Innocentia Mmadi

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked effectively in fast-paced environments.
• Strengthened communication skills through regular interactions with others.
• Organized and detail-oriented with a strong work ethic.
• Learned and adapted quickly to new technology and software applications.
• Resolved problems, improved operations and provided exceptional service.
• Self-motivated, with a strong sense of personal responsibility
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
• Paid attention to detail while completing assignments.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively

• Identify business requirements and map them to the Oracle Application functionality.
• Enhanced cloud infrastructure efficiency by designing and implementing scalable solutions.

Identify functionality gaps and develop solutions to them.

• Configure the Oracle Applications (Oracle EBS Fusion Cloud) to meet client requirements and document application set-ups.
• Conducted comprehensive reviews of client''s existing infrastructure, identifying areas for improvement and cost reduction opportunities.
• Delivered post-migration support aimed at addressing any arising concerns and ensuring smooth operations for both newly onboarded clients as well as long-term engagements.
• Delivered successful cloud migration projects, adhering to strict deadlines and budgets.
• Trained end-users in leveraging new functionalities offered by the implemented cloud solutions.
• Provided technical support on various aspects of cloud computing including platform selection, architecture design, implementation, testing, and maintenance.
• Collaborated with cross-functional teams to develop effective strategies for cloud adoption.
• Developed and documented system security authorization boundaries for cloud-based solutions and client applications within cloud service.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Collaborated with upper management to drive strategy and implement new processes.
• Re-engineered existing computer systems to promote ease-of-use and improve system security.
• Conduct design workshops and functional process workshops in all financial and procurement areas
• Identify business requirements and map them to the Oracle Application functionality.
• Configure the Oracle Applications (Oracle EBS Fusion Cloud) to meet client requirements and document application set-ups.

·

• Identified opportunities for process improvement, leading to increased productivity for the organization.
• Evaluated system requirements to recommend appropriate technical solutions, improving overall system functionality.
• Offered guidance on best practices for application usage, promoting efficient utilization within the organization.
• Managed complex projects from initiation to completion, ensuring timely delivery of high-quality results.
• Developed strong relationships with clients, fostering trust and loyalty while providing top-notch service.
• Conducted thorough testing of newly developed applications, ensuring optimal performance upon implementation.
• Assisted in the design and development of cutting-edge software tools that streamlined business operations.
• Provide business advisory services.
• Oversee and provide Functional Application Support service; Implement Functional System Enhancements
• Provide Integrated Management information support solutions to clients and management
• Pro-actively manage risks that might affect SITA's performance and delivery to clients
• Business processes, policies and/or business operations
• · System integration testing
• · User acceptance testing and implementation of acceptance testing procedures Understanding of enterprise business
• Communication between client and Oracle, Functional Support Methodologies
• Testing (Unit, Integration, UAT, test plan design and development etc.)User support.

• Provide technical and functional end-user support to Oracle Financials users.
• Manage and complete the Student system and complete month-end cycle for student systems
• Manage and complete full Financials Month end for the following modules, Projects, Accounts receivables, Payables, Inventory and General ledger
• Provide end-user training and maintain training material using Oracle Tutor or any other tool used by the University.
• Support and maintain Oracle Procurement, Oracle Projects and General Ledger
• Support and maintain Student system.
• Responsible for Student System Closure.
• Maintains Access to all requests
• Train the users in Procurement.
• Administer and maintain workflow issues.
• Implementation of UPK on the I procurement Module
• Run Data loader for Student Systems
• Data Clean up on Accruals in the Procure to Pay Module
• Part of the upgrade Team to R12.1.3

• Demonstrated exceptional problem-solving skills, quickly resolving technical issues while minimizing downtime and maintaining a high level of customer service.
• Handled and troubleshot SQL and database environments, identifying gaps and problem areas.
• Improved system efficiency by identifying and resolving functional discrepancies in software applications.
• Streamlined business processes by conducting thorough requirements analysis and providing actionable recommendations.
• Analyze and document functional system requirements to ensure that system related incidents/ issues are recorded for
• Offered input for complex documents to support client-ready final versions
• Analyzed existing systems and databases and recommended enhancements to solve business needs
• Facilitated smooth system migrations by developing comprehensive transition plans and coordinating closely with all relevant parties throughout each phase of the project lifecycle
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions