Ireclenes Telma Rangel De Lemos
Johannesburg
Overview
11
11
years of professional experience
Work History
Portuguese International Flight Desk Operations Specialist
International SOS
04.2022 - Current
- Engaging with clients and patients topside /medsite disembarkations
- Mission observer on Air Ambulance missions
- Making sure all third parties are aligned with the procedures and timelines
- Updating all relevant stakeholders
Portuguese International Operations Specialist
International SOS
06.2018 - Current
- Inbound and outbound calls
- Case management
- Call handling skills
- Proactive attitude in all interactions with internal and external parties
- Express dissatisfaction/complaint with professionalism
- Investigate clients queries before responding.
- Daily case management
- Basic financial calculations
Portuguese Customer Service Consultant
Buphe Management
03.2017 - 02.2018
- General Administration
- Order management & processing
- Daily Tele sales (proactive approach)
- Management & release of Back orders
- Follow up on deliveries of membership packs.
- After sales Support (Telephonic support)
- Online Bulk sms to members
- Weekly activity report
- Online claim submissions
- Email etiquette
- Medical coordination
Management assistant
Buphe Management
03.2016 - 02.2017
- Managing the diary function
- Writing and responding to correspondence on his/her own
- To compile agendas for meetings and taking minutes in various meetings
- Distribution of minutes, following up on actions and follow through of minutes
- Maintaining stock levels of stationery and consumables and ordering when necessary
- Handling emails quickly and professionally
- Handling of external queries
- Making travel arrangements
- Screening of incoming telephone calls
- Compilation of reports and spreadsheets, formatting of reports and submissions
- Printing of resources and compilation of files
- Create effective and professional presentations
- Co-ordinate internal and external meetings
Office administrator
Buphe Management
02.2015 - 02.2016
- Coordinate office activities and operations to secure efficiency and compliance to company policies
- Assist staff with their administrative task and divide responsibilities to ensure performance.
- Manage agendas/appointments/boardrooms etc. for the management.
- Manage phone calls and correspondence (e-mail, letters, packages etc.)
- Track stocks of office supplies and place orders when necessary.
- Submit timely reports and prepare presentations/proposals as assigned.
- Record, transcribe and distribute minutes of meetings.
- Assist colleagues whenever necessary
Education
Sage - Pastel &HR Payroll
Sage
Sandton01.2016
Matriculated -
The Hill High School
He Hill12-2010
Skills
- Client communication
- Problem solving
- Team collaboration
- Proactive attitude
- Soft Skills
Passport Id Number
9111151358187
Personal Information
- Date of Birth: 11/15/91
- Gender: Female
- Nationality: Angolan – SA ID
Languages
- English
- Portuguese
Name Known As
Irish
Timeline
Portuguese International Flight Desk Operations Specialist
International SOS
04.2022 - Current
Portuguese International Operations Specialist
International SOS
06.2018 - Current
Portuguese Customer Service Consultant
Buphe Management
03.2017 - 02.2018
Management assistant
Buphe Management
03.2016 - 02.2017
Office administrator
Buphe Management
02.2015 - 02.2016
Sage - Pastel &HR Payroll
Sage
Matriculated -
The Hill High School