Irene Mohai
Assist Director Knowledge Management
Bloemfontein
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
9
9
years of post-secondary education
Work History
Acting Director: Head of Department's Office
Department Of Community Safety Roads And Transport
Bloemfontein
04.2022 - Current
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Monitored and coordinated workflows to optimize resources.
- Monitored expenditures to mitigate risk of overages.
- Evaluated scripts to identify creative strategies and resource needs.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Drafted and distributed reports to assist board members with critical business decisions.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced operational risks while organizing data to forecast performance trends.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Personal Assistant
Department Of Community Safety Roads And Transport
Bloemfontein
03.2014 - 03.2022
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Kept detailed track of household and maintenance inventory and schedules.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Displayed absolute discretion at handling confidential information.
- Used discretion when handling confidential information.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Served as point of contact between clients and managerial staff.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Attended meetings, took notes and tracked action items.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Provided emotional support and companionship to clients.
Personal Assistant
Mangaung Metro Municipality
Bloemfontein
02.2009 - 03.2012
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Served as point of contact between clients and managerial staff.
- Attended meetings, took notes and tracked action items.
- Facilitated transportation to and from appointments.
Sales Assistant
Edgar's Store
Bloemfontein
11.1998 - 06.2002
- Fielded customer questions to share information about products, availability, and pricing.
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Masters Degree: Governance And Political Transform - Humanities
Ufs
Bloemfontein 01.2019 - 11.2020
Baccalaureus Technology: Public Management -
Central University of Technology
Bloemfontein 01.2015 - 11.2017
Higher Certificate In Management Development - Management Science
UFs School of Business
Bloemfontein 01.2017 - 11.2017
Pograduate Diploma In Labour Law - Mechantile Law
University of The Free State
Bloemfontein 01.2011 - 03.2012
Postgraduate Diploma: Governance And Political Tra - Humanities
Ufs
Bloemfontein 01.2016 - 11.2017
Skills
Issues resolution
Cast and crew supervision
Script review and revision
Story pitching
Verbal and written communication
Negotiation
Budgeting
Strategic planning
Staff Development
Project Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Acting Director: Head of Department's Office
Department Of Community Safety Roads And Transport
04.2022 - Current
Masters Degree: Governance And Political Transform - Humanities
Ufs
01.2019 - 11.2020
Higher Certificate In Management Development - Management Science
UFs School of Business
01.2017 - 11.2017
Postgraduate Diploma: Governance And Political Tra - Humanities
Ufs
01.2016 - 11.2017
Baccalaureus Technology: Public Management -
Central University of Technology
01.2015 - 11.2017
Personal Assistant
Department Of Community Safety Roads And Transport
03.2014 - 03.2022
Pograduate Diploma In Labour Law - Mechantile Law
University of The Free State
01.2011 - 03.2012
Personal Assistant
Mangaung Metro Municipality
02.2009 - 03.2012
Sales Assistant
Edgar's Store
11.1998 - 06.2002