IRENE GRACE ATIENO
NAIROBI
Summary
Professional and prepared healthcare support specialist with experience in providing exceptional patient care and administrative assistance. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in patient communication, record management, and supporting medical staff, known for reliability and flexibility.
Overview
24
24
years of professional experience
Work History
Unit Assistant (HCA)
Agakhan University Hospital
11.2012 - Current
- Maintain excellent patient satisfaction by proactively helping with individual needs and requirements like feeding, bathing, toileting and mobility
- Observe and document patient behavior, promptly reporting changes to medical staff
- Promote safe happy and relaxed environment, encouraging patients to feel comfortable
- Help families and patients with various matters such as making meals, conducting housework and sorting paperwork
- Maintain excellent patient relationships by going an extra mile to attend to their needs and provide ongoing support
- Review individualized care plans making changes based on progress and required improvement
- Clean rooms and sanitize kitchen workspaces
- Manage challenging behaviour sensitively adopting a person-centred approach
- Assist with daily living activities promoting independence amongst elderly clients
- Advocate for residents' rights and wellbeing, ensuring their voices are heard
- Participate in training sessions, continuously improving care techniques and knowledge
- Document care provided ensuring accurate and up-to-date records are kept
Housekeeping Steward
Agakhan University Hospital
02.2003 - 12.2012
- Cleaned and disinfected surfaces in common areas on an hourly basis, maintaining health and hygiene of residents and visitors
- Deep cleaned bathrooms with meticulous attention to detail
- Washed and polished glass windows and doors to keep entryways clear and professional
- Kept utility sink rooms in clean, neat and orderly condition
- Cleaned and restocked bathrooms to keep facilities fresh
- Informed supervisor when supplies were low
- Ensured continued resident safety and privacy while performing cleaning duties
- Kept well-stocked cleaning material supplies, storing safely in compliance with health regulations
- Safely used chemical cleaners
- Strictly adhered to company health and safety policies
- Established and maintained positive working relationships with clients by exceeding task expectations
- Trained new housekeeping staff on proper cleaning techniques and policies, enhancing team performance
Catering Supervisor
Turkana Homecraft Training Institute
01.2001 - 12.2002
- Implemented health and safety training for team members, ensuring compliance with legislation and reducing the risk of accidents and incidents
- Collaborated with kitchen and service teams to prepare students' meals ensuring timely delivery of services
- Maintained cleanliness and organization within the kitchen and serving areas, meeting hygiene regulations and promoting a safe working environment
- Assisted in menu development and costing, providing insights on popular items and seasonal ingredients to drive menu innovation and cost-effectiveness
- Managed inventory levels, conducted stock takes and ordered supplies to maintain optimal stock levels for seamless catering operations
- Offered Cookery lessons to the students
- Worked collaboratively with kitchen team to aid smooth, efficient food preparation and service
- Maintained excellent knowledge of food health and safety regulations upholding kitchen compliance
Education
Certificate of healthcare Assistant - Hospital mass casuality/ Major incident Management training, Safety Awareness, Security Awareness, Fire and Safety awareness, American Heart Association CPR and First Aid, Radiation Safety, Care in Dementia, Hydration and Fluid balance sheet
Agakhan University hospital
01.2014
Certificate of Higher Education - Management
The Kenya Institute of Management
01.2014
Certificate of Higher Education - basic computer skills such as Word, Excel, Spreadsheet and databases, managing computer files, understanding the basic notions of computer manipulations, creating presentations and finding information and communicating through the internet
Kakuma Computer Services
01.2002
Certificate of Higher Education - Hospitality Coursework in Catering
Lwak School of Catering
01.2000
Kenya Certificate of Secondary Education - Studied different subjects ie Mathematics, English, Kiswahili, Homescience, Chemistry, Biology, Geography, History and Government
Lions High School
01.1997
Skills
- Patient care expertise
- Housekeeping management
- Life skills development
- Good communication skills
- CPR and First aid
- Safe food handling
- Team performance
- Management and Operations
- Medical terminology
- Data entry proficiency
- Policy enforcement
- Medication monitoring
Timeline
Unit Assistant (HCA)
Agakhan University Hospital
11.2012 - Current
Housekeeping Steward
Agakhan University Hospital
02.2003 - 12.2012
Catering Supervisor
Turkana Homecraft Training Institute
01.2001 - 12.2002
Certificate of Higher Education - Management
The Kenya Institute of Management
Certificate of Higher Education - basic computer skills such as Word, Excel, Spreadsheet and databases, managing computer files, understanding the basic notions of computer manipulations, creating presentations and finding information and communicating through the internet
Kakuma Computer Services
Certificate of Higher Education - Hospitality Coursework in Catering
Lwak School of Catering
Kenya Certificate of Secondary Education - Studied different subjects ie Mathematics, English, Kiswahili, Homescience, Chemistry, Biology, Geography, History and Government
Lions High School
Certificate of healthcare Assistant - Hospital mass casuality/ Major incident Management training, Safety Awareness, Security Awareness, Fire and Safety awareness, American Heart Association CPR and First Aid, Radiation Safety, Care in Dementia, Hydration and Fluid balance sheet
Agakhan University hospital
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