Innocent Sibonelo Msani
Phoenix
Summary
High-energy General Manager successful in building and motivating dynamic teams. Cultivates company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. I have vast experience in the office administrator, project management, or coordination, facilitation, and training. With this experience and skills, I am seeking to utilize my office, public and interpersonal communication skills for the betterment of a company. adept in managing and maintaining an organized documentation system, working one-on-one with clients/customers, and providing optimal front-end and back-end support.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work history
General Manager
Lungisani Indlela Trust
Phoenix, KwaZulu-Natal
01.2020 - Current
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Responsible for improving efficiency and increasing departmental profits while managing the company's overall operations.
- Overseeing recruitment and training of new employees.
- Evaluate and improve operations and financial performance.
- Directing the employee assessment process
- Preparing regular reports for upper management.
- Control budget and optimize expenses.
- Set policies and processes.
- Ensure employees work productively and develop professionally.
- Responsible for controlling the incoming stock, such as food items for needy families (counting and sorting for distribution to families)
- Providing solutions to issues (e.g. profit or funding decline, employee conflicts, loss of sponsors/donors).
Administrator
Lungisani Indlela Trust
Phoenix, KwaZulu-Natal
01.2014 - 12.2019
- Answering incoming calls, taking messages and re-directing calls as required.
- Dealing with email enquiries.
- Taking minutes during general and formal meetings.
- Diary management and arranging appointments, etc.
- Data capturing (software record keeping)
- General office management such as ordering stationery, tea or coffee items.
- Arranging both internal and external events
- Maintaining the company social media accounts.
- Provide administration supports for staff, project coordinators and senior management.
- Word processing, creating spreadsheets and presentations and filing
- Responsible for office projects and tasks, and overseeing the work of junior admin staff.
Educator
Department For Education
Phoenix, KwaZulu-Natal
12.2010 - 12.2013
- Improved student comprehension and test scores with regular quizzes and concise study guides.
- Maintained detailed records of student learning progress, providing individualized feedback for challenges.
- Managed classroom individuals' behavior and activities to maintain order in full classrooms.
- Planned and executed innovative technology-based activities to supplement course concepts.
- Preparing lessons, units and projects to complete learning objectives.
- Adapting teaching methods and materials to meet the interests and learning styles of students.
- Working with students one-on-one when they need extra help or attention.
- Maintaining positive relationships with students, parents, coworkers and supervisors.
- Creating a safe, respectful and inclusive classroom environment.
- Helping students improve study methods and habits.
- Administering tests to evaluate students' progress.
Life Coach
Lungisani Indlela Trust
Phoenix, KwaZulu-Natal
01.2009 - 11.2010
- Developed positive habits focused on improving overall health, wellbeing and life satisfaction.
- Created strategies for clients to employ coping skills, addressing daily needs and specific stressors.
- Signposted additional resources and agencies suited to client needs, improving plan success.
- Mentored young adults to build leadership, communication and interpersonal skills.
- Teach useful emotional and behavioral regulation techniques.
- Facilitation of life skills around the partner schools in the community.
- Evaluate clients' advancement toward goal actualization.
- Encourage continued and sustainable progress in the life of young people and adults.
Youth Worker
Lungisani Indlela Trust
Phoenix, KwaZulu-Natal
01.2007 - 12.2008
- Created and ran skills projects focused on improving the lives and character in young people.
- Used clinical and behavioural knowledge to maintain safety during crisis moments.
- Recorded relevant outcomes for programmes in a computer, analysing results to explore methods of improvement.
- Assessing problems in new cases, and completing necessary paperwork.
- Providing support and act role models to young people.
- Organising and running community programmes, helping the youth understand values and ideas and building their confidence and life skills.
- Doing schools and home visits for new and existing cases.
General Worker
Carington Gardens
Glenmore, KwaZulu Natal
01.2006 - 12.2006
- Liaised with external contractors to successfully resolve complex repairs, such as roofs and geysers.
- General cleaning of yards, and gardens.
- Promoted plant safety, ensuring compliance with OSHA manufacturing safety standards across all tasks.
