Irene Ntumba
Western
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
3
3
years of professional experience
1
1
Language
Work History
Customer Service Cashier
Yes At Spar
Western
03.2021 - Current
- Answered product questions using knowledge of sales and store promotions.
- Redeemed coupons to discount purchases.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
Lycee Mwa Njadi
Congo 04.2001 -
High School Diploma -
Lycee Mwa Njadi (RDC
Congo 04.2001 -
Skills
Cash Handling
Payment Collection
Customer Complaint Resolution
Guest Services
Customer assistance
Order taking
English
I speak English and French
Timeline
Customer Service Cashier
Yes At Spar
03.2021 - Current
High School Diploma -
Lycee Mwa Njadi
04.2001 -
High School Diploma -
Lycee Mwa Njadi (RDC
04.2001 -