INNOCENTIA GADIFELE TSEBE
Legal Secretary
Meadowlands
Summary
A highly motivated and results-oriented individual with a strong work ethic and a commitment to excellence. Seeking a challenging and fast-paced role where I can leverage my skills and experience to make a significant impact. Excited to contribute to an organization that values continuous learning and growth.
Overview
12
12
years of professional experience
15
15
years of post-secondary education
Work History
LEGAL PROCESS OFFICER (Promotion)
MBD Attorneys
09.2019 - Current
- Ensure client happiness by resolving questionings quickly, efficiently and in accordance with the relevant procedure
- Complete daily productivity reports accurately and timeous
- Ensure that monthly targets and deadlines are achieved
- Fulfill all activities in adherence to compliance requirements and quality standards
- Drafting and processing Legal Document such as Section 129, Draft Order, summonses
- Reduced errors in legal documents by implementing thorough proofreading processes.
- Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
- Created and printed legal documents for attorneys to review.
- Provided technical support to clients, addressing concerns regarding product functionality or usage effectively and professionally.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
DEBT COLLECTOR AGENT
MBD Attorneys
11.2015 - 09.2019
- Identified and contacted customers with overdue accounts to address payment status.
- Collect outstanding debt Handle customer questions, complaints, and inquiries
- Contact and track debtors, encouraging timely repayment
- Create and implement debt collection courses of action
- Negotiate specific payment plan arrangements with debtor
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Achieved performance goals on consistent basis.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Collaborated with other departments to verify customer compliance with payment plans.
- Maintained consistently high success rate of collecting on overdue accounts.
- Collected on delinquent accounts to reduce overdue balances.
CUSTOMER SERVICE TEAM MEMBER
KFC
01.2012 - 10.2015
- Greeting customers upon entry and exit of the store, Completing customer transactions, Food preparation as per company standards
- Provide service excellence and achieve customer satisfaction
- Preparing menu items, Assembling orders.
- Actively participated in weekly meetings presenting ideas for process improvements leading to more efficient and effective customer service.
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Promptly responded to inquiries and requests from prospective customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Increased sales by offering relevant product recommendations based on customers'' needs and preferences.
Education
Legal Secretary -N5 Certificate -
Rand Training College
Bramfontein 01.2023 - Current
Human Resources Management - N6 Certificate -
Western College For FET
Krugersdorp 02.2011 - 11.2024
Skills
Negotiation
Team Collaboration
Problem-Solving
Decision-Making
Adaptability and Flexibility
Customer Service Principle
Processing Speed
Multi-tasking
Telephone Etiquette
Communication
Accomplishments
- MBD Attorneys - Ambassador Award 2017 - 2018
- MBD Attorneys - Certificate Of Excellence 2023/2024
Personal Information
- Date of Birth: 05/18/92
- Gender: Female
- Nationality: South African
References
Odireleng Serumoloa, MBD INC, Odirelengs@mbdinc.co.za, +27 82 320 5328, Attorney
Timeline
Legal Secretary -N5 Certificate -
Rand Training College
01.2023 - Current
LEGAL PROCESS OFFICER (Promotion)
MBD Attorneys
09.2019 - Current
DEBT COLLECTOR AGENT
MBD Attorneys
11.2015 - 09.2019
CUSTOMER SERVICE TEAM MEMBER
KFC
01.2012 - 10.2015
Human Resources Management - N6 Certificate -
Western College For FET
02.2011 - 11.2024