Insaaf Goliath
Nursing Student
Cape Town
Summary
Compassionate yet disciplined individual looking to apply my skills in role of Counseling Intern. Flexible and poised promoting great interpersonal skills to build confidence.
Overview
10
10
years of professional experience
Work History
ESL Teacher
Self-employed
01.2020 - Current
- Educated students in basics of English grammar and conversational speaking.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
Call Center Agent
RCS
02.2015 - 05.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
Education
No Degree - Diploma in Nursing
Western Cape College of Nursing
Cape Town 04.2001 -
No Degree - Certificate in Personal Growth
Lifeline
Cape Town 04.2001 -
No Degree - Certificate in Counselling Skills
Lifeline
Cape Town 04.2001 -
BA Honours - Psychology
Unisa
Cape Town 04.2001 -
Bachelor of Arts - Applied Psychology
Unisa
Cape Town 04.2001 -
High School Diploma -
Elsies River High School
Cape Town 04.2001 -
Skills
Patient care
Patient assessment
Counseling techniques
Conflict resolution
Interpersonal communication
Cultural sensitivity
Team collaboration
Empathy and patience
Online teaching
Building rapport
Teaching english
Communicative approach
Timeline
ESL Teacher
Self-employed
01.2020 - Current
Call Center Agent
RCS
02.2015 - 05.2017
No Degree - Diploma in Nursing
Western Cape College of Nursing
04.2001 -
No Degree - Certificate in Personal Growth
Lifeline
04.2001 -
No Degree - Certificate in Counselling Skills
Lifeline
04.2001 -
BA Honours - Psychology
Unisa
04.2001 -
Bachelor of Arts - Applied Psychology
Unisa
04.2001 -
High School Diploma -
Elsies River High School
04.2001 -
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