Irish Ketye
Bloemfontein
Summary
Motivated Administration Clerk experienced in delivering exceptional customer service and managing communications across departments. Achieved high productivity through effective time management, data entry, and record management, ensuring smooth operations in fast-paced environments. Focused on utilizing strong communication and problem-solving skills to consistently meet workplace expectations.
Overview
3
3
Languages
5
5
years of post-secondary education
17
17
years of professional experience
Work History
Administration Clerk
Life Healthcare
Bloemfontein
06.2015 - Current
- Managed patient admission and discharge records, ensuring accurate documentation and smooth transitions at Life Healthcare.
- Capture confidential patient data into hospital administration systems.
- Answered phone calls and responded to emails, facilitating effective communication and timely responses to inquiries.
- Managed switchboard calls efficiently and directed inquiries to the correct departments.
- Update database with new customer information or changes to existing accounts.
- Operate cash register to process cash, credit card transactions.
- Trained staff members to perform work activities and use computer applications.
- Liaised with medical aids to obtain authorisation, ensuring compliance and streamlining patient care processes.
- Performed banking transactions accurately
Porter
Seanda Healthcare
Bloemfontein
03.2014 - 04.2015
- Transported patients, wheelchairs, and stretchers across the hospital to support timely medical attention.
- Assisted nurses and staff in moving beds and medical furnishings to facilitate patient care.
- Scanned documents for admission staff to ensure accurate patient records.
Sales Assistant / Cashier
Express Stores
Bloemfontein
01.2010 - 03.2012
- Processed cash, card, and mobile payments through point-of-sale systems.
- Assisted customers with purchases at Express Stores registers and service counters.
- Processed returns and exchanges while addressing customer inquiries with professional service.
- Assisted customers in finding specific products, answered questions, and provided tailored product advice.
- Delivered customer service by addressing inquiries, resolving issues, and managing complaints promptly.
- Replenished shelves, coolers, and display cases with fresh merchandise.
- Received deliveries, unpacked stock, and organized backroom inventory.
Part-time Driver
Takealot
Bloemfontein
04.2022 - Current
- Delivered Takealot customer orders across assigned delivery routes
- Ensured timely delivery of goods and services, maintaining high standards of quality and condition.
- Loaded and secured parcels before departure
- Collected signatures and proof of delivery documents
- Inspected vehicles for safety and roadworthiness, enhancing reliability for each delivery trip.
- Followed traffic laws and company delivery procedures
- Recorded daily mileage, fuel usage, and other data to support operational efficiency.
- Adhered to company policies and procedures related to safety and security standards.
Education
Higher Certificate - Generic Management
Novaone Business School
Online 07.2024 - 07.2025
Grade 12 -
Moemedi High
Bloemfontein 01.2000 - 12.2003
Skills
- Inventory Management
- Typing
- Computer
- Logistics Coordination
- Decision analysis
- Office management
- Client relations
- Cash transaction management
- Data entry
- Document creation
- Call handling
- Phone manners
Personal Information
- 565 Seitshiro Street Seisoville Maokeng Kroonstad
- Male
- 1984/03/21
- Drivers license code 8
- 8403215936087
Accomplishments
- Hospital Employee of the Month
- Reception Employee of the month
References
- Marlize Potgieter, Life Healthcare, Bloemfontein, Free State, 0515055111, marlize.potgieter@lifehealthcare.co.za
- William Britz, Seanda Healthcare, Bloemfontein, Free State, 0515055522, William.britz@lifehealthcare.co.za
- Madelane, Takealot, Bloemfontein, Free State, 0514925672, jp.potgieter@takealot.net
- Dibakiso Mokoena, Express Stores, Bloemfontein, Free State, 0514320171
Languages
Sesotho
First Language
English
Elementary
A2
Afrikaans
Intermediate
B1
Timeline
Higher Certificate - Generic Management
Novaone Business School
07.2024 - 07.2025
Part-time Driver
Takealot
04.2022 - Current
Administration Clerk
Life Healthcare
06.2015 - Current
Porter
Seanda Healthcare
03.2014 - 04.2015
Sales Assistant / Cashier
Express Stores
01.2010 - 03.2012
Grade 12 -
Moemedi High
01.2000 - 12.2003