Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Irma Bence

Irma Bence

Faculty Officer
Gauteng

Summary

Goal-oriented applicant dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with students and staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities. I am self-motivated and adaptable to change, working in an organized and structured manner.

Overview

21
21
years of professional experience

Work History

Document Translator (Freelancer)

University Of Johannesburg
08.2023 - Current
  • Enhanced overall readability with thorough editing and formatting of translated documents as per client specifications.
  • Researched cultural etiquette and specific use of slang words.
  • Translated documents for research departments, supporting data collection and reporting.

  • Reviewed, edited and proofread translated documents for accuracy.
  • Translated documents from Afrikaans to English.

House Manager

Abraham Kriel Children's Home
10.2022 - 07.2023
  • Enhanced children''s well-being by overseeing their healthcare, education, and social development needs.
  • Collaborated with social workers to develop individualized care plans for every child at the orphanage.
  • Maintained accurate records of each child''s progress and development, ensuring timely interventions when needed.
  • Implemented eco-friendly practices within the home to reduce environmental impact while maintaining high standards of living for the family.
  • Established a positive and nurturing environment for the orphans, promoting emotional growth and stability.
  • Managed finances responsibly by creating budgets, tracking expenses, and identifying cost-saving measures where possible.
  • Adhered to all regulatory requirements and maintained up-to-date licenses for operating an orphanage facility.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Developed detailed plans based on broad guidance and direction.
  • Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.

Faculty Officer /Admissions Officer

University Of Johannesburg
04.2008 - 10.2022
  • Coordinator of the life cycle from applications, registration graduations for post, undergraduate and short learning students.
  • Worked closely with academic departments to ensure proper placement of incoming students into appropriate courses.
  • Utilized data analysis tools to identify areas of improvement within the admissions department''s processes and procedures.
  • Guided and supported faculty and staff in development of new programs.
  • Advised applicants on prospects for admission and strategies for meeting academic and extracurricular credentials.
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Generated reports detailing findings and recommendations.
  • Collected, arranged, and input information into database system.
  • Improved student retention rates by collaborating with faculty and staff to develop support services.
  • Monitored and assessed results of postsecondary programs and services to identify and capitalize on potential improvements.
  • Devised programs to promote diversity and inclusion among staff, faculty and students.
  • Implemented strategies to increase student recruiting, engagement and retention.
  • Collaborated with faculty, staff and students to identify and address institutional challenges.
  • Maintained contact with accepted students throughout enrollment process, offering guidance and support as needed before arrival on campus.
  • Provided exceptional customer service to prospective students, answering inquiries via phone or email promptly and professionally.
  • Excellent communication skills, both verbal and written.
  • Coordinated orientation activities for incoming students, providing a welcoming environment that encouraged success from day one.
  • Assisted international applicants with navigating visa requirements, providing essential information regarding immigration regulations.
  • Collaborated with marketing teams to create promotional materials that highlighted the strengths of university programs offered.
  • Developed an efficient system for tracking application statuses, ensuring accurate information was readily available at all times.
  • Processed applications in a timely manner, meeting deadlines while maintaining attention to detail in reviewing applicant materials.
  • Ensured compliance with federal regulations surrounding financial aid disbursement by staying up-to-date on relevant policies and procedures.
  • Managed scholarship programs, awarding financial aid opportunities to deserving students based on need or merit.
  • Designed effective and user-friendly processes for both admissions and applicant review.
  • Streamlined the admissions process for increased efficiency with updated policies and procedures.
  • Evaluated applicant qualifications, ensuring fair consideration of all candidates based on academic merit and potential.
  • Collaborated with admissions team to determine optimal processes for reviewing applications.
  • Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
  • Built relationships with high school counselors, fostering a network of referrals for potential applicants.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Worked effectively in fast-paced environments.
  • Resolved problems, improved operations and provided exceptional service.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.
  • Delivered services to customer locations within specific timeframes.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Paid attention to detail while completing assignments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Gained strong leadership skills by managing projects from start to finish.
  • Learned and adapted quickly to new technology and software applications.

Administrative Assistant

University Of Johannesburg
03.2003 - 03.2008
  • The Rand Afrikaanse Universiteit ( RAU) Merged with the University of Johannesburg on the 1 of January 2005
  • Assisting with the student lifecycle from application to graduation offers more distance and one-on-one support for applicants.
  • Coordination of Short Learning programs , Compiling a budget, timetable .
  • Executed record filing system to improve document organization and management.
  • Assisted development and implementation of new administrative procedures.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Performed research to collect and record industry data.
  • Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.

Education

15 Hour Advanced TEFL/TESOL Certificate - English

TEFL Universal
United Kindom
04.2001 -

Advanced Certificate in Business Management - Project Management

University of Johannesburg
Johannesburg
04.2001 -

Higher Certificate in Business Management - Project Management

University of Johannesburg
Johannesburg
04.2001 -

National Certificate in Generic Management - Management

SETA Services
Johannesburg
04.2001 -

Skills

Database Administration

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References

     Mrs Lydia Mampa 

Faculty Officer at Faculty of Sience

Contact details 073 765 8754


   Prof Mdu Ndluvo

Deputy Dean at Faculty of Education 

Contact 078 731 7921


   Dr Gadija Petker 

Head of Faculty Administration for the Faculty of Education 

Contact 082 974 1171  


  Late Mrs Sarita Rademeyer 

Head of Faculty Administration 

Typed reference available on request. 




Timeline

Document Translator (Freelancer)

University Of Johannesburg
08.2023 - Current

House Manager

Abraham Kriel Children's Home
10.2022 - 07.2023

Faculty Officer /Admissions Officer

University Of Johannesburg
04.2008 - 10.2022

Administrative Assistant

University Of Johannesburg
03.2003 - 03.2008

15 Hour Advanced TEFL/TESOL Certificate - English

TEFL Universal
04.2001 -

Advanced Certificate in Business Management - Project Management

University of Johannesburg
04.2001 -

Higher Certificate in Business Management - Project Management

University of Johannesburg
04.2001 -

National Certificate in Generic Management - Management

SETA Services
04.2001 -

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