Irvin Joel Mthimunye
83 Khensani Crescent, Lotus Gardens, Pretoria
Summary
Proven professional with a track record of enhancing customer experiences as an Uber Driver and streamlining client communication at Fourie and Truter Incorporated Attorneys. Excels in effective communication and problem-solving, achieving high customer ratings and improving client financial situations. Demonstrates dependability and a commitment to safety and teamwork, ensuring top-notch service delivery.
Overview
3
3
years of professional experience
Work History
Uber Driver
Self Employed
Pretoria
11.2023 - Current
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Improved earnings through strategic scheduling during peak demand times.
- Adhered to all safety regulations and traffic laws while driving.
Legal Financial Debt Consultant
Fourie and Truter Incorporated Attorneys
Pretoria
07.2023 - 10.2023
- Streamlined client communication processes for increased efficiency in case management.
- Promoted a positive work environment among colleagues by sharing knowledge, resources, and expertise when needed for collective success as a team.
- Improved clients'' financial situations through comprehensive debt analysis and customized action plans.
- Participated in ongoing professional development opportunities, refining skills and acquiring new knowledge to better serve clients in an ever-changing industry landscape.
Peer Educator
University of Mpumalanga, Siyabuswa Campus Clinic
Siyabuswa
02.2022 - 11.2022
- Improved overall campus wellbeing by coordinating events that promoted health awareness and self-care strategies.
- Established a safe and inclusive environment for open dialogue on sensitive issues, fostering mutual understanding and respect among students.
- Boosted student engagement by creating relatable and relevant discussion topics for peer education sessions.
- Assisted in the recruitment, selection, and training of new Peer Educators, ensuring they were well-equipped to fulfill their roles successfully.
Education
Law
University of South Africa
Pretoria Northwood Independent High School
Pretoria Skills
Safe driver training
Dependable and reliable
Route logs
Commercial driving
Effective communication skills
Self-Motivated
Active Listening
Good Telephone Etiquette
Teamwork and Collaboration
Problem-Solving
Languages
English
Advanced (C1)
IsiZulu
Advanced (C1)
IsiNdebele
Advanced (C1)
Sepedi
Upper intermediate (B2)
Timeline
Uber Driver
Self Employed
11.2023 - Current
Legal Financial Debt Consultant
Fourie and Truter Incorporated Attorneys
07.2023 - 10.2023
Peer Educator
University of Mpumalanga, Siyabuswa Campus Clinic
02.2022 - 11.2022
Law
University of South Africa
Northwood Independent High School