Innocent Palesa Sebeela
Airport Agent
Johannesburg
Summary
Adept at navigating high-pressure environments, I excelled at Cemair by ensuring customer satisfaction through resolving ticketing issues and managing reservations with precision. My expertise in accurate data entry and my ability to maintain patience have significantly contributed to enhancing travel experiences. Skilled in both the technical and interpersonal facets of the travel industry, I consistently delivered exceptional service.
Overview
1
1
year of professional experience
2
2
Certifications
1
1
Language
Work History
Ticket Agent
Cemair
12.2023 - Current
- Provided exceptional service during high-pressure situations such as overbooked flights or severe weather events.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Managed ticket reservations, cancellations, and modifications to enhance customer satisfaction.
- Handled ticket sales for concerts, sports games and theatrical performances.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
Education
High School Diploma -
Fons Luminis High School
Johannesburg, South Africa 04.2001 -
Skills
Travel industry trends
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
Affiliations
- Rotary International
- National Association of Social Workers
- International Council of Nurses
Certification
Amadeus Certification – Amadeus IT Group.
Timeline
Ticket Agent
Cemair
12.2023 - Current
High School Diploma -
Fons Luminis High School
04.2001 -
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