Innocentia Kambule
Johannesburg
Summary
Dedicated and resourceful professional with a strong passion for supply chain. My enthusiasm lies in orchestrating complex operations, fueling my dedication to the field. Proficient in cultivating and nurturing both interpersonal and business relationships, adept at data analysis, and meticulous in documentation and recordkeeping. A skilled planner, organizer, and adept at prioritizing duties. Possesses exceptional communication and problem-solving abilities, with a track record of delivering top-notch customer service through effective problem resolution, comprehensive product knowledge, and a solution-driven approach. Quick to adapt to new environments and swiftly learn new processes, consistently achieving outstanding results
Overview
16
16
years of professional experience
Work History
Procurement Officer
Doves Group Holdings
03.2021 - Current
- Purchase goods, materials, components, or services in line with the specified budget, quality requirements, the B-BBEE strategy and delivery targets
- Utilize best practices, strategies, and methods to negotiate advantageous pricing and commercial terms with suppliers
- Build and maintain the group's database of preferred suppliers and ensure that good relationships are maintained with the key/strategic suppliers
- Monitor market trends, competitor strategies and suppliers
- Monitor supplier performance in line with suppliers' service level agreements and work with suppliers to reduce supplier related customer complaints
- Track and report key functional metrics to reduce expenses and improve effectiveness
- Run RFQ processes, supplier vetting and generate purchase orders
- Control spend and build a culture of long-term saving on procurement costs
- Follow up on orders and mitigate potential delays
- Supervision of Procurement administrators
- Gather and maintain appropriate information from suppliers for the Group's B-BBEE verification audits
- Prepare reports on the Group's procurement activity in adherence with Group Finance's reporting requirements.
Procurement and Inventory controller
Hire All
01.2020 - 02.2021
- Create purchase orders on Sage; meet planned delivery dates; source new products and suppliers including BBBEE suppliers; evaluate suppliers' performance; monitor exception reports and recommend appropriate action to rectify
- Manage procurement process from initiation to completion (of both purchase orders and deliveries)
- Together with Finance and Quality Assurance do supplier evaluation and selection
- Assist in negotiating contracts, terms and deadlines with vendors and suppliers
- Monitor price fluctuations of goods and vendor pricing
- Work closely with the legal department to ensure contract terms are favorable to the company
- Meet with supervisors and department heads to understand the needs across the technical department
- Review requests for Quotations (RFQs)
- Ensure that all Delivery timelines are met and to ensure an >98% OTIF
- Maintaining documentation and keeping accurate records of all procurement activities
- Monitor Consignment stock and report back to suppliers and Management
- Initiate, coordinate, and enforce optimal operational policies and procedures
- Constantly work to improve processes.
Procurement administrator
Gauteng Department Of Social Development
01.2019 - 12.2019
- Assist the SCM Officer to ensure the procurement of goods and services in line with the policy and all applicable legislation
- Conducting product and services market research
- Sourcing of suppliers from Central Supplier Database, obtain and request for quotations
- Contact service providers for briefing meetings when required
- Compilation and evaluating price quotations
- Prepare requisitions and purchase order and ensure it matches with the organization specifications and the budget has been confirmed
- Ensure that purchase orders are approved, and orders are placed with the relevant service provider/s
- Follow up on delivery of goods and service and ensure the goods and services are rendered on time
- Provide feedback and keep the end user updated of the progress in procuring the requested goods or services
- Drafting of various reports and compliance management
- Conduct ad hoc supply chain management functions as and when required
- Maintain accuracy and safekeeping of all the SCM records.
