- Collaborated with team members to share best practices, market insights, and product updates for collective success in reaching sales goals.
- Enhanced sales performance by implementing effective door-to-door selling techniques and strategies.
Marketing Manager
Living Gardens wholesale Nursery
06.2006 - 04.2007
- Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Optimized website content for improved search engine rankings and increased web traffic.
Promotions Specialist
GMCW
10.2004 - 11.2005
- Provided exceptional customer service during promotional events, addressing inquiries, and resolving issues promptly.
- Collected and managed all generated leads from promoters assigned to team on daily basis.
- Built professional network to establish and maintain relationships with community contacts, providers and others who may refer potential leads.
- Greeted customers warmly and pleasantly answered inquiries.
- Maintained knowledge of current promotions and product features.
- Educated customers on product features and answered questions regarding product use.
Manager in Training
Faerie Glen Motors
11.2002 - 12.2003
- Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.
- Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
- Reduced employee turnover rates with comprehensive onboarding programs and ongoing professional development opportunities.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Certificate Course - Small Business Development
University of The Witwatersrand
Johannesburg, South Africa06-2006
NCC Certificate - Information And Communication Technology
Tswhane University Technology
Pretoria, South Africa12-2003
CIMA - Accounting
IBTC
Cape Town, South Africa 04.2001 -
Skills
Staff management
Budgeting and financial management
Project management
Strategic planning
Certification
01/01/05, University of the Witwatersrand, Certificate Course: Small Business Development
Attributes
- Dynamic and Motivated
- Good planning, organizing and communication skills
- Attention to detail
- Flexible and adaptable
- Teamwork ability
- Creative thinking and innovation
Timeline
Executive Director
One Stop Solar (Pty) LTD
07.2019 - Current
Executive Director
Macrocomm
08.2018 - 06.2022
Director
IoT World
02.2017 - Current
Regional Sales Manager
Vodacom Business
10.2012 - 09.2014
Account Manager
Vodacom Business
10.2011 - 09.2013
Salesperson
Ri-Star Panasonic
06.2011 - 09.2011
Sales Manager
Aptus Integrated Solutions
11.2008 - 03.2011
Chief Marketing Officer
Deal Hunters
01.2008 - 11.2008
Salesperson
Networth Trading
05.2007 - 10.2007
Marketing Manager
Living Gardens wholesale Nursery
06.2006 - 04.2007
Promotions Specialist
GMCW
10.2004 - 11.2005
Manager in Training
Faerie Glen Motors
11.2002 - 12.2003
CIMA - Accounting
IBTC
04.2001 -
Certificate Course - Small Business Development
University of The Witwatersrand
NCC Certificate - Information And Communication Technology
Tswhane University Technology
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