Ipfi Ludere
Sandton
Summary
I am E-commerce and sales Consultant at truworths, enhancing brand visibility and driving revenue through online. Providing efficient service for customers, making sure they receive the best quality product trough online. I excel in time management and customer satisfaction, completing the order's the same day and handing them to the corrier.
Overview
6
6
years of professional experience
Work History
Sales and E-commerce Consultants
Truworths
04.2023 - Current
- Implemented and followed proper controls and guidelines to enable maximum output.
- Trained internal staff members on various aspects of e-commerce.
- Guarded confidentiality of consumer, associate and agency information.
- Met productivity goals set by e-commerce management.
- Streamlined inventory management with the integration of an efficient order fulfillment system.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
- Monitored customer feedback closely to address concerns promptly while taking measures for preventing future issues.
- Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
Administrative Clerk (school Vocation Work)
NEI Business Solutions
12.2018 - 02.2019
- Maintain files and records to remain updated and easily accessible.
- Basic bookkeeping tasks and performance other office duties.
- Filling and housekeeping
- basic office skills
- Data capturing and analysis
Education
National Diploma - Retail Business Management
Vaal University of Technology
Gauteng, Vaal05.2021
National Senior Certificate (matric Certificate) - Commercial Studies
Maluta Junior Secondary School
Madombidzha12.2015
Skills
- Problem -solving skills
- Computer literacy
- Product sourcing
- Pricing strategy
- Data capturing
- E-commerce platform expertise
- Time management
Languages
Tshivenda
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Sales and E-commerce Consultants
Truworths
04.2023 - Current
Administrative Clerk (school Vocation Work)
NEI Business Solutions
12.2018 - 02.2019
National Diploma - Retail Business Management
Vaal University of Technology
National Senior Certificate (matric Certificate) - Commercial Studies
Maluta Junior Secondary School