Bomm (Boxer Superstores)
Irshaad Gannie
Pietermaritzburg
Summary
I consider myself an extremely hard working and diligent individual. My character traits include being driven, motivated to succeed and dedicated to performing every task undertaken to the best of my ability. I always take the initiative, reliant, able to work well under pressure and adapt easily to any given situation. I am open-minded, flexible and have great organisation and communication skills.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Merchandiser
Save Cash & Carry (Save Hyper)
- Merchandiser (Part time & during school holidays)
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Maximized floor space utilization with strategic product arrangement, catering to customer preferences and shopping behaviors.
Storeman
ARB Electrical Wholesalers
01.2013 - 12.2013
- Picked, packed and staged products based on daily orders.
- Met specifics of customer orders in a timely manner.
- Kept products separated and organized.
- Maintained a clean, sanitary and safe work area.
- Greeted customers with a friendly and helpful attitude
- Provided feedback to all questions regarding inventory and promotions.
- Embraced teamwork and shared ideas/methods to improve performance.
Assistant Electrician
SBS Electrical
01.2014 - 12.2014
- Assisted with electrical work by running conduit and pulling wire.
- Measured, cut and bent wire with electrical tools.
- Assisted electrician in basic tasks such as handling tools and completing maintenance work orders.
- Connected wires to circuit breakers and other electrical components.
- Gathered parts, supplies, and tools in preparation for each workday or new job.
- Performed basic and semi-skilled electrical work under direction of electrician.
- Cleaned and organized job sites before and after jobs to maintain safety and efficiency of work environment.
- Repaired and maintained wall- and ceiling-mounted light fixtures.
- Helped complete system installations, digging trenches, and breaking up concrete.
Transport Coordinator
Boxer Superstores
02.2016 - 11.2017
- Able to work in a fast paced environment with limited supervision.
- Balanced customer demands against team capabilities and available resources to meet performance objectives.
- Worked with service providers to resolve issues and correct delays.
- Ensured timely delivery of goods by closely monitoring shipment progress and addressing potential delays.
- Process and coordinate transportation requests from all branches based on urgency and importance.
- Data entry and effective planning.
- Extracted vital information on a daily, weekly and monthly basis to compile reports for management.
- Enhanced customer satisfaction by resolving transportation issues promptly and maintaining open communication lines.
Customer Service Officer
Boxer Superstores
12.2017 - 04.2018
- Provided quality service to 150+ stores.
- Maintained good communication with all stores, buying department and all warehouse personnel.
- Trained new personnel regarding company operations, policies and services.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Inventory Supervisor
Boxer Superstores
05.2018 - 09.2018
- Maintained inventory by conducting cycle counts daily.
- Supervised a team of auditors, replenishers, reach truck drivers and cycle counters.
- Supervised an additional two warehouse workers and worked with team leaders to enhance productivity.
- Compiled reports regarding theft and property damage.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Monitored completeness, accuracy and compliance during inventory transactions.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Managed inventory control software system to provide inventory level updates and reordering notices.
- Mentored junior team members on best practices in inventory management while fostering a positive work culture that promoted teamwork and collaboration among staff members.
- Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
- Conducted root cause analyses on recurring issues related to stock discrepancies or shrinkage losses, implementing corrective actions where necessary.
- Managed a team of warehouse staff to maintain high productivity levels, ensuring proper training and adherence to company policies.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Assigned tasks to team members to complete within designated time frames.
- Resolved conflicts between team members and addressed complaints or grievances.
- Delivered timely and accurate reports on inventory performance, highlighting areas for improvement and driving continuous improvement initiatives.
Assistant Inventory & Replenishment Manager
Boxer Superstores
10.2018 - 04.2019
- Worked closely with the Inventory Manager to ensure timely completion of inventory and administrative tasks.
- Provided optimal assistance to the inventory manager and handled a variety of tasks.
- Managed a team of 6 supervisors, 12 auditors, 9 cycle counters and 6 reach truck drivers whom were split into three teams that worked three different shifts.
- Clearly communicated all tasks, goals and company expectations to the entire inventory team.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed comprehensive reports on inventory metrics, providing valuable insights for decision-making processes.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Collaborated with purchasing department to maintain optimal inventory levels, avoiding overstocking and stockouts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Gained extensive knowledge in data entry, analysis and reporting.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Warehouse Admin Controller
Monteagle Logistics
05.2019 - 06.2021
- Account management (Shoprite & Checkers)
- Planning shipments based on product availability and customer requests.
- Track shipments to ensure timely deliveries.
- Requesting shipping documents (bills of lading and invoices)
- Maintaining an orderly filing system.
- Having an organized and neat workspace.
- Liaising with clients on incoming shipments, container issues, container storage, planning inbound and outbound shipments and arranging transportation for deliveries.
