Irifaan Ismail

• Managed work of contracted employees to keep on task for timely completion.
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Identified issues, analyzed information and provided solutions to problems.
• Resolved problems, improved operations and provided exceptional service.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Collaborated with Marketing and financial department to achieve profitable.
• Eliminated downtime and maximized revenue by providing top project quality control.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
• Developed and initiated projects, managed costs, and monitored performance.
• Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
• Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
• Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.

● Responsible for Reporting and Sales Target Achievement

● Implement Sales strategy across region

● Develop and grow business for the responsible Telco brand in line with the company objectives.

● Align Division’s activities in order to achieve Company’s strategic goals.

● Ensure attainment of quantitative criteria for divisional budgets and sales budgets.

● Propose and develop methods of improving customer service on a continuous basis.

● Effective use of and distribution of various data to achieve set targets within agreed deadlines.

● Manage the relationship with Key Accounts/Brand Managers and all internal partners.

● Leading, guiding and developing sales managers in order to attain company sales targets.

● Customer relationship building, business reviews and Commercial initiative management.

● Grow market share and action budgets for market share.

● Implement, monitor and review marketing strategies within regions.

● Effective management of sales managers through defining sales and marketing strategy into team goals.

● Effectively implement marketing strategies in the various regions and ensuring the implementation of tactical plans for all managers and team members.

● Hold performance discussions on a regular basis in order to identify learning requirements.

● Manage poor performance and inappropriate behaviour in line with policy.

● Responsible for liaising with key partners on Operational Management

● Liaise with Key Partners on Operational changes

● Implement procedural changes across the channels

● Ensure new products are available for all systems

● Ensure new products and collateral are available in all outlets

● Ensure all Processing and Sales staff are competent to process/sell new and existing offers

● Daily/Weekly/Monthly reports on Sales achievement

● Manage the Regional Sales team

● Achieve Sales Budgets and Targets

● Drive Sales Growth

● Drive Efficiency and Productivity

● Drive Marketing initiatives

● Drive Lead Generation initiatives

● Engage with Key Stakeholders to drive projects

● Staff Management: Recruitment, Performance Management, Training & Development

● Tender facilitation and management for the Region

● Implementing sales strategy

● Driving sales volumes, forecasts, and budgets

● Regularly reviewing market trends

● Performance Management of the Team

● Develop strategies for new business development

● Growing the business with existing customers (retention)

● Ensure compliance to Sales Policy

● Manage all Regional Sales related Customer queries

● Ensured new products and collateral are available in all outlets

● Ensure all Processing and Sales staff are competent to process/sell new and existing offers

● Weekly/Monthly management reports on Sales achievement

● Ensuring financial controls, budget management

● Developing and maintaining marketing strategies to meet agreed company objectives.

● Evaluation on customer research, market conditions, competitor data and implementation of marketing plan alterations as needed.

● Maintain professional internal and external relationships that meet company core values.

● Proactively maintain effective working team relationships with all support departments.

● Implement conducive environment