Irene Catherine Smit
Rental Manager
George
Summary
Professional rental management specialist with proven expertise in overseeing property leasing operations. Currently managing over 500 properties and personally invoice all of the tenants and attend to all necessary payments towards the municipality body cooperates and landlords. Currently overseeing 3 admin managers who assist with the screening of new tenants, moving in and out inspections as well as all maintenance issues. Also responsible for training and management of all rental agents. Adept at enhancing both landlord and tenant satisfaction with expert knowledge and strong administration skills. Skilled in problem-solving and building strong relationships. I possess extensive knowledge about all the applicable real estate laws and principles of lease agreements. Strong focus on team collaboration and adaptability to meet changing demands. Known for reliability and results-driven approach.
Overview
19
19
years of professional experience
Work History
Rental Manager
Rawson Properties Northcliff
Johannesburg
01.2012 - Current
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Executed sales and marketing initiatives to increase revenue for company.
- Complied with governmental and other regulatory agencies by following policies and documenting transactions.
- Streamlined lease administration processes for improved tenant satisfaction and timely rent collection.
- Conducted thorough market analyses to ensure competitive rental pricing and optimal occupancy levels.
- Updated company database with new property listings or added amenities.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Maintained accurate financial records, ensuring timely processing of accounts payable and receivable transactions.
- Prepared comprehensive monthly reports for senior management, highlighting key performance indicators and areas requiring attention or improvement.
- Increased rental revenue by implementing effective marketing strategies and enhancing property visibility.
- Reduced vacancy rates with proactive tenant retention efforts and prompt unit turnover preparation.
- Managed a high-performing team of leasing agents, providing regular coaching and performance feedback.
- Effectively resolved disputes between tenants through mediation efforts when necessary, maintaining a harmonious living environment for all residents.
- Developed strong relationships with vendors, negotiating favorable contracts for property maintenance services.
- Established a comprehensive training program for new hires, ensuring team members were well-versed in company policies, procedures, and best practices for property management success.
- Fostered positive relationships with tenants, addressing concerns promptly and professionally to maintain satisfaction levels.
- Ensured compliance with all federal, state, and local regulations governing fair housing practices and landlord-tenant relations.
- Communicated effectively with owners, residents, and on-site associates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Collected and maintained careful records of rental payments and payment dates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Rental Property Manager
Rawson Properties Northriding
Johannesburg
01.2009 - 12.2012
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Provided regular updates to property owners on the status of their investments, including rental income and expense reports, occupancy rates, and maintenance needs.
- Streamlined rent collection process, improving on-time payments from tenants.
- Coordinated move-in and move-out processes, providing a seamless transition experience for tenants.
- Organized regular staff meetings to ensure clear communication among team members regarding property management tasks and goals.
- Maintained accurate financial records, ensuring clear communication with property owners regarding income and expenses.
- Increased tenant satisfaction by promptly addressing concerns and resolving maintenance issues.
- Reduced vacancy rates through effective marketing and advertising of rental properties.
- Provided exceptional customer service to both current and prospective tenants, fostering a positive living environment within rental properties.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Personal Assistant
Tony Clarck (MD of the Rawson Group)
Johannesburg
01.2006 - 12.2009
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Maintained appropriate filing of personal and professional documentation.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Accomplished project deadlines by assisting with task completion whenever required.
- Used discretion when handling confidential information.
- Reinforced brand consistency, oversaw updates to company website and social media profiles.
Education
No Degree - NQF Level 4
Property Practitioners Council
Johannesburg 04.2001 -
High School Diploma -
Hoerskool Bothasig
Cape Town 04.2001 -
Skills
Rental market
Property management expertise
Building inspections
Rental agreement
Rental transactions
Lease management
Maintenance management
Real estate law
Contract management
Eviction procedures
Cancellations
Tenant screening
Problem-solving abilities
Multitasking Abilities
Tenant and owner liaising
Accomplishments
- Voted the number 1 Property Manager in the Country 2011 and received a fully paid package to attend the real estate seminar in Miama, USA.
Paddle
Love keeping my sanity by spending at least 1 hour a week on the paddle Court
Timeline
Rental Manager
Rawson Properties Northcliff
01.2012 - Current
Rental Property Manager
Rawson Properties Northriding
01.2009 - 12.2012
Personal Assistant
Tony Clarck (MD of the Rawson Group)
01.2006 - 12.2009
No Degree - NQF Level 4
Property Practitioners Council
04.2001 -
High School Diploma -
Hoerskool Bothasig
04.2001 -
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