INNOCENTIA THABANG MAINE

• Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
• Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
• Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
• Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• To take demand from personal customers for any banking matters
  ranging from product questions to customers account activities (e.g
  opening accounts, statements,debit order information, etc.), whilst
  informing an accurate assessment and understanding of that demand
  in order to act on it in one-and-done manner that consistently delivers
  what matters to the customer within product and legislative (FAIS)
  parameters.Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
• Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
• Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
• Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.

• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.

Received detailed performance reviews and focused on areas of
opportunity to improve teller skills.
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Responded to and assisted customers with account inquiries and
updates.
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Adhered to safe deposit box procedures, operations and guidelines
while assisting customers.
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Provided warm and friendly welcome to customers to create
excellent first impression.
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Verified amounts and endorsements on cheques and examined cash
to prohibit acceptance of counterfeit bills.
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• Entered transactions into computer and issued customer receipts.
Participated in formal and informal training to maintain up-to-date
knowledge of banking technologies and laws.
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• Prepared official cheques for customers and internal bank needs.
Demonstrated expertise in identifying and mitigating potential
fraud and transaction risks.
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• Provided regular reporting of unallocated cash.
Cashed customer cheques, including verifying identification and
checking account balances in accordance with bank policy.
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Identified and eliminated errors when balancing cash point
transactions, teller cash dispensers and teller cash recyclers.
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Reconciled cash and cheques against computer records at end of
shift.

• Improved customer satisfaction by providing efficient and accurate transaction processing.