Customer Service Consultant
Dischem Pharmacies
11.2014 - 11.2018
- Ensure accurate data capturing and completion of documentation is done
- Check card balances, card reports and/or statements for customers
- Ensure accurate process of transaction - TRMS capturing and reporting
- Manage stock control and shrinkage
- Check the manual point's allocation on card reports and statements, to ensure all manual allocations are given through to the Admin Manager daily
- Ensure effective internal communication (within customer service/benefits programme)
- Escalate compliments, complaints and product sourcing to Senior or Regional Customer consultants daily
- Manage and report complaints and compliments through the customer service diary
- Ensure effective external communication (customer feedback)
- Ensure Store Manager and relevant employees are kept informed of all elements regarding the benefit programme
- Always adhere to excellent telephone etiquette according to Dis-Chem's SOPs
- Accurate recruitment and capturing of customers
- Assist customers with any queries, and refer customers to the appropriate departments where applicable
- Ensure visibility of the Benefits Programme signage and/or current promotional signage regarding the Benefits Programme displayed at the customer service help desk or till points
- Provide relevant benefit programme training to all departments, and ensure implementation of training
- Adhere to Dis-Chem policies and procedures, SOPs and health and safety rules and regulations.
Cashier
Dischem Pharmacies
05.2010 - 10.2014
- Adhere to Dis-Chem's customer service policies and procedures
- Establish a professional relationship with customers
- Report customer complaints and compliments to the Frontline Supervisor, or store management
- Adhere to the customer turnover hourly rate
- Be aware of current sales and promotions
- Ensure colleagues and customers are not exposed to any risk
- Carry out and manage Dis-Chem 5-star communication principles
- Ensure all line voids and price changes are approved and signed off by the supervisor
- Exchange merchandise for customers and accept returned goods by customers when authorized to do so
- Transact all purchases - receive and process all payments (cash, bank cards, vouchers, coupons, other forms of payments) accepted by Dis-Chem
- Process all loyalty
- Ensure cash is placed in drop safe according to Dis-Chem's SOPs and ensure usage of codes and password is restricted; is safe, and is changed regularly
- Ensure all outgoing stock/items/scripts are scanned and paid for.
Field worker
Census 2008
11.2008 - 02.2009
- Conduct interviews with residents in the neighborhood and assist them with completing a census form accurately
- Interact with residents by helping them interpret the census form and answering any questions regarding the details needed for census taking
- Update or correct any discrepancies in existing census data, e.g., if a house is no longer occupied or cannot be considered a household.
Education
BACHELOR OF COMMERCE IN SUPPLY CHAIN MANAGEMENT DEGREE -
Management College of Southern Africa
12.2020
SENIOR CERTIFICATE (MATRIC) -
Willowmead Secondary School
12.2007
Skills
- Microsoft Office (Word, Outlook, Excel, Outlook) Distribution Management
- Supply chain management
- Inventory Control Processes
- Understanding Specifications and Requirements Market Research
- Comparative Analysis
- Negotiation Skills
- Order Management
- Analysis and Monitoring
- Communication Skills
- Teamwork and Collaboration
- Time Management and Prioritization
- Adaptability and Flexibility
- Problem-Solving and Critical thinking
- Attention to Detail
Systems
- SYSPRO
- Pastel
- Sage SAP
- DOVESNET
References
- Zamokuhle Dlamini, Head of Procurement-Doves Group, 081 711 6606
- Nokuthula Zulu, Logistics Manager Hire All, 078 077 9594
- Tshweni Boloko, Department Supervisor-Department of Social Development, 073 680 1614
- Wellington Tshuma, Store Manager Dis-chem Pharmacies, 072 7622468
Timeline
Procurement Officer
Doves Group Holdings
03.2021 - Current
Procurement and Inventory controller
Hire All
01.2020 - 02.2021
Procurement administrator
Gauteng Department Of Social Development
01.2019 - 12.2019
Customer Service Consultant
Dischem Pharmacies
11.2014 - 11.2018
Cashier
Dischem Pharmacies
05.2010 - 10.2014
Field worker
Census 2008
11.2008 - 02.2009
BACHELOR OF COMMERCE IN SUPPLY CHAIN MANAGEMENT DEGREE -
Management College of Southern Africa
SENIOR CERTIFICATE (MATRIC) -
Willowmead Secondary School