Inocensia Seete
Front Office Executive • Administration
Pretoria,GP
Summary
Dynamic Front Office Executive with a proven track record at Zee Tv South Africa, excelling in operations management and staff training. Expert in optimizing workflows and enhancing customer satisfaction, while negotiating contracts to improve profit margins. Strong interpersonal and communication skills drive successful team collaboration and project completion.
Overview
1
1
Language
1
1
Certification
19
19
years of professional experience
Work History
Front Office Executive • Administration
Zee Tv South Africa
Pretoria, South Africa
02.2020 - Current
- Oversaw cross-functional teams to streamline operational workflows and project timelines.
- Negotiated high-value contracts with key suppliers, reducing material costs and improving profit margins.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Corresponded with clients through email,
- telephone, or postal mail.
- Led initiatives to streamline office supplies management, reducing cost and waste.
- Supported HR activities by assisting with recruitment processes, including scheduling interview and organizing candidate information.
- travel manager- oversees organization's business travel program, balancing employee convenience with cost control and safety. design travel policies, negotiate corporate rates with vendors (like airlines and hotels), and manage travel technology. providing 24/7 support during trips and ensure the safety of employees
Receptionist
ICT Works PTY
Johannesburg, South Africa
02.2017 - 02.2020
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, facilitating timely information exchange.
- Developed and maintained filing systems to support document retrieval and organization.
- Handled multi-line phone system, directing calls to appropriate personnel with professionalism.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Helped maintain office security by monitoring visitor access and issuing badges.
Head Cashier Supervisor
Edcon Group
Germiston, South Africa
10.2007 - 05.2011
- Supervised daily cash handling operations, ensuring accurate transactions and adherence to financial protocols.
- Trained and mentored cashiers on customer service excellence and operational efficiency.
- Implemented inventory management practices, optimizing stock levels and reducing discrepancies.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction scores.
Education
No Degree - HCHRM
Regent Business School
Johannesburg, South Africa 04.2001 -
High School Diploma -
Paballelo High
Upington, South Africa 04.2001 -
Skills
Interpersonal skills
Operations management
Executive support
Customer-oriented
Staff training
Communication skills
Certification
First Aid-level 1
Timeline
First Aid-level 1
10-2023
Front Office Executive • Administration
Zee Tv South Africa
02.2020 - Current
Receptionist
ICT Works PTY
02.2017 - 02.2020
Head Cashier Supervisor
Edcon Group
10.2007 - 05.2011
No Degree - HCHRM
Regent Business School
04.2001 -
High School Diploma -
Paballelo High
04.2001 -
Joging
I am an athletic