Ipfi Ludere
Sandton
Summary
I am E-commerce and sales Consultant at truworths, enhancing brand visibility and driving revenue through online. Providing efficient service for customers, making sure they receive the best quality product trough online. I excel in time management and customer satisfaction, completing the order's the same day and handing them to the corrier.
Overview
6
6
years of professional experience
Work History
Sales and E-commerce Consultants
Truworths
Waterfall, Midrand South Africa
04.2023 - Current
- Implemented and followed proper controls and guidelines to enable maximum output.
- Trained internal staff members on various aspects of e-commerce.
- Guarded confidentiality of consumer, associate and agency information.
- Met productivity goals set by e-commerce management.
- Streamlined inventory management with the integration of an efficient order fulfillment system.
- Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
- Monitored customer feedback closely to address concerns promptly while taking measures for preventing future issues.
- Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
Administrative Clerk (school Vocation Work)
NEI Business Solutions
Makhado Town
12.2018 - 02.2019
- Maintain files and records to remain updated and easily accessible.
- Basic bookkeeping tasks and performance other office duties.
- Filling and housekeeping
- basic office skills
- Data capturing and analysis
Education
National Diploma - Retail Business Management
Vaal University of Technology
Gauteng, Vaal05.2021
National Senior Certificate (matric Certificate) - Commercial Studies
Maluta Junior Secondary School
Madombidzha12.2015
Skills
- Problem -solving skills
- Computer literacy
- Product sourcing
- Pricing strategy
- Data capturing
- E-commerce platform expertise
- Time management
Languages
Tshivenda
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Sales and E-commerce Consultants
Truworths
04.2023 - Current
Administrative Clerk (school Vocation Work)
NEI Business Solutions
12.2018 - 02.2019
National Diploma - Retail Business Management
Vaal University of Technology
National Senior Certificate (matric Certificate) - Commercial Studies
Maluta Junior Secondary School