Irene Mohai
Assist Director Knowledge Management
Bloemfontein
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
9
9
years of post-secondary education
Work History
Acting Director: Head of Department's Office
Department Of Community Safety Roads And Transport
Bloemfontein
04.2022 - Current
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Monitored and coordinated workflows to optimize resources.
- Monitored expenditures to mitigate risk of overages.
- Evaluated scripts to identify creative strategies and resource needs.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Drafted and distributed reports to assist board members with critical business decisions.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced operational risks while organizing data to forecast performance trends.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Personal Assistant
Department Of Community Safety Roads And Transport
Bloemfontein
03.2014 - 03.2022
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Kept detailed track of household and maintenance inventory and schedules.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Displayed absolute discretion at handling confidential information.
- Used discretion when handling confidential information.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Served as point of contact between clients and managerial staff.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Attended meetings, took notes and tracked action items.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Provided emotional support and companionship to clients.
Personal Assistant
Mangaung Metro Municipality
Bloemfontein
02.2009 - 03.2012
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Served as point of contact between clients and managerial staff.
- Attended meetings, took notes and tracked action items.
- Facilitated transportation to and from appointments.
Sales Assistant
Edgar's Store
Bloemfontein
11.1998 - 06.2002
- Fielded customer questions to share information about products, availability, and pricing.
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Masters Degree: Governance And Political Transform - Humanities
Ufs
Bloemfontein 01.2019 - 11.2020
Baccalaureus Technology: Public Management -
Central University of Technology
Bloemfontein 01.2015 - 11.2017
Higher Certificate In Management Development - Management Science
UFs School of Business
Bloemfontein 01.2017 - 11.2017
Pograduate Diploma In Labour Law - Mechantile Law
University of The Free State
Bloemfontein 01.2011 - 03.2012
Postgraduate Diploma: Governance And Political Tra - Humanities
Ufs
Bloemfontein 01.2016 - 11.2017
Skills
Issues resolution
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Acting Director: Head of Department's Office
Department Of Community Safety Roads And Transport
04.2022 - Current
Masters Degree: Governance And Political Transform - Humanities
Ufs
01.2019 - 11.2020
Higher Certificate In Management Development - Management Science
UFs School of Business
01.2017 - 11.2017
Postgraduate Diploma: Governance And Political Tra - Humanities
Ufs
01.2016 - 11.2017
Baccalaureus Technology: Public Management -
Central University of Technology
01.2015 - 11.2017
Personal Assistant
Department Of Community Safety Roads And Transport
03.2014 - 03.2022
Pograduate Diploma In Labour Law - Mechantile Law
University of The Free State
01.2011 - 03.2012
Personal Assistant
Mangaung Metro Municipality
02.2009 - 03.2012
Sales Assistant
Edgar's Store
11.1998 - 06.2002
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