- General repairs of complex: wall painting, washing of roofs, fixing bursts water pipes and sewages.
- General maintenance of the complex.
- Reporting all faults to the department lead.
Petrol Attendant
Total Service Station
Phoenix, South Africa
12.2005 - 12.2006
- Checking the oil and water levels of the vehicle.
- Completed general cleaning duties, mopping floors and emptying trashcans.
- Filling customers vehicles with petrol or diesel to the requested level.
- Cleaning windscreens
- Checking the air pressure of tyres and pumping them up if necessary. Changing flat tyres.
- Taking cash and providing change or preparing bank petrol charge slips.
Bakery Worker
Terridor Bakeries
Phoenix, KwaZulu Natal
01.2003 - 12.2005
- Maximised bakery efficiencies by planning production according to baking times, supervising ovens simultaneously.
- Maintained a safe working environment, ensuring compliance with OSHA standards across all tasks.
- Preparing baked goods for sale to customers.
- Ordering ingredients and coordinating baking schedules to produce breads, cakes, cookies, and other goods.
- slicing and packing baked breads, cookies, and other goods.
- Ensuring productivity of all orders for the day, and coordinate delivery.
- Assess quality of raw materials before baking.
- Ensuring the proper storage of baking utensils.
Education
Certificate of Higher Education - Community Development Practices
Corporate College International (ETDP Seta)
Durban, KwaZulu-Natal 05.2008 - 06.2009
Bachelor Degree - Bachelor of Education
University of South Africa
Durban, KwaZulu-Natal 01.2012 -
Certificate of Higher Education - Film Craft
Grace Aid in Grace Family Church
Durban, KwaZulu-Natal 01.2016 - 12.2016
Higher National Diploma - Business Management
Elangeni College
Inanda, KwaZulu-Natal 01.2022 -
Senior Certificate - Grade 12
Amaoti No.3 Combined School
Inanda, KwaZulu-Natal 01.2005 - 12.2005
Certificate of Higher Education - Facilitation Training
Campus Crusade
Durban, KwaZulu-Natal 01.2008 - 12.2009
Skills
- Data Analysis and statistics
- Project Management
- Graphic Design skills
- Cloud Computing
- Digital Marketing skills
- Computer Skills (Word, Excel, PowerPoint, Outlook)
- Communication
Hard Skills:
Soft Skills:
- Collaboration
- Problem-Solving
- Critical Thinking
- Adaptability
- Leadership skills
- Organizational skills
- Interpersonal skills
- Facilitation Skills
- Presentation
Languages
English
Fluent
Xhosa
Fluent
Zulu
Native
Afrikaans
Intermediate
Reference
Mr. Jabulani Derrick Gumede
Cell: 082 644 8326
Chairperson: Lungisani Indlela Trust
Mrs. Zanele Brown
Cell: 063 460 8231
Lead Facilitator & Supervisor
Mrs. Faye Curtis
Cell: 084 564 0670
Communications: Lungisani Indlela Trust
Timeline
Higher National Diploma - Business Management
Elangeni College
01.2022 -
General Manager
Lungisani Indlela Trust
01.2020 - Current
Certificate of Higher Education - Film Craft
Grace Aid in Grace Family Church
01.2016 - 12.2016
Administrator
Lungisani Indlela Trust
01.2014 - 12.2019
Bachelor Degree - Bachelor of Education
University of South Africa
01.2012 -
Educator
Department For Education
12.2010 - 12.2013
Life Coach
Lungisani Indlela Trust
01.2009 - 11.2010
Certificate of Higher Education - Community Development Practices
Corporate College International (ETDP Seta)
05.2008 - 06.2009
Certificate of Higher Education - Facilitation Training
Campus Crusade
01.2008 - 12.2009
Youth Worker
Lungisani Indlela Trust
01.2007 - 12.2008
General Worker
Carington Gardens
01.2006 - 12.2006
Petrol Attendant
Total Service Station
12.2005 - 12.2006
Senior Certificate - Grade 12
Amaoti No.3 Combined School
01.2005 - 12.2005
Bakery Worker
Terridor Bakeries
01.2003 - 12.2005
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