Irene Maletsatsi Zimu

• The Credit Control Manager is responsible and accountable for:
• Ensuring the accurate billing and timeous collection of property rentals, rental arrears and utilities.
• Ensuring compliance with intra and inter-departmental policies and procedures and creating/updating credit control processes and procedures when appropriate.
• Keeping Senior Management timeously informed of department issues.
• Training, directing and appraising assigned personnel.
• The Key Performance Areas (KPAs) of this role are:
• Ensuring that the monthly billing run is completed on or before the 21st of every month.
• Accurate and complete reporting to the Client (overview per property and tenant age analysis).
• Ensuring that arrears are kept within acceptable Client standards/targets (96% of what is billed), preventing late or non-payment by continuous day-to-day monitoring, analysing, reporting and record keeping (ensuring that all notes are updated with accurate, timeous and relevant information).
• Maintaining positive business relationships both internally and externally, striving to ensure that clear, concise, correct, complete and courteous elements of good communication (oral and written) is followed.
• Routing account queries and discrepancies efficiently to ensure timeous resolution.
• Maintaining data quality (accurate, complete, consistent, reliable, up to date) in MDA related to:

o Rental and utility invoice and payment data;

o Approved Data Change Forms;

o Tenant accounts: timeous and accurate processing/posting of corrections, adjustments, terminate and vacate notifications

o Payment allocations, ensuring these are effectively managed (daily, first thing) and unallocated payments are kept to a minimum

o Uploading all relevant tenant documentation in MDA (DCFs, journals and approved write-off packs)

• To achieve collection targets (arrears and all receivables invoiced) set by the Client / Credit Control/Senior Management, (96% of what is billed) to assist in reducing the risk associated with bad debt.
• To effectively manage arrears, prevent late or non-payment by:
o continuous day-to-day telephone follow-up,
o regular account monitoring, analysing, reporting,
o ensuring CRM notes are updated and maintained with accurate, timeous and relevant information (why amounts are outstanding, how much will be paid and by when).
o ensuring effective management of CRM cases in MDA:
a) cases are opened and actions assigned timeously,
b) cases are closed when accounts are fully paid or queries resolved,
c) monitoring CRM actions to ensure actions are completed by due dates.
• To ensure tenant payment allocations are efficiently and accurately processed (daily by 08h30) and unallocated payments are kept to a minimum.
• Obtaining payment arrangements through timeous negotiation with tenants, drafting the Acknowledgement of Debt and ensuring timeous approval by both the tenant and the Landlord.
• Providing timeous, accurate and complete feedback on arrears when requested, ensuring accurate, applicable comments (including a breakdown of the arrears) on the arrears report, per building, are captured timeously.
• Routing account queries and discrepancies efficiently to ensure timeous resolution.
• Maintaining positive business relationships both internally and externally, striving to ensure that clear, concise, correct, complete and courteous elements of good communication (oral and written) is followed.

• Maintained high volume of calls and met demands of busy and productive group.
• Persistently reached out to customers with extremely past due accounts to recover lost revenue.
• Negotiated to collect balance in full.

• Company Overview: Fortress Portfolio
• Meeting with Property Managers weekly to discuss the arrears report
• Email arrears report to Landlord every Tuesday and Wednesdays
• Dealing with 9 centres with a combined debtors book of about R50 million
• Number on tenants 315
• Liaise with centre managers with regards to the arrears and maintanance of the centre
• Monthly management meeting with the Landlord.
• Daily recepting
• Daily credit control
• Debtors Recons
• LOD's sent to tenants by the 3rd of each month
• Deposit refunds/ Legal Matters/ write off motivation process
• Prepare debtors journals when necessasy
• Run pre-statements and check billing mothly
• Upload utility files from PEC
• Email Invoices to tenants Monthly
• Ensure all turnover are received on a monthly basis
• Annual rates calculations
• Refuse Adjustments monthly
• Tenant Queries
• Annual rates calculations
• Refuse calculations
• Assist with compiling monthly management packs
• Fortress Portfolio
• Reason for leaving: Looking for exciting and challenging environment

• Bookkeeping to Trial balance
• Daily Allocations of Payments
• Bank Reconciliation
• Debtors collections
• Debtors recons
• Daily Reviewing of debtors Age analyse
• Timely and effective collection of all debts and customers payments
• Negotiating re-payment plans
• Creating new profiles for debtors
• Refunds and Processing of Journals
• Monthly Billing
• Sending of Tax Invoices to Debtors
• Minimizing of bad debts
• Processing of Supplier invoices
• Petty cash Processing and reconciliation
• Loading of new suppliers
• Reconciliation of Suppliers accounts
• Reconciliation of Ledger Accounts
• Loading Payment on FNB on line
• Daily of supporting filling documents
• Maintain records of all school financials
• Maintain and Monitor suppliers Accounts
• Send remittances to suppliers
• Updating Assets Register
• Reason for leaving: Looking for a developing and permanent job

• Auditing Local and International Claims
• Cell phone Claims
• Verification of Invoice's and receipts before payments
• Process expense claims
• Petty Cash and Cellphone Claims
• Following up on outstanding Claims Local, International and petty cash
• Matching of Invoices
• Pre-payments
• Liaise with internal and external customers
• Send remittances to suppliers
• Reason for leaving: Company Restructuring

• Refunds on account that are in advance, over settled, payed in error
• Payment Transfers and Reversals
• Following up with Client for the outstanding payments(Collections)
• Responsible to investigate and allocation of Payments
• Reconciliation of Debtors
• Clearing of suspense Account
• Ensuring that the correct settlements are paid in before closure
• Allocation of bulk payments and investigations
• Trace and contact client in order to collect on outstanding, overdue
• Reason for Leaving: New Challenges in a different Environment.

• Handle inbound and outbound calls
• Collect outstanding monies & calculate settlements
• Dealing with vehicle accounts
• Collecting on areas accounts
• Send out section 129 letters
• Dealing with alienation and Abscondance
• Tracing clients
• Liaising with Customers, Attorney, Executors, Insurance Companies, Field Agents and Tracers
• Arranging with field agents for repossession
• Abscondence Checklist
• Validations of First installments defaulter
• Vehicle Registration from license department
• Repossession goods from Panel beaters and paying lien invoices
• Dealing with Valuators to valuate accident goods
• Collecting Balloon Payments and Residual amounts
• Assisting clients of trading in Goods
• Assisting clients by refinancing goods
• Calculating settlements
• Charging 14% Vat on TFS account
• Tracing clients using ITC & XDS
• Instructing attorney of Court Orders
• Capturing of applications for refinances
• Arranging with field agents for repossession
• Reason for leaving: Growth within the company

• Collect on behalf of Edcon, Foschini Group, Woolworths and Truworths
• Negotiating with Debtors to pay their Accounts
• Updating Debtors Details
• Tracing of Debtors
• Collecting on Bad Debts Accounts
• Issuing of Final Notice
• Reason for leaving: Looking for New Challenges in Financial Sector