Iris Silindelo Moyo
Customer Service And Senior Administrator
Langlaagte
Summary
Accomplished Senior Administrator with a proven track record at MFC Nedbank Ltd, enhancing productivity through process improvements and effective office management. Skilled in MS Office and team collaboration, I have significantly increased client satisfaction and team performance. My approach combines strong problem-solving abilities with a focus on continuous improvement, driving results and fostering a positive work environment. Dynamic individual with hands-on experience in Customer service and Administrations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
1825
1825
years of professional experience
5
5
years of post-secondary education
Work History
Senior Administrator
MFC Nedbank Ltd
Jo
03.201 - Current
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Streamlined administrative processes by implementing efficient systems and procedures, resulting in increased productivity.
- Served as a key point of contact between management and employees, addressing concerns promptly and professionally to maintain a positive work environment.
- Managed a team of junior administrators, providing guidance and support to ensure high levels of performance and job satisfaction.
- Provided exceptional customer service as the first point of contact for clients, resolving issues promptly and maintaining strong relationships with key stakeholders.
- We managed 50 cancellations per day, including cancellations from underwriters and administrators and queries from clients within 24-hour turnaround time.
- Delegated tasks monitored compliance and implemented performance improvement plans.
Sales Representative
Market SA
06.2017 - 02.2018
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Administrative Assistant
MiiHome Australia
09.2014 - 12.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Customer Service Representative and Bank Teller
Absa Bank
02.2010 - 12.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Currently Studying Towards A Degree - Bcom Accounting
UNISA
Johannesburg, South Africa 02.2023 - Current
No Degree - Client Experience (Soft Skills)
Novia
Johannesburg, South Africa 01.2024 - 11.2024
High School Diploma -
Education Alive High School
Johannesburg, South Africa 01.2007 - 12.2009
Skills
Office Management
Process Improvements
Process updates
Recordkeeping expertise
MS Office
Customer Service
Office Administration
Team Collaboration
Administrative Support
Continuous Improvement
Deadline Adherence
Problem-Solving
Timeline
No Degree - Client Experience (Soft Skills)
Novia
01.2024 - 11.2024
Currently Studying Towards A Degree - Bcom Accounting
UNISA
02.2023 - Current
Sales Representative
Market SA
06.2017 - 02.2018
Administrative Assistant
MiiHome Australia
09.2014 - 12.2016
Customer Service Representative and Bank Teller
Absa Bank
02.2010 - 12.2012
High School Diploma -
Education Alive High School
01.2007 - 12.2009
Senior Administrator
MFC Nedbank Ltd
03.201 - Current
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