Overview
Work History
Education
Skills
Passport Id Number
Personal Information
Languages
Name Known As
Timeline
Generic
Ireclenes Telma Rangel De Lemos

Ireclenes Telma Rangel De Lemos

Johannesburg

Overview

11
11
years of professional experience

Work History

Portuguese International Flight Desk Operations Specialist

International SOS
04.2022 - Current
  • Engaging with clients and patients topside /medsite disembarkations
  • Mission observer on Air Ambulance missions
  • Making sure all third parties are aligned with the procedures and timelines
  • Updating all relevant stakeholders

Portuguese International Operations Specialist

International SOS
06.2018 - Current
  • Inbound and outbound calls
  • Case management
  • Call handling skills
  • Proactive attitude in all interactions with internal and external parties
  • Express dissatisfaction/complaint with professionalism
  • Investigate clients queries before responding.
  • Daily case management
  • Basic financial calculations

Portuguese Customer Service Consultant

Buphe Management
03.2017 - 02.2018
  • General Administration
  • Order management & processing
  • Daily Tele sales (proactive approach)
  • Management & release of Back orders
  • Follow up on deliveries of membership packs.
  • After sales Support (Telephonic support)
  • Online Bulk sms to members
  • Weekly activity report
  • Online claim submissions
  • Email etiquette
  • Medical coordination

Management assistant

Buphe Management
03.2016 - 02.2017
  • Managing the diary function
  • Writing and responding to correspondence on his/her own
  • To compile agendas for meetings and taking minutes in various meetings
  • Distribution of minutes, following up on actions and follow through of minutes
  • Maintaining stock levels of stationery and consumables and ordering when necessary
  • Handling emails quickly and professionally
  • Handling of external queries
  • Making travel arrangements
  • Screening of incoming telephone calls
  • Compilation of reports and spreadsheets, formatting of reports and submissions
  • Printing of resources and compilation of files
  • Create effective and professional presentations
  • Co-ordinate internal and external meetings

Office administrator

Buphe Management
02.2015 - 02.2016
  • Coordinate office activities and operations to secure efficiency and compliance to company policies
  • Assist staff with their administrative task and divide responsibilities to ensure performance.
  • Manage agendas/appointments/boardrooms etc. for the management.
  • Manage phone calls and correspondence (e-mail, letters, packages etc.)
  • Track stocks of office supplies and place orders when necessary.
  • Submit timely reports and prepare presentations/proposals as assigned.
  • Record, transcribe and distribute minutes of meetings.
  • Assist colleagues whenever necessary

Education

Sage - Pastel &HR Payroll

Sage
Sandton
01.2016

Matriculated -

The Hill High School
He Hill
12-2010

Skills

  • Client communication
  • Problem solving
  • Team collaboration
  • Proactive attitude
  • Soft Skills

Passport Id Number

9111151358187

Personal Information

  • Date of Birth: 11/15/91
  • Gender: Female
  • Nationality: Angolan – SA ID

Languages

  • English
  • Portuguese

Name Known As

Irish

Timeline

Portuguese International Flight Desk Operations Specialist

International SOS
04.2022 - Current

Portuguese International Operations Specialist

International SOS
06.2018 - Current

Portuguese Customer Service Consultant

Buphe Management
03.2017 - 02.2018

Management assistant

Buphe Management
03.2016 - 02.2017

Office administrator

Buphe Management
02.2015 - 02.2016

Sage - Pastel &HR Payroll

Sage

Matriculated -

The Hill High School

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Ireclenes Telma Rangel De Lemos