Innocentia Busisiwe Maphosa
Soweto
Summary
Diligent and collaborative team player with exceptional organizational skills. Brings a wealth of experience in successfully managing multiple projects simultaneously while maintaining a high level of accuracy. Demonstrates the ability to effectively prioritize tasks, consistently meeting deadlines and delivering results.
Overview
16
16
years of professional experience
Work History
DEBIT ORDER AND REFUNDS ANALYST
Sage SA
05.2018 - Current
- Receipting of banks ( Debit orders)
- Bank account reconciliation
- Allocations of debit order payments
- Review and Compile bank import file for refund processing
- Compile and upload monthly debit order files processing
- Load new debit order mandates and renewals.
- Update new banking details
- Attend to emails and Teams queries
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Compile and submit debit order monthly reports
- Update debit order daily cash report
DEBIT ORDER AND ADMINISTRATOR CLERK
NDS credit management
09.2014 - 04.2018
- Data capturing, processing debit orders, call debtor's to verifying banking details and salary dates, assist finance department with daily bank statements, send account statements, settlement letters, arrangement letters via email, post and fax, filling, resolving debtor's queries, worked as client liaison with commercial banks.
COLLECTION CONSULTANT
African Bank
04.2012 - 12.2013
- Collections from loans & credit cards accounts who have defaulted on their payments from one to six months and assist in rehabilitating them
- Assist clients in updating banking details and capturing debit order arrangements on Tallyman and Exactus.
CREDIT CONTROLLER
Vodacom
04.2009 - 03.2010
- Collections, follow-up on non-payments, negotiate payments arrangements on accounts and advise clients all reactivations' procedures for their accounts, communicating with clients telephonically, emails and faxes.
Education
Course - Sage 300 People
Sage University
Johannesburg, South Africa09-2024
Course - Get Ready For Generative AI
LinkedIn Learning
Online08-2024
Course - BeInnovative
Sage Learning
Online07-2024
HIGHER CERTIFICATE - ECONOMICS AND MANAGEMENT SCIENCE
University of South Africa
Pretoria01.2017
CERTIFICATE - CONTACT CENTRE & SUPPORT
Vodacom SETA Learnerships
Johannesburg01.2010
CERTIFICATE - MATRIC
Naledi High School
Soweto01.2006
Skills
- Communication skills
- Proficient in information and technology
- Time management skills
- Problem solving skills
- Root Cause Analysis
- MS Excel
- Documentation And Reporting
- Issue Identification
Languages
English
Zulu
Sotho
Hobbies and Interests
- Traveling
- Social Works
- Reading
- Public Relations And Information Technology
References
- ELAINE FRASER, NDS credit management, 0662382708
- TALENT CHIMHANDA, Sage SA, 0748805000
Software
Word processing
Email management
Spreadsheets
Presentation
Timeline
DEBIT ORDER AND REFUNDS ANALYST
Sage SA
05.2018 - Current
DEBIT ORDER AND ADMINISTRATOR CLERK
NDS credit management
09.2014 - 04.2018
COLLECTION CONSULTANT
African Bank
04.2012 - 12.2013
CREDIT CONTROLLER
Vodacom
04.2009 - 03.2010
Course - Sage 300 People
Sage University
Course - Get Ready For Generative AI
LinkedIn Learning
Course - BeInnovative
Sage Learning
HIGHER CERTIFICATE - ECONOMICS AND MANAGEMENT SCIENCE
University of South Africa
CERTIFICATE - CONTACT CENTRE & SUPPORT
Vodacom SETA Learnerships
CERTIFICATE - MATRIC
Naledi High School
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