Innocentia Mokgobu
Pretoria, Olivenhoutbosch
Summary
A young enthusiastic, hands-on and self-motivated individual who is competent with hard work, with excellent attention to detail with accuracy and teamwork skills along with a contagious and positive work ethic.
Overview
2
2
years of professional experience
Work History
IT Technical Support
GCRA/Telkom
Pretoria
11.2022 - Current
- Manage network connectivity, troubleshooting, monitoring the continuous function of WAN/LAN network connectivity, ensure Wi-Fi and AP links are functional, hardware support and ICT Asset Management, provide 1st line support - troubleshooting and repair of hardware, set up workstations with computers and necessary peripheral devices, identify computer or network equipment shortages, check computer hardware to ensure functionality, maintain records/logs of repairs and fixes and maintenance schedule, ensure safekeeping and charging of ICT Devices, effective desktop software support, regular software updates, configure and test functionality of 0365 package, security - regular antivirus and windows patch updates, application updates
Education
IT Technical Support - undefined
GCRA
COMPTIA A+ N - undefined
National senior Certificate - undefined
Mammoka High School
Skills
Familiar with data entry and ability to define problems, collect data, establish facts and draw valid conclusions
Proficient Computer skills- MS Word, Excel, PowerPoint and Access
Basic IT Skills
Strong organizational skills and knowledge of business/ admin skills
Adequate verbal and written communication skills
Ensuring customer satisfaction & customer service
Time management skills
References
- Ezra Keppler, IT Manager, 0714747108
- R. Mohlamonyane, ICT Coodinator, 073 901 0263
Timeline
IT Technical Support
GCRA/Telkom
11.2022 - Current
IT Technical Support - undefined
GCRA
COMPTIA A+ N - undefined
National senior Certificate - undefined
Mammoka High School