Summary
Overview
Work History
Education
Skills
References
Timeline
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Irene Simango

Irene Simango

Contact Centre Team Leader
Randburg

Summary

I am a focused Team Leader with almost 13 years of experience in call center. I am a Knowledgeable manager and problem-solver with strong record of accomplishment in meeting and exceeding productivity targets.


Overview

13
13
years of professional experience

Work History

Contact Centre Team Leader

Multichoice
06.2011 - Current
  • Oversee and determine work requirements, monitor telephone calls, Whatsap chats, website chats and Facebook chats.
  • Coach and allocate duties to Contact Centre Operations
  • Execute Monthly Performance Plans with representatives to identify production gaps.
  • Boost team morale and productivity with motivational techniques and clear communication of expectations.
  • Improve productivity of customer service team by leading training initiatives and revamping schedules.

Education

Bachelor Of Commerce In Law - Law

Boston Business Law
Randburg

Diploma - Electrical Engineering

Kempton College
Kempton Park
04.2001 -

Skills

Account Management

References

Ricard Baicks

Designation : Call Centre Manager

Company : Multichoice

Contacts : 0837369740





Timeline

Contact Centre Team Leader

Multichoice
06.2011 - Current

Diploma - Electrical Engineering

Kempton College
04.2001 -

Bachelor Of Commerce In Law - Law

Boston Business Law

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Irene SimangoContact Centre Team Leader