Innocentia Galaletsang Pule
Receptionist, Assistant Administration
ROODEPOORT,South Africa
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Receptionist
Eazi Access Rentals
Johannesburg, South Africa
03.2021 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
Assistant Administrator
Eazi Access Rentals
Johannesburg, South Africa
02.2019 - 02.2021
- Managed purchasing, stocking and organizing inventory.
- Tracked expenses, processed invoices and completed other related accounting tasks.
- Documented all communication between relevant stakeholders such as vendors, departments and customers.
- Arranged conference rooms and facilities to prepare for meetings.
- Coordinated with human resources department.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Resolve all ESS queries.
- Register new user on ESS.
- Check and approve leave.
- Realize payslips - monthly.
- Rectify user details.
- Update and maintain impersonators groups.
- Update and maintain manager groups.
- Update and maintain workflow groups.
- Induct new and current users on ESS.
Education
High School Diploma -
Merchant Logo The Learning Organization TLO
Johannesburg 11.2021 - 10.2023
High School Diploma -
Phakedi Secondary School
Zeerust 01.2012 - 12.2012
Skills
Office administration
undefinedTimeline
High School Diploma -
Merchant Logo The Learning Organization TLO
11.2021 - 10.2023
Receptionist
Eazi Access Rentals
03.2021 - Current
Assistant Administrator
Eazi Access Rentals
02.2019 - 02.2021
High School Diploma -
Phakedi Secondary School
01.2012 - 12.2012
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