Irfaan Rahim
Lenasia
Summary
Dynamic individual with hands-on experience in IT Support and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
11
11
years of professional experience
Work History
IT Support Technician
Krunch SA
08.2023 - Current
- Installation of Windows 10 Operating System on Desktops & Laptops, Replacement of PC Hardware Components, Backup & Restore Employees Data, Printer Installation & Configuration, Microsoft Outlook Configuration, Networking, Manual Configuration of IP Addresses & Pinging, Foreseeing Daily IT Related Issues in Office
IT Support Technician
Choppies SA Supermarkets
07.2020 - 07.2023
- Installation of Windows 10 Operating System on Desktops & Laptops, Replacement of PC Hardware Components, Assist with IT Stock Inventory for New & Existing Choppies Stores, Domain User Configuration for New Employees, Installation Symantec & Malwarebytes Endpoint Applications, Backup & Restore Employees Data on Network Drives, Printer Installation, Configuration and Troubleshooting, Microsoft Outlook Configuration, Networking, Manual Configuration of IP Addresses & Pinging, Remote Support on Anydesk or Team Viewer in a timely and accurate fashion and provide end-user assistance where required, Foreseeing Daily IT Related Issues with Head Office, Distribution Center and Nationwide Choppies Stores, Opening and Closing Tickets for Daily IT Queries
IT Support Technician
ZSF Exabyte Bespoke IT Solutions
08.2019 - 06.2020
- Installation of Hardware & Software, Installing Basic Anti-Virus Software, Virus & Spyware Removal, Upgrading Windows 10 OS, Outlook Configuration, Remote Support
Administration
Rasool's Steel World
09.2014 - 12.2016
- Sorting of Purchases & Sales Accounts in Order, Stocktaking, Assisting Customers with Goods and Services
IT Technician
G3 Compu-Tronix
06.2013 - 11.2013
- Repairing Desktops & Laptops, Installing Hardware & Software, Virus & Spyware Removal, Assist Customers with Printing Documents, Internet Access and Emails
Education
Certificate in Computer Engineering (CCE): Information Technology - Information Technology
College Campus - Johannesburg
Johannesburg, South Africa09.2012
National Senior Certificate (NSC): Matric -
Lenasia Secondary School - Lenasia, South Africa
12.2010
Skills
- Problem Solver
- Asset Management
- Software Installation
- Computer Troubleshooting
- Technical Support
- Communication Skills
- Remote Support
- Assembling and Disassembling Computers
- Help Desk
- Ticketing System Experience
- Microsoft Outlook
- Desktop support
- Technical Troubleshooting
Academic References
Rosebank College, Nicole De Jager (Head of Operations), 011 482 9760, ndejager@rosebankcollege.co.za
Supporting Documents
True
Personal Information
Title: IT Support Technician
Work References
- Ziyaad Vally Omar, Krunch S.A, 082 722 0056
- Ziyaad Vally Omar, Devland Cash & Carry and Choppies S.A Supermarkets, 082 722 0056
- Ziyaad Mohamed, ZSF Exabyte Bespoke IT Solutions, 083 675 9422
- Fazila Rasool, Rasool's Steel World, 082 296 4792, 011 854 5541
- Nazeer Khan, G3 Compu-Tronix, 084 800 4383
Timeline
IT Support Technician
Krunch SA
08.2023 - Current
IT Support Technician
Choppies SA Supermarkets
07.2020 - 07.2023
IT Support Technician
ZSF Exabyte Bespoke IT Solutions
08.2019 - 06.2020
Administration
Rasool's Steel World
09.2014 - 12.2016
IT Technician
G3 Compu-Tronix
06.2013 - 11.2013
Certificate in Computer Engineering (CCE): Information Technology - Information Technology
College Campus - Johannesburg
National Senior Certificate (NSC): Matric -
Lenasia Secondary School - Lenasia, South Africa
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