Innocent Siphe Ndyike
Bartender
STELLENBOSCH
Summary
Dynamic hospitality professional with over 15 years of diverse experience in roles including Assistant Manager, Barista, and Waiter. Expertise in delivering exceptional customer service, complemented by comprehensive knowledge of wine and beverage selections, as well as food and wine pairings. Proven ability to foster collaboration between front-of-house and back-of-house teams, creating memorable dining experiences that exceed guest expectations. Thrives under pressure, cultivating a robust understanding of the hospitality industry and enhancing refined interpersonal skills essential for success in fast-paced environments.
Overview
19
19
years of professional experience
1
1
Language
Work History
Waiter
Delaire Graff Estate
02.2021 - Current
- Welcoming and ensuring a friendly & professional environment for guests | Managing reservations by answering and responding to emails | Taking orders from customers | Prepare beverages following recipes Serve beverages and food | Keep the bar area clean | Reporting any technical issues and maintenance needs | Conducting wine tasting | Taking customers to a culinary arts journey Food & wine pairing | Providing outstanding customer experience | Upselling customers to drives food & wine sales
Waiter/Barista
Hazendal Wine Estate
02.2021 - 01.2023
- Welcoming and ensuring a friendly & professional environment for guests | Managing reservations by answering and responding to emails | Taking orders from customers Prepare beverages following recipes | Serve beverages and food Keep the bar area clean | Reporting any technical issues and maintenance needs Conducting wine tasting | Taking customers a culinary arts journey | Food & wine pairing Providing outstanding customer experience | Upselling customers to drives food & wine sales
Assistant Manager
Wijnhuis Wine Bar & Grill
01.2009 - 03.2020
- Greeting & welcoming customers | Daily raw material quality inspections | Cautiously attending to customer queries and complaints | End of day -cash-up and ensure cash balance | Routine stock-taking | Assisting general manager with payroll | Use GAAP software to process and manage financial transactions | Preparing monthly end reports | Training new staff Ad hoc duties as needed
Cashier
KFC
06.2006 - 10.2009
- Taking orders and requests from customers | Responsible for cash drawer | Providing excellent customer service | Being in liaison with the supervisor and team | Performing roles assigned by seniors | Cleaning designated areas upon closing of the restaurant
Education
Certificate - International Wines
Cape Wine Academy
Higher Certificate - South African Wines
Cape Wine Academy
01.2018
Grade C Security Training - undefined
World Focus Training College
01.2006
Skills
Impeccable interpersonal & communication skills Driven, self-motivated & solution-oriented Proven organizational skills Expert wine knowledge Conducting wine estate tours Food & wine pairing Excellent Multi-tasking Skills & ability to work efficiently under pressure Solid hospitality industry expertise First Aid Occupational Health & Safety Basic fire fighting Barista Report writing skills GAAP Computer skills
References
Melvin, Elgebracht, Manager, 083 289 1324, Hazendal Wine Estate
BIOGRAPHICAL INFORMATION
- Full Name: Innocent Siphe Ndyike
- Date of Birth: 1984-04-04
- Ethnicity: African
- Gender: Male
- Nationality: South African
- Marital Status: Single
- Languages: Fluent in English, Afrikaans & IsiXhosa
- Driving License Code:08 PDP
Timeline
Waiter
Delaire Graff Estate
02.2021 - Current
Waiter/Barista
Hazendal Wine Estate
02.2021 - 01.2023
Assistant Manager
Wijnhuis Wine Bar & Grill
01.2009 - 03.2020
Cashier
KFC
06.2006 - 10.2009
Certificate - International Wines
Cape Wine Academy
Higher Certificate - South African Wines
Cape Wine Academy
Grade C Security Training - undefined
World Focus Training College
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