Irene Phillips
Durbanville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Proven track record in enhancing patient satisfaction and streamlining office operations, as demonstrated at Dr SD Otto's practice. Skilled in medical billing and fostering strong patient relations. I excel in office management and teamwork. My adaptable approach has significantly contributed to improved efficiency and patient care.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Clear communicator with positive and upbeat personality and quick learner.
Overview
25
25
years of professional experience
Work History
Medical Receptionist
Dr SD Otto (Maxillio, Oral And Facial Surgeon)
Durbanville, South Africa
02.2023 - Current
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HPSCA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Invoiced patients accurately in line with charging guidelines.
- Printed prescription requests and queries in compliance with practice protocol.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office logistics by scheduling appointments and maintaining files.
- Prepared and processed patient referrals and transfer requests.
- Assisted with medical coding and billing tasks.
- Received and routed laboratory results to correct clinical staff members.
Receptionist
Professor Renata Schoeman
Bellville, South Africa
05.2022 - 01.2023
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Organized and updated databases, records and other information resources.
Stock Controller
TabletPOS
Durbanville, South Africa
12.2019 - 09.2021
- Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
- Created national orders for processing and ensured national stock levels were maintained.
- Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
- Determined and performed appropriate adjustments of authorized stock levels.
- Handled stock return claims from customers promptly and professionally, maintaining positive relationships while minimizing financial impact on the company.
- Supported sales team by ensuring product availability, contributing to higher customer satisfaction rates.
- Collaborated with purchasing department to ensure timely delivery of products and adequate stock levels.
- Performed inventory control, such as counting, and stocking merchandise.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Processed and packaged stock items for customer purchases.
- Maintained stockroom records and generated reports for management.
- Received new stock and input values into computer system.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Picked and packed order items.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
Manager
Alarene (Pty) LTD T/a Panarottis
Vredenburg, South Africa
09.2017 - 06.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Launched quality assurance practices for each phase of development.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Practice Manager
Dr Marie Pienaar
Panorama
03.2015 - 03.2017
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Liaised with Medical Aids.
- Managed theatre and anaethetsit bookings.
- Assisted with doctor's personal tax and Vat.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Communicated closely with patients, ensuring medical information was kept private.
Debtors Clerk
Northern Anaesthetics
Tyger Valley, South Africa
01.2012 - 02.2015
- Handled all payment received from Medical Aids.
- In charge of all IOD accounts, including all relevant paperwork.
- Billing of all other patient accounts.
- Liaising with all medical aids and patients to follow up on outstanding accounts.
- Ensured that all month end procedures was done.
- Communicated with all patients via telephone and email.
- Handed over all bad debt accounts for collection.
Receptionist
Dr R Spammer, Dr WJ Joubert And Aucamp & Wilsdorf
Durbanville
04.2011 - 12.2012
- Helped patients complete necessary medical forms and documentation.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Invoiced patients accurately in line with charging guidelines.
- Banking and Petty Cash.
- These were all temporary appointments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Prepared and processed patient referrals and transfer requests.
- Assisted with medical coding and billing tasks.
Medical Practice Manager
Dr I Botha
Panorama
01.2006 - 12.2010
- Ordered all office supplies and kept check on inventory levels.
- Oversaw daily operations of the medical practice such as inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Addressed and remedied all patient issues.
- In charge of all accounts billing and liaising with Medical Aids.
- Daily or weekly banking.
- Assisted in answering the telephone.
- Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
- Coordinated with physicians to optimize patient care plans, ensuring timely interventions and positive outcomes.
- Communicated closely with patients, ensuring medical information was kept private.
- Handled job duties for staff members which were unavailable or out of office.
- Streamlined billing processes, decreasing claim denials and improving overall cash flow for the medical practice.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Sales Representative
Caturra Coffee
Maitland, South Africa
01.2004 - 01.2006
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Promotions and advertising.
Sales Representative
Clover SA
Epping
09.1999 - 12.2003
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and implemented sales strategies to increase profits.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients face to face.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
High School Diploma -
Welkom-Gimnasium High School
Welkom, South Africa11.1985
Skills
- Front Desk Operations and scheduling tests and procedures
- Telephone Etiquette
- Calender and Appointment Management
- Office Administration and medical terminology
- Office Management
- Adaptable and Flexible
- Microsoft Office and equipment troubleshooting and maintenance
- Payment Collection
- Reminder calls
- Patient Relations
- Medical Billing
- Electronic Medical Records
- Medical Office Procedures and administrative support
- Medical Records Management
- Time Management and Critical thinking
- Collaboration and Teamwork
Timeline
Medical Receptionist
Dr SD Otto (Maxillio, Oral And Facial Surgeon)
02.2023 - Current
Receptionist
Professor Renata Schoeman
05.2022 - 01.2023
Stock Controller
TabletPOS
12.2019 - 09.2021
Manager
Alarene (Pty) LTD T/a Panarottis
09.2017 - 06.2019
Practice Manager
Dr Marie Pienaar
03.2015 - 03.2017
Debtors Clerk
Northern Anaesthetics
01.2012 - 02.2015
Receptionist
Dr R Spammer, Dr WJ Joubert And Aucamp & Wilsdorf
04.2011 - 12.2012
Medical Practice Manager
Dr I Botha
01.2006 - 12.2010
Sales Representative
Caturra Coffee
01.2004 - 01.2006
Sales Representative
Clover SA
09.1999 - 12.2003
High School Diploma -
Welkom-Gimnasium High School