- Providing excellent customer service.
- Team work (Assisting, guiding and training new staff)
- Updating customers on the status of their shipments and deliveries.
- Compile weekly and monthly reports for internal and external personnel.
Kiosk Assistant
The Courier Guy (Estcourt Kiosk)
02.2022 - 06.2022
- Trained on all company standard operating procedures and policies.
- Issuing of till float daily.
- Daily banking.
- Excellent customer service.
- Data capturing.
- Compiling daily reports
- Liaising with drivers regarding collections and deliveries.
- Daily cash up of tills and resolving any discrepancies.
- Professional approach to customers.
- Work well under pressure, independently as well as in a team.
- Stock count on Saturday's and processing of final figures.
- Developed strong relationships with clients by providing consistent, reliable, and friendly service.
- Resolved customer issues promptly, leading to increased satisfaction rates and repeat business.
- Streamlined communication between drivers and customers, ensuring timely pickups and deliveries.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Communicated with customers to provide delivery updates and resolution.
- Developed strong relationships with clients through proactive communication regarding delivery status updates or potential delays.
- Facilitated swift resolution of any disputes arising from incorrect deliveries or damaged goods through prompt investigation.
- Answered phone calls and responded to customer emails.
- Communicated with warehouse staff to facilitate proper loading and unloading of fragile goods.
- Provided customers with information on products and services.
Kiosk Assistant
The Courier Guy (Howick Kiosk)
07.2022 - Current
- Issuing of till float daily.
- Daily banking.
- Excellent customer service.
- Data capturing.
- Compiling daily reports
- Liaising with drivers regarding collections and deliveries.
- Daily cash up of tills and resolving any discrepancies.
- Professional approach to customers.
- Work well under pressure, independently as well as in a team.
- Stock count on Saturday's and processing of final figures.
- Developed strong relationships with clients by providing consistent, reliable, and friendly service.
- Resolved customer issues promptly, leading to increased satisfaction rates and repeat business.
- Streamlined communication between drivers and customers, ensuring timely pickups and deliveries.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Communicated with customers to provide delivery updates and resolution.
- Developed strong relationships with clients through proactive communication regarding delivery status updates or potential delays.
- Facilitated swift resolution of any disputes arising from incorrect deliveries or damaged goods through prompt investigation.
- Answered phone calls and responded to customer emails.
- Communicated with warehouse staff to facilitate proper loading and unloading of fragile goods.
- Provided customers with information on products and services.
Education
Matric -
Nizamia Islamic School
Pietermaritzburg, South Africa 01.2008 - 05.2012
Bachelor of Commerce in Accounting, Year Two - Accounting
MANCOSA, HONORIS UNITED UNIVERSITIES
Durban, South Africa Current -
Skills
Problem Solving
Planning
Administrative Skills
Empathy
Fast Learner
Communication Skills
Organization Skills
Interpersonal Skills
Analytical Skills
Collaboration & Teamwork Skills
Time Management
Conflict Resolution
Inventory Management
Personal Information
- Place of Birth: Stanger
- Date of Birth: 11/03/1994
- Nationality: South African
- Driving License: Code 08
Systems Experience
- Bomm (Boxer Superstores)
- Highjump (Boxer Superstores and Monteagle Logistics)
- Cargowise (Monteagle Logistics)
- Chep (Monteagle Logistics)
- Ship Logic (The Courier Guy)
- Zendesk (The Courier Guy)
- Pudo (The Courier Guy)
References
References available upon request
Software
Highjump (Boxer Superstores & Monteagle logistics)
Cargowise (Monteagle Logistics)
Chep (Monteagle Logistics)
Shiplogic (The Courier Guy)
Zendesk (The Courier Guy)
PUDO (The Courier Guy)
Timeline
Kiosk Assistant
The Courier Guy (Howick Kiosk)
07.2022 - Current
Kiosk Assistant
The Courier Guy (Estcourt Kiosk)
02.2022 - 06.2022
Warehouse Admin Controller
Monteagle Logistics
05.2019 - 06.2021
Assistant Inventory & Replenishment Manager
Boxer Superstores
10.2018 - 04.2019
Inventory Supervisor
Boxer Superstores
05.2018 - 09.2018
Customer Service Officer
Boxer Superstores
12.2017 - 04.2018
Transport Coordinator
Boxer Superstores
02.2016 - 11.2017
Assistant Electrician
SBS Electrical
01.2014 - 12.2014
Storeman
ARB Electrical Wholesalers
01.2013 - 12.2013
Matric -
Nizamia Islamic School
01.2008 - 05.2012
Merchandiser
Save Cash & Carry (Save Hyper)
Bachelor of Commerce in Accounting, Year Two - Accounting
MANCOSA, HONORIS UNITED UNIVERSITIES
